Flooring contractor · North Wales, PA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★304 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tello Flooring LLC five out of five stars based on 304 reviews, highlighting consistent praise for the company's craftsmanship, punctuality, and clear communication during hardwood installation and refinishing projects. Customers frequently note the team's professionalism, attention to detail, and willingness to provide honest advice on material options and budgeting. However, a small number of low-star reviews describe negative experiences where the company failed to show up for scheduled estimates or did not follow up with pricing information after initial contact.
Google rating: 5.0 out of 5 from 304 reviews (99% five-star).
Reviews on this page: 304 Google reviews (290 with written comments, 46 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 30, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Tello Flooring, LLCFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC: 89/100 on this factor. Category median: 96.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC: 40/100 on this factor. Category median: 83.C
40
Bar = this company · dark tick = category median.
Star ratings
304 Google reviews we collected
5.0of 5
5 stars30199%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 290 written reviews
98%praise
Praise73098%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price633%
Reasonable1056%
Overpriced00%
Not sure211%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend15321%
Staff & attitude15220%
Speed & response15020%
Quality & results12717%
Price & value7610%
Communication517%
Honesty & trust375%
What customers talk about
We read 290 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We really appreciated his knowledge, honesty, and guidance and would happily recommend him to others.”
“Not sure where all these 5 stars reviews are coming from but Luis came out to my property and said he would give me an estimate in a few weeks.”
“We were anxious and unloaded all our trauma on Luis at our first meeting, but he was a true professional.”
“It became clear that they only wanted to get in and out as quickly as they could without actually fixing the work.”
“Called for estimate told me they could come at 3:00 I rushed home from work no show.”
“He and his team did a great job keeping the rest of our house clean and dust free during the work.”
“Before working with Luis, we had a HORRIBLE experience with a previous firm, who left our floors rough, with patchy staining and sanding marks.”
“Our project was all second floor work including stairs and their price was very reasonable.”
“Booked an estimate and made myself available during my work day.”
“He was very patient and took the time to explain each step of the process, and how you would remedy the poor workmanship prior.”
“He was very honest and up front with us about our job.”
People customers mention
Luis73 reviews
Martin14 reviews
Hardwood3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tello Flooring, LLC for 8 kinds of job. Pick one to see what they paid and said.
KeithLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Luis is the best !
He was very honest and up front with us about our job. He gave us very valuable opinions and suggestions that gave us a much better outcome than we would have had originally.
He and his team did a great job keeping the rest of our house clean and dust free during the work.
They installed beautiful…
Jeffrey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’ve worked with Luis and the Tello Flooring team on multiple projects now, and every time the results have been fantastic. Luis was incredibly thoughtful from the start, taking the time to consult with us and guide us on the right scope and approach for refinishing our floors. Their quality of work, speed, and…
Reasonable priceFloor refinishing
Chelsea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Luis and his team did an exceptional job refinishing our 100 year old floors back to life, and installing new hardwood to match the rest of the house seamlessly. His attention to detail and craftsmanship is unmatched. He was also incredibly helpful in recommending other reputable contractors, which we had a great…
Install flooringFlooring repairFloor refinishing
Luciano9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Luis and his team are the Rockstars at refinishing floors and installation of new ones! They redid ny hardwood floors to the orginal look and transformed my house to the best feeling to come home to. Always refer Tello Floors. Grazie!
Great priceFloor refinishing
Garrett4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We are very grateful our agent recommended Luis to us when we bought our house. He was the perfect person to have on this project. We knew very little about hardwood flooring when we started, but Luis took the time to explain all of our options, answer our questions, and give us his honest recommendations.
We ended…
Great priceInstall flooring
Jim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tello Flooring just refinished our red oak floors in our home in West Chester. I spent 33 years in the construction industry and when a contractor does a great job I believe they deserve a good review! Luis Tello was very professional! He communicated the entire process with us, did samples on our floor to make sure…
Luis is the best !
He was very honest and up front with us about our job. He gave us very valuable opinions and suggestions that gave us a much better outcome than we would have had originally.
He and his team did a great job keeping the rest of our house clean and dust free during the work.
They installed beautiful floors. And did a fantastic job of staining other bare wood to match.
We couldn't be happier.
We've already recommended Tello flooring to 3 other families.
Aaron ChengLocal Guide · 12 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Luis and his team are EXCEPTIONAL. We had them stain and refinish our oak floors and they look incredible. The pictures are raw and unedited, and speak for themselves. The floors literally glow!
Before working with Luis, we had a HORRIBLE experience with a previous firm, who left our floors rough, with patchy staining and sanding marks. And after several weeks, the finish began to peel. Not to mention that ALL our shoe moulding got damaged, and stain was splattered throughout. There was little attempt to protect. And when we raised questions or concerns, we were met with excuse after excuse. They came to ‘fix’ our floors, twice, and it only got worse. It became clear that they only wanted to get in and out as quickly as they could without actually fixing the work. The work was done by a well-known local group who have been in business for decades. We were disheartened by their lack of accountability or pride in their work.
Boy, I bet Luis had know idea what he was stepping into. We were traumatized and exhausted by the very thought of having to move everything out of our house and to start over again. We were anxious and unloaded all our trauma on Luis at our first meeting, but he was a true professional. He was very patient and took the time to explain each step of the process, and how you would remedy the poor workmanship prior. He answered our endless list of questions fully and patiently. He even encouraged us to list any areas we were concerned about so that he could make sure he addressed them fully. I called several of his references; they all gave Tello Flooring glowing reviews with a few remarking that they “would not use anyone else”. I was encouraged but still anxious.
During the refinishing process, Luis and his team took care of our home as if it was theirs. They covered and taped all of our cabinetry, sensitive toe kicks and baseboard moulding, and took the time to ensure that the rest of the house was sealed with plastic and protected from dust. His team worked methodically, never rushed, to ensure each step was done right. Going above and beyond, Luis invited us to inspect the house at each key step (pre-stain, post-stain, pre/post final coat), in order to ease our anxieties
Our refinishing included: sanding, water-popping, Duraseal provincial stain, Bona Drifast sealer, and two coats of Bona Traffic Go. The floors were screened, tacked, and hepa vacuumed between each coat. I considered having Luis do a third top coat, but he encouraged me to save my money. He was right - two coats looked beautiful.
I rarely write reviews, and definitely none this long. But Luis and his team at Tello deserve every bit of praise for their work. I now understand why others say they would not use anyone else. I am now ‘Team Tello’ for life and recommend without hesitation their group for any hardwood refinishing. Tello Flooring focuses solely on hardwood floors - not tile, LVP - and it shows.
Finding good craftsmen and good people is so hard these days. I’m so glad we found Luis and his team. I don’t want anyone to experience the pain we went through with the previous firm. And I will never again take for granted the skill, art, hard work and true passion it takes to refinish floors well. I love Luis’ approach to developing his team, and the positive impact they strive to bring to the community. Luis - we truly appreciate the care you took of us, of our floors, and of our home. Thank you!!!
Price assessment: Reasonable price
Services: Floor refinishing
Jeffrey Salvitti4 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
We’ve worked with Luis and the Tello Flooring team on multiple projects now, and every time the results have been fantastic. Luis was incredibly thoughtful from the start, taking the time to consult with us and guide us on the right scope and approach for refinishing our floors. Their quality of work, speed, and professionalism have been top-notch on both jobs. I cannot recommend them enough!
Price assessment: Reasonable price
Services: Floor refinishing
Chelsea Maguire1 reviewiTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Luis and his team did an exceptional job refinishing our 100 year old floors back to life, and installing new hardwood to match the rest of the house seamlessly. His attention to detail and craftsmanship is unmatched. He was also incredibly helpful in recommending other reputable contractors, which we had a great experience with as well. He was a joy to work with from start to finish. All around, fantastic!
Luis and his team are the Rockstars at refinishing floors and installation of new ones! They redid ny hardwood floors to the orginal look and transformed my house to the best feeling to come home to. Always refer Tello Floors. Grazie!
Price assessment: Great price
Services: Floor refinishing
Garrett Oren4 reviewsiTotal number of Google reviews Garrett has written across all businesses on Google Maps, not just this one.
We are very grateful our agent recommended Luis to us when we bought our house. He was the perfect person to have on this project. We knew very little about hardwood flooring when we started, but Luis took the time to explain all of our options, answer our questions, and give us his honest recommendations.
We ended up having all of the hardwood floors and stairs replaced before we moved in. We were working with a tight deadline, and because it is an older home, a few unexpected issues came up along the way. Luis helped us navigate those issues, get them resolved, and keep everything on track for our move-in date.
The floors look great, and we are very pleased with the recommendations Luis made throughout the process. We really appreciated his knowledge, honesty, and guidance and would happily recommend him to others.
Price assessment: Great price
Services: Install flooring
Jim Helmig5 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Tello Flooring just refinished our red oak floors in our home in West Chester. I spent 33 years in the construction industry and when a contractor does a great job I believe they deserve a good review! Luis Tello was very professional! He communicated the entire process with us, did samples on our floor to make sure we were 100% satisfied with the final product and completed the work around our schedule while we were away. Luis and his employees were very trustworthy working in our home while we were away. They did an excellent job with dust protection and cleanup! Our project was all second floor work including stairs and their price was very reasonable. The finished product looks amazing! My wife and I definitely recommend Tello Flooring!
Price assessment: Reasonable price
Services: Floor refinishing
Andrea Morroney9 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
This is the second job Tello has completed for us - we refinished the original Red Oak hardwood floor on the first floor in 2017 (it is still beautiful), and just completed the stairs and second floor. Their work is beautiful, and they are very efficient and reasonably priced. I would highly recommend!
Price assessment: Reasonable price
Services: Floor refinishing
Bill Derbyshire6 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
From initial visit, to estimate, to material delivery through completion of the job—a first class experience. New hardwood floors look spectacular and team left a clean workspace. Hire Tello!
Price assessment: Reasonable price
Services: Install flooring
Vicki Edelman6 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Luis and his team were fabulous. They were professional and respectful during the refinishing process. My home was very clean following their work which consisted of floor sanding throughout the first floor area and then refinishing and restoring to a beautiful finish . I couldn't have asked for a better experience and highly recommend his work and team. They are A+++
