Experts Reviews · Company report
Tello Flooring, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tello Flooring, LLC

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 304 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC is better than 89% of floor refinishing services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 40% of floor refinishing services.C
40

Reviews for your job

Customers hired Tello Flooring, LLC for 8 kinds of job.

Tello Flooring, LLC for floor refinishing

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Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Floor refinishing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Floor refinishing” · showing 20

AaronLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Luis and his team are EXCEPTIONAL. We had them stain and refinish our oak floors and they look incredible. The pictures are raw and unedited, and speak for themselves. The floors literally glow! Before working with Luis, we had a HORRIBLE experience with a previous firm, who left our floors rough, with patchy…

Reasonable priceFloor refinishing
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve worked with Luis and the Tello Flooring team on multiple projects now, and every time the results have been fantastic. Luis was incredibly thoughtful from the start, taking the time to consult with us and guide us on the right scope and approach for refinishing our floors. Their quality of work, speed, and…

Reasonable priceFloor refinishing
Chelsea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Luis and his team did an exceptional job refinishing our 100 year old floors back to life, and installing new hardwood to match the rest of the house seamlessly. His attention to detail and craftsmanship is unmatched. He was also incredibly helpful in recommending other reputable contractors, which we had a great…

Install flooringFlooring repairFloor refinishing
Luciano9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Luis and his team are the Rockstars at refinishing floors and installation of new ones! They redid ny hardwood floors to the orginal look and transformed my house to the best feeling to come home to. Always refer Tello Floors. Grazie!

Great priceFloor refinishing
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tello Flooring just refinished our red oak floors in our home in West Chester. I spent 33 years in the construction industry and when a contractor does a great job I believe they deserve a good review! Luis Tello was very professional! He communicated the entire process with us, did samples on our floor to make sure…

Reasonable priceFloor refinishing
Andrea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second job Tello has completed for us - we refinished the original Red Oak hardwood floor on the first floor in 2017 (it is still beautiful), and just completed the stairs and second floor. Their work is beautiful, and they are very efficient and reasonably priced. I would highly recommend!

Reasonable priceFloor refinishing
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fantastic experience, easy to work with and they did an excellent job. I had different colored wood floors in different rooms throughout the house when we bought it. Tello came out and did a great job making all of the floors look consistent and beautiful.

Not sureFloor refinishing
Hanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent work product. Very even and clean refinishing with no splash on my new cabinets. I chose a medium brown color to update my orange-hued floors - love it, totally transformed my home. Easy and professional to work with and knowledgeable about wood types. Will definitely use Tello again!

Reasonable priceFloor refinishingWood floor sanding
KJB2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Tello for hardwood refinishing. They were one of the most efficient and respectful subcontractor teams I worked with while renovating my home inside and out. I was set on keeping my original red oak flooring, so we hired Luis and his team to refinish the entire house. This job also included…

Customer photo from KJB's review
Install flooringFloor refinishingWood floor sanding
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis and his team did exceptional work for us…the job was complex, with a lot of really difficult to execute details. They made it look easy. I have really high standards for this sort of work, and am thrilled with their approach, ability to problem solve, and execute at the highest level. Thank you :)

Reasonable priceInstall flooringFlooring repairFloor refinishing
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis Tello and his team are miracle workers. After years of floor damage and multiple estimates, Luis was the only one who truly understood how to fix the issues and make new floors work in my home. He sourced gorgeous flooring, completed the install over a holiday weekend, and his team was professional and…

Great priceInstall flooringFlooring repairFloor refinishing
CarolynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tello Flooring is professional, clean, and efficient. They also are excellent at matching finishes

Reasonable priceFlooring repairFloor refinishingWood floor sanding
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

cannot write enough great commentary re: Tello flooring and we have used 3 other local flooring companies over the 35 years we have been in our farmhouse which was built in 1694! Tello flooring pros: 1. estimate: timely and detailed-less expensive options suggested meaning they are trying to help their customers…

Great priceInstall flooringFlooring repairFloor refinishing
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Luis, his brother and company did an excellent job on our floors, rehabbing them from a previously shoddy refinishing performed by another company. Luis was open and honest and the work was performed quickly, finishing ahead of schedule. Our house was left remarkably clean afterwards.

Floor refinishingWood floor sanding+ Punctuality+ Quality+ Professionalism
AlexisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely amazing company!!! I can’t express how professional Luis and his team were. From explaining the process, keeping me updated on how the job was going, and especially having very reasonable prices. Luis and his team took my VERY old floors that have been trapped under carpet and really brought them back to…

Customer photo from Alexis's review
Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Tello do a refinishing of our hardwood in our entire house (upstairs and downstairs). This included significant repairs and installation in many areas. Luis and the rest of the crew were excellent and at all times extremely professional and provided expert guidance through the process. The work was of the…

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a new hardwood floor installed and an existing floor refinished, and we could not be happier with the result. Tello flooring was wonderful to work with throughout the process. They were incredibly accommodating of our schedules, children, and pets. We are extremely happy with our experience and will definitely use them again in the future.

Floor refinishingFloor repairs & maintenanceInstall flooring
JenrayacLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazingly efficient, professional - very happy with our floors - thank you!

Floor refinishingFloor repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Barry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding work and equally outstanding customer service! I recommend them highly to all and I would only use them in the future for any wood flooring projects.

Floor refinishing
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tello flooring did an amazing job from start to finish. They were very professional and did a top quality job refinishing our hardwood floors. I was very impressed with the communication from the start, as well as their efficiency to work as a team during the whole project. I couldn’t recommend them enough!!

Floor refinishingInstall flooringWood floor installation+ Responsiveness+ Punctuality+ Quality

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 0%Not sure 11%

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