Experts Reviews · Company report
Tello Flooring, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tello Flooring, LLC

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 304 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC is better than 89% of floor refinishing services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 40% of floor refinishing services.C
40

Reviews for your job

Customers hired Tello Flooring, LLC for 8 kinds of job.

Tello Flooring, LLC for floor repairs & maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Floor repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Floor repairs & maintenance”

Kellie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience with Tello Flooring! Professional, quality driven and completely proficient with their craft.

Great priceFlooring repairFloor repairs & maintenanceService not listed
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis Tello and his team are miracle workers. After years of floor damage and multiple estimates, Luis was the only one who truly understood how to fix the issues and make new floors work in my home. He sourced gorgeous flooring, completed the install over a holiday weekend, and his team was professional and…

Great priceInstall flooringFlooring repairFloor refinishing
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

cannot write enough great commentary re: Tello flooring and we have used 3 other local flooring companies over the 35 years we have been in our farmhouse which was built in 1694! Tello flooring pros: 1. estimate: timely and detailed-less expensive options suggested meaning they are trying to help their customers…

Great priceInstall flooringFlooring repairFloor refinishing
AlexisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely amazing company!!! I can’t express how professional Luis and his team were. From explaining the process, keeping me updated on how the job was going, and especially having very reasonable prices. Luis and his team took my VERY old floors that have been trapped under carpet and really brought them back to…

Customer photo from Alexis's review
Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
Mitchell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the Tello Flooring team. They responded very quickly to a needed repair job and completed it equally as fast - color and finish matching some very old out-of-production flooring and getting it installed at a reasonable price. Highly recommend.

Floor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Tello do a refinishing of our hardwood in our entire house (upstairs and downstairs). This included significant repairs and installation in many areas. Luis and the rest of the crew were excellent and at all times extremely professional and provided expert guidance through the process. The work was of the…

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a new hardwood floor installed and an existing floor refinished, and we could not be happier with the result. Tello flooring was wonderful to work with throughout the process. They were incredibly accommodating of our schedules, children, and pets. We are extremely happy with our experience and will definitely use them again in the future.

Floor refinishingFloor repairs & maintenanceInstall flooring
JenrayacLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazingly efficient, professional - very happy with our floors - thank you!

Floor refinishingFloor repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Seth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are super responsive, professional, and offer great pricing. They helped me scope out multiple jobs and did an outstanding repair job on my hardwood flooring. Highly recommended!

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Tello on a repair to a section our 100 year old floors. Luis took great care in sourcing replacement floorboards and finished them perfectly to match the existing floor — you would never know they weren't original! It was a pleasure working with him as well, he was helpful with answering questions and…

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a fantastic experience with Tello flooring for our floor polishing and refreshing. Luis did a great job explaining and reviewing the process and we were very happy with the results. Everything was very clean afterwards and professionally done. I can't say enough good things and the outcome was beautiful. Thank you so much !

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luis and his crew did a fantastic job replacing our hard wood floors in our home. They also did a great job with smoothing out imperfections that were there with the sub flooring so that the new hard wood laid down perfectly. Amazing quality, I would highly recommend using them and would use them again!

Floor repairs & maintenanceInstall flooring+ Punctuality+ Quality+ Professionalism
Janet8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tello Flooring is an absolute gem! Dealing with them was a real pleasure. Luis Tello responds promptly to phone calls, explains options clearly and patiently, shows up and does the work when he says he will, and goes out of his way to be helpful. The workers on his crew are pleasant, professional, careful, and…

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
DanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luis and team did a great job both times we used them - once during a addition and then recently for wood floor refinishing. We were worried about matching stain from Sherwin Williams that was discontinued but they were able to match it 100%. Very happy with the work and the attention to detail to help keep the dust and disruption to a minimum.

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 0%Not sure 11%

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