Experts Reviews · Company report
Tello Flooring, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tello Flooring, LLC

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 304 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC is better than 89% of floor refinishing services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 40% of floor refinishing services.C
40

Reviews for your job

Customers hired Tello Flooring, LLC for 8 kinds of job.

Tello Flooring, LLC for flooring repair

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Flooring repair”

Chelsea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Luis and his team did an exceptional job refinishing our 100 year old floors back to life, and installing new hardwood to match the rest of the house seamlessly. His attention to detail and craftsmanship is unmatched. He was also incredibly helpful in recommending other reputable contractors, which we had a great…

Install flooringFlooring repairFloor refinishing
Kellie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience with Tello Flooring! Professional, quality driven and completely proficient with their craft.

Great priceFlooring repairFloor repairs & maintenanceService not listed
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

great job!

Flooring repair
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis and his team did exceptional work for us…the job was complex, with a lot of really difficult to execute details. They made it look easy. I have really high standards for this sort of work, and am thrilled with their approach, ability to problem solve, and execute at the highest level. Thank you :)

Reasonable priceInstall flooringFlooring repairFloor refinishing
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis Tello and his team are miracle workers. After years of floor damage and multiple estimates, Luis was the only one who truly understood how to fix the issues and make new floors work in my home. He sourced gorgeous flooring, completed the install over a holiday weekend, and his team was professional and…

Great priceInstall flooringFlooring repairFloor refinishing
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a small repair project. What appeared to be replacement of a section of warped floor boards expanded when it became clear that the cause was a plumbing leak. The project expanded to include replacing a portion of the plywood sub floor and insulation. From beginning to end Luis and team were awesome. Quick to…

Reasonable priceFlooring repair
CarolynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tello Flooring is professional, clean, and efficient. They also are excellent at matching finishes

Reasonable priceFlooring repairFloor refinishingWood floor sanding
Natalie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tello Flooring is exceptional. Luis and his team not only transformed a large space in my home with their beautiful work, but they were also great during the whole process -- punctual, kind, clear, imaginative, and meticulous from start to finish. For a fantastic floor and a happy experience throughout, you don't need to look further than Tello Flooring!

Great priceInstall flooringFlooring repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

cannot write enough great commentary re: Tello flooring and we have used 3 other local flooring companies over the 35 years we have been in our farmhouse which was built in 1694! Tello flooring pros: 1. estimate: timely and detailed-less expensive options suggested meaning they are trying to help their customers…

Great priceInstall flooringFlooring repairFloor refinishing
AlexisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely amazing company!!! I can’t express how professional Luis and his team were. From explaining the process, keeping me updated on how the job was going, and especially having very reasonable prices. Luis and his team took my VERY old floors that have been trapped under carpet and really brought them back to…

Customer photo from Alexis's review
Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
baw13515 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luis is great to work with. Easy to reach and coordinate with. The work he and his company does is excellent. We will definitely work with him again in the future.

Floor polishingFlooring repairWood floor sanding+ Responsiveness+ Punctuality+ Quality
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend Tello Flooring. They did fantastic work, and Luis and his team were extremely professional, neat, and very efficient. I will definitely use Tello Flooring again.

Flooring repairStair flooring

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 0%Not sure 11%

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