Experts Reviews · Company report
Tello Flooring, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tello Flooring, LLC

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 304 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC is better than 89% of floor refinishing services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 40% of floor refinishing services.C
40

Reviews for your job

Customers hired Tello Flooring, LLC for 8 kinds of job.

Tello Flooring, LLC for repair flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11

All 13 Google reviews tagged “Repair flooring”

JenrayacLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazingly efficient, professional - very happy with our floors - thank you!

Floor refinishingFloor repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Patty14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an excellent experience with Tello flooring. Communicative, on-time, came when they said they would, courteous. And best of all, our floors turned out beautiful. And they left the house clean as could be. We choose them because their estimate was lowest, and we got a great value too.

Floor refinishingRepair flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality
Joann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tello Flooring was recommended to me by my Sister. Luis and Martin were wonderful. They went above and beyond to make us happy. My hardwood floors are beautiful!

Repair flooringSanding+ Responsiveness+ Quality+ Professionalism
Ella7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We cannot say enough about how positive our experience working with Luis and his team was. We were on a tight timeframe to refinish every floor in the house before we moved in. Luis accommodated our aggressive timeline, even though he was already very busy. He takes tremendous pride in his work and holds himself…

Install flooringRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tello Flooring was a pleasure to work with. We had new hardwood floors installed in our living room and three bedrooms and had the stairs to the second floor refinished. There were a few delays in communication during the planning process (probably due to COVID craziness with suppliers), but once the job started…

Install flooringRepair flooringSanding+ Responsiveness+ Punctuality+ Quality
Helen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Many contractors dont accept small jobs & dont call u back. Not so with Tello Flooring. I spoke with Luis & he was very receptive in taking my small bedroom Flooring work. He came out in a timely manner, explained how my floor would be finished, quoted a cost, began the following week & finished in "2" days. My…

Repair flooringSanding+ Responsiveness+ Punctuality+ Quality
lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Luis and his crew were awesome! I had a few people come out for estimates and he was the one who actually explained the process and made sure I was aware of what he thought needed to be repaired or replaced instead of talking over me or dismissing what I had to say. As a young, first time homeowner in Springfield I…

Repair flooring+ Responsiveness+ Punctuality+ Quality
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Luis and team were very professional and the finished product exceeded our expectations!

Repair flooring+ Professionalism+ Value
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Luis Tello offered the most professional, personable, and skillful contracting services. Our floors turned out beautifully. I highly recommend Tello flooring.

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Krista1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent work! Great company to work with. I would highly recommend them.

Repair flooring+ Responsiveness+ Punctuality+ Quality
Marina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I very highly recommend Tello Flooring! We were in a rush to have our hardwood floor repaired and refinished for our nursery. We had just been blown off by another contractor and it turned out to be blessing because we were so pleased with the work done by Luis and his team. We contacted Tello Flooring and Luis…

Customer photo from Marina's review
Repair flooring+ Responsiveness+ Punctuality+ Quality
Aleks8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We hired Tello Flooring to repair hardwood floors in one of our bedrooms. They were very professional, responsive, quick and reasonably priced. We have no complaints on the work they did. We are highly recommending Tello Flooring. Thank you guys and will keep you in mind for any future projects.

Repair flooring+ Responsiveness+ Punctuality+ Quality
Jake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair flooringSanding+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 0%Not sure 11%

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