Experts Reviews · Company report
Tello Flooring, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty89−1.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Tello Flooring, LLC

North Wales, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 304 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tello Flooring, LLC is better than 96% of floor refinishing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tello Flooring, LLC is better than 89% of floor refinishing services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tello Flooring, LLC is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tello Flooring, LLC is better than 40% of floor refinishing services.C
40

Reviews for your job

Customers hired Tello Flooring, LLC for 8 kinds of job.

Tello Flooring, LLC for wood floor sanding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Wood floor sanding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Wood floor sanding”

Hanna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent work product. Very even and clean refinishing with no splash on my new cabinets. I chose a medium brown color to update my orange-hued floors - love it, totally transformed my home. Easy and professional to work with and knowledgeable about wood types. Will definitely use Tello again!

Reasonable priceFloor refinishingWood floor sanding
KJB2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Tello for hardwood refinishing. They were one of the most efficient and respectful subcontractor teams I worked with while renovating my home inside and out. I was set on keeping my original red oak flooring, so we hired Luis and his team to refinish the entire house. This job also included…

Customer photo from KJB's review
Install flooringFloor refinishingWood floor sanding
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis and his team did exceptional work for us…the job was complex, with a lot of really difficult to execute details. They made it look easy. I have really high standards for this sort of work, and am thrilled with their approach, ability to problem solve, and execute at the highest level. Thank you :)

Reasonable priceInstall flooringFlooring repairFloor refinishing
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Luis Tello and his team are miracle workers. After years of floor damage and multiple estimates, Luis was the only one who truly understood how to fix the issues and make new floors work in my home. He sourced gorgeous flooring, completed the install over a holiday weekend, and his team was professional and…

Great priceInstall flooringFlooring repairFloor refinishing
CarolynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tello Flooring is professional, clean, and efficient. They also are excellent at matching finishes

Reasonable priceFlooring repairFloor refinishingWood floor sanding
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

cannot write enough great commentary re: Tello flooring and we have used 3 other local flooring companies over the 35 years we have been in our farmhouse which was built in 1694! Tello flooring pros: 1. estimate: timely and detailed-less expensive options suggested meaning they are trying to help their customers…

Great priceInstall flooringFlooring repairFloor refinishing
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Luis, his brother and company did an excellent job on our floors, rehabbing them from a previously shoddy refinishing performed by another company. Luis was open and honest and the work was performed quickly, finishing ahead of schedule. Our house was left remarkably clean afterwards.

Floor refinishingWood floor sanding+ Punctuality+ Quality+ Professionalism
AlexisLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely amazing company!!! I can’t express how professional Luis and his team were. From explaining the process, keeping me updated on how the job was going, and especially having very reasonable prices. Luis and his team took my VERY old floors that have been trapped under carpet and really brought them back to…

Customer photo from Alexis's review
Floor refinishingFloor repairs & maintenanceFlooring repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Tello do a refinishing of our hardwood in our entire house (upstairs and downstairs). This included significant repairs and installation in many areas. Luis and the rest of the crew were excellent and at all times extremely professional and provided expert guidance through the process. The work was of the…

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a new hardwood floor installed and an existing floor refinished, and we could not be happier with the result. Tello flooring was wonderful to work with throughout the process. They were incredibly accommodating of our schedules, children, and pets. We are extremely happy with our experience and will definitely use them again in the future.

Floor refinishingFloor repairs & maintenanceInstall flooring
JenrayacLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazingly efficient, professional - very happy with our floors - thank you!

Floor refinishingFloor repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tello flooring did an amazing job from start to finish. They were very professional and did a top quality job refinishing our hardwood floors. I was very impressed with the communication from the start, as well as their efficiency to work as a team during the whole project. I couldn’t recommend them enough!!

Floor refinishingInstall flooringWood floor installation+ Responsiveness+ Punctuality+ Quality
Rob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tello Flooring did a great job refinishing our kitchen and family room floors. They were responsive, timely, and did everything they said they would. We enjoyed working with them and would use them again.

Floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Professionalism
Seth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are super responsive, professional, and offer great pricing. They helped me scope out multiple jobs and did an outstanding repair job on my hardwood flooring. Highly recommended!

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
Lucy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Such a beautiful job! House was left clean, they were responsive and professional.

Floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality
Neal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tello flooring was great! They were timely, respectful, friendly, and they did a really nice job.

Floor refinishingInstall flooringStair flooring+ Responsiveness+ Punctuality+ Quality
Alessandro6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luis and his crew were communicative and left everything very clean. We got our bedroom sanded/refinished after quite sometime under laminate flooring with paint stains everywhere and more....looks beautiful now - would definitely call them for future projects.

Floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality
Justin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My wife and I couldn’t be happier with Luis Tello’s work. He’s kind and professional and did an incredible job bringing our hardwood floors back to life. Huge thank you to Luis and the team!

Wood floor refinishingWood floor sanding+ Quality+ Professionalism
Niraj5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a great experience with Tello Flooring. Luis and his brother were super informative and guided us through the process of sanding and staining the floors in our new house. They took the floors from a dark red oak to a much lighter look that we were looking for. They were professional and got the job done in…

Customer photo from Niraj's review
Floor refinishingWood floor sanding+ Responsiveness+ Quality+ Professionalism
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tello Flooring refinished the 100 + year old wood floor in our Manayunk home kitchen. We thought our job might be too small to be of interest, but Luis provided prompt attention to our project. What a beautiful, careful job they did! With three coats of satin finish, the red pine glows. Thank you, Luis, Martin, Kevin, & Brandon!

Floor refinishingWood floor refinishingWood floor sanding+ Responsiveness+ Punctuality+ Quality
Patty14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an excellent experience with Tello flooring. Communicative, on-time, came when they said they would, courteous. And best of all, our floors turned out beautiful. And they left the house clean as could be. We choose them because their estimate was lowest, and we got a great value too.

Floor refinishingRepair flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality
Tricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very pleased with the work Tello Flooring did in my house. They were timely, precise, and very transparent about what work was included. The finished product has newly stained steps matching newly installed hallway wood flooring very nicely. And the quality is great. I even asked for a mini fix for a…

Install flooringWood floor sanding
Lois2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tello Flooring sanded and refinished our stairs and 2nd floor hardwood and installed new hardwood on our 1st floor in October 2021. Luis and Martin Tello and their crew are professional, knowledgeable, and do an excellent job! Site was cleaned up every day and they completed the work on time. It is almost one year…

Install flooringWood floor sanding+ Quality+ Professionalism
baw13515 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luis is great to work with. Easy to reach and coordinate with. The work he and his company does is excellent. We will definitely work with him again in the future.

Floor polishingFlooring repairWood floor sanding+ Responsiveness+ Punctuality+ Quality
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tello Flooring refinished our hardwood floors, and additionally removed some surprise flooring that we discovered under carpet that was taken up and replaced it with new hardwood. Luis was very straightforward in his communications, made knowledgeable recommendations without being overbearing about anything, and…

Install flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality
DanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luis and team did a great job both times we used them - once during a addition and then recently for wood floor refinishing. We were worried about matching stain from Sherwin Williams that was discontinued but they were able to match it 100%. Very happy with the work and the attention to detail to help keep the dust and disruption to a minimum.

Floor refinishingFloor repairs & maintenanceInstall flooring+ Responsiveness+ Punctuality+ Quality
kenn3 years ago★★★★★

Rating only, no written review.

Install flooringWood floor sanding+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 0%Not sure 11%

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