Margaret Sullivan2 reviewsTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCompetent, nice, timely. No complaints!
Tenleytown Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 50 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 82%
4.9 ★★★★★ 707 Google reviews · 23 photos
95%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
Tenleytown Automotive at a glance
Google reviewers rate Tenleytown Automotive 4.9 out of 5 based on 707 reviews, with the owner responding to 97% of them. Customers frequently cite clear communication, reasonable pricing, and punctual service, noting that staff explain repairs thoroughly and avoid unnecessary work. However, some lower-rated reviews mention instances where specific issues were overlooked, appointments were missed due to scheduling errors, or repairs were not completed as agreed, leading to customer dissatisfaction.
- Google rating: 4.9 out of 5 from 707 reviews (95% five-star).
- Reviews on this page: 707 Google reviews (587 with written comments, 8 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 24, 2026.
- Service: Oil Change Service serving Washington, District of Columbia.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tenleytown Automotive: 87/100 on this factor. Category median: 84.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tenleytown Automotive: 82/100 on this factor. Category median: 76.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tenleytown Automotive: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tenleytown Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tenleytown Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tenleytown Automotive: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
707 Google reviews we collected
- 5 stars67095%
- 4 stars142%
- 3 stars20%
- 2 stars61%
- 1 star152%
Praise vs complaints
Phrases our text analysis found in 587 written reviews
- Praise1,25998%
- Complaints272%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2624%
- Reasonable7872%
- Overpriced22%
- Not sure22%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude27421%
- Speed & response26220%
- Quality & results17213%
- Price & value17113%
- Honesty & trust14011%
- Communication13711%
- Would recommend13010%
What customers talk about
We read 587 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love the professional, common sense approach, good advice, the lack of hard sell on unnecessary repairs, the reasonable price and friendly service.”
“The employee yelled at him, it made no sense why he got so mad.”
“The report was transparent and clearly identified what needed to be fixed immediately.”
“I also appreciate that I am told what is urgent and what can delayed.”
“Quality work, fair prices, and a company that understands how to do customer service.”
“Not a reliable, time consuming, worst customer service and management I have ever seen.”
“The pricing is very reasonable and they give you realistic timelines for when repairs and maintenance need to be done”
“A little more pricey than the oil change I budgeted for so they provided a financing option which was a great help to get the work paid for.”
“Mike and team were honest, communicative and ensured all repairs were taken care of before I picked up my vehicle.”
“Genuine knowledge, great communication, and honest feedback on what is best for me - highly recommended!”
“Tenleytown Auto is my go-to spot whenever I have an issue with one of our vehicles.”
“Based on this experience, I cannot recommend this shop for timely or dependable service.”
People customers mention
- Mike 32 reviews
- Phil 9 reviews
- Exxon 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tenleytown Automotive for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
ElizabethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I have an old finicky car that I will only take to Tenleytown Automotive. I love the professional, common sense approach, good advice, the lack of hard sell on unnecessary repairs, the reasonable price and friendly service.
General repairs & maintenanceVehicle InspectionOil change
Kerry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great staff! Alex was easy to talk to and extremely helpful. More, he communicated updates throughout the day when my car was being serviced. I highly recommend!
Keith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great local mechanic! Easy to make an appointment and get my questions answered throughout the process. Quality work, fair prices, and a company that understands how to do customer service.
Reasonable priceAuto maintenanceOil change
Linz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Some of the best customer service I’ve ever received. Mike and team were honest, communicative and ensured all repairs were taken care of before I picked up my vehicle. The report was transparent and clearly identified what needed to be fixed immediately. Pricing was given inclusive of labor, taxes and fees.
Charlotte3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everyone here was friendly and helpful! They were great about explaining everything to me.
Reasonable price
MrLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Took my suv for the fluid film application and was a straight forward experience. Prompt and friendly service. Would do business again in the future.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 106 | — |
| General repairs & maintenance | 81 | — |
| Tires | 62 | — |
| Air & cabin filter replacement | 36 | — |
| Brakes | 34 | — |
| Auto maintenance | 28 | — |
| Auto engine diagnostic | 26 | — |
| Wheel alignment | 26 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 707 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Elizabeth HopkinsLocal Guide · 21 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have an old finicky car that I will only take to Tenleytown Automotive. I love the professional, common sense approach, good advice, the lack of hard sell on unnecessary repairs, the reasonable price and friendly service.
- Services: General repairs & maintenance, Vehicle Inspection, Oil change
Response from the owner · 2 days ago
Elizabeth, reading your feedback made our day. It is wonderful to know you feel so well taken care of when you bring your car to Tenleytown Automotive for service.
Simon Shieh6 reviewsTotal number of Google reviews Simon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat service!
Response from the owner · 5 days ago
Hi Simon, your kind words about the service at Tenleytown Automotive are much appreciated. We were happy to assist you and hope you have a great day!
Kerry O'Brien8 reviewsTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff! Alex was easy to talk to and extremely helpful. More, he communicated updates throughout the day when my car was being serviced. I highly recommend!
Response from the owner · 6 days ago
Kerry, it means a lot to us that you had a great experience. We're delighted our team at Tenleytown Automotive was helpful and kept you informed during your car service.
Keith Lema8 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat local mechanic! Easy to make an appointment and get my questions answered throughout the process. Quality work, fair prices, and a company that understands how to do customer service.
- Price assessment: Reasonable price
- Services: Auto maintenance, Oil change
Response from the owner · a week ago
Keith, thanks for the great shout-out! Our team at Tenleytown Automotive is proud to be your local mechanic, and we're glad you appreciated our customer service.
Linz A5 reviewsTotal number of Google reviews Linz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSome of the best customer service I’ve ever received. Mike and team were honest, communicative and ensured all repairs were taken care of before I picked up my vehicle. The report was transparent and clearly identified what needed to be fixed immediately. Pricing was given inclusive of labor, taxes and fees.
Response from the owner · a week ago
Linz, we really appreciate you sharing this feedback; providing excellent customer service and clear reports for vehicle repairs is what our team at Tenleytown Automotive strives for.
Charlotte Maxwell3 reviewsTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone here was friendly and helpful! They were great about explaining everything to me.
- Price assessment: Reasonable price
Response from the owner · a week ago
Hi Charlotte, thank you for the kind words about our staff. We work hard at Tenleytown Automotive to ensure everyone feels welcome and understands the work being done.
Mr CrusLocal Guide · 114 reviewsTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook my suv for the fluid film application and was a straight forward experience. Prompt and friendly service. Would do business again in the future.
Response from the owner · 2 weeks ago
Mr Crus, we're so happy you had a straightforward experience at Tenleytown Automotive. It's great to hear you were pleased with your fluid film application and we hope to serve you again.
Asterio Montironi5 reviewsTotal number of Google reviews Asterio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat professionals! Highly recommended!
Response from the owner · 3 weeks ago
Asterio, we're delighted you consider our team at Tenleytown Automotive to be great professionals. Thanks for the high praise!
Karen Flores6 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a flat tire and a broken windshield after someone attempted to break into my car with me in it, so I was already dealing with a stressful situation. I didn’t have a spare tire at the time, so I went to Tenleytown Automotive in Washington, DC, to see if they could help. As soon as I arrived, Alex came out, asked what was going on, and had my car checked. Unfortunately, they didn’t have the specific tire size I needed. Instead of simply turning me away, they allowed me to leave my car there while I went to purchase the correct tire and assured me they would put it on when I returned. When I came back, they had the tire installed in about 15 minutes. Even more impressively, they were kind enough to allow my windshield replacement technician to come to their location and repair my windshield at the same time. Everything came together so smoothly, and within about 20 minutes, both my tire and windshield were taken care of. Phil also came out, introduced himself, and made sure everything was taken care of. I truly appreciate the entire team for finding a solution when they could have easily turned me away because they didn’t have my tire size. Their willingness to help made a stressful situation so much easier. Everyone was professional, kind, patient, and knowledgeable. I’m extremely grateful for their understanding, their time, and their willingness to help me when I really needed it. I highly recommend Tenleytown Automotive. Five stars all around! Thank you so much to Alex, Phil, and the entire team for going above and beyond. You guys are awesome!
- Price assessment: Great price
- Services: Tires
Response from the owner · 3 weeks ago
Hi Karen, we're happy we could provide a solution for your tire troubles. It's our goal at Tenleytown Automotive to always be as helpful as possible for our customers.
Business details
- Address: 4244 Wisconsin Ave NW, Washington, DC 20016
- Phone: (202) 844-2886
- Website: tenleytownautomotive.com
- Service area: Washington, DC