Tree service · Hendersonville, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%85+22.2Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 36 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★49 Google reviews · 24 photos
98%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its prompt response times, reasonable pricing, and thorough cleanup after tree removal and storm damage repairs. Reviewers highlight the crew's professionalism, efficiency, and clear communication throughout the job. A recurring criticism involves improperly secured loads on trailers, with one reviewer alleging debris was released onto the highway during transport.
Google rating: 4.9 out of 5 from 49 reviews (98% five-star).
Reviews on this page: 49 Google reviews (42 with written comments, 5 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 31, 2026.
Service: Palm Tree Trimmer serving Hendersonville, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tennessee Roots Tree Services: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tennessee Roots Tree Services: 85/100 on this factor. Category median: 95.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tennessee Roots Tree Services: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tennessee Roots Tree Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tennessee Roots Tree Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
–
Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.9of 5
5 stars4898%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
98%praise
Praise10898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1056%
Reasonable844%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2422%
Quality & results2119%
Would recommend2018%
Staff & attitude1816%
Price & value1715%
Communication76%
Honesty & trust33%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Diego and his crew are obviously very experienced and efficient.”
“They did such a great job that I kept their business card in my junk drawer for two years so I’d know exactly who to call when we needed more work done.”
“We wouldn’t hesitate to use Tennessee Roots again and highly recommend them!”
“Professional, clean, and thorough—exactly what you want in a tree crew.”
“The price was very reasonable compared to two other quotes I got.”
“They were timely, professional, had great communication, and were easy to work with.”
“Would gladly recommend them for efficient and reliable service!”
People customers mention
Juan4 reviews
Diego3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tennessee Roots Tree Services for 4 kinds of job. Pick one to see what they paid and said.
DDrew7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We first hired Tennessee Roots a couple of years ago to remove some trees around our house. They did such a great job that I kept their business card in my junk drawer for two years so I’d know exactly who to call when we needed more work done.
This past week, we had them back to remove six more trees before our…
Reasonable priceTree removal
PPhillip1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Does not properly tarp loads and has debris flowing out of their trailer on the highway. wow what a reply. they voliolate the law then cksim that they can put a sign on a truck to avoid liability. what next sorry we arnt respnsible for dropping a tree on little jonny and killing him. also there was no sign on the dump trailer
AAbbey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did an amazing job trimming my trees and removing a very large dead tree from my property. Diego and his crew are obviously very experienced and efficient. They cleaned up afterwards and removed all the trimmings from my property as well. I’ve used them twice and will continue to use them for all of my tree and…
Great priceTree removal
SSalvatore4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Diego and his crew did a professional job. They were polite, and efficient with professional pricing as well. Thank you for a job well done.
Great priceTree removal
SShandi13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These guys are who to call for all of your tree needs. We've had their service to remove trees from our property last summer and then again after the winter storm to remove limbs that fell onto our property from the neighbors' yards. They're efficient and the best price for a superior service. They're easy to…
Great priceTree removal
CColson9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Diego was quick to answer and help remove a tree that fell on our house. He was able to quote us the same day we called and remove the next day. Affordable and fast! Thanks so much.
We first hired Tennessee Roots a couple of years ago to remove some trees around our house. They did such a great job that I kept their business card in my junk drawer for two years so I’d know exactly who to call when we needed more work done.
This past week, we had them back to remove six more trees before our new driveway was paved, and they were every bit as good as we remembered. Professional, clean, and thorough—exactly what you want in a tree crew. Their cleanup stood out both times, and I was also impressed with how much of their own equipment they have, including a boom truck and chipper.
It’s great to find a company you can call again years later and get the same excellent service. We wouldn’t hesitate to use Tennessee Roots again and highly recommend them!
Price assessment: Reasonable price
Services: Tree removal
P
Phillip Maza1 reviewiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Does not properly tarp loads and has debris flowing out of their trailer on the highway. wow what a reply. they voliolate the law then cksim that they can put a sign on a truck to avoid liability. what next sorry we arnt respnsible for dropping a tree on little jonny and killing him. also there was no sign on the dump trailer
Response from the owner · 3 days ago
We apologize for any inconvenience please notice our trucks have sign saying keep back at least 200ft we are no responsible for any damage chips can fall from truck we noticed cars driving so close behind truck cant be tarped but thanks and again we apologize
A
Abbey Johnson1 reviewiTotal number of Google reviews Abbey has written across all businesses on Google Maps, not just this one.
They did an amazing job trimming my trees and removing a very large dead tree from my property. Diego and his crew are obviously very experienced and efficient. They cleaned up afterwards and removed all the trimmings from my property as well. I’ve used them twice and will continue to use them for all of my tree and branch removal needs in the future. I recommend them to all of my friends and clients as well!
Price assessment: Great price
Services: Tree removal
Response from the owner · a month ago
Thanks a bunch Abbey a pleasure working for you!
S
Salvatore Callea4 reviewsiTotal number of Google reviews Salvatore has written across all businesses on Google Maps, not just this one.
These guys are who to call for all of your tree needs. We've had their service to remove trees from our property last summer and then again after the winter storm to remove limbs that fell onto our property from the neighbors' yards. They're efficient and the best price for a superior service. They're easy to contact, quick to get the service scheduled, and very knowledgeable about the best way to get the job done safely and efficiently.
Price assessment: Great price
Services: Tree removal
Response from the owner · 5 months ago
Thanks Shandi a pleasure to work for you guys
C
Colson Barnes9 reviewsiTotal number of Google reviews Colson has written across all businesses on Google Maps, not just this one.
Diego was quick to answer and help remove a tree that fell on our house. He was able to quote us the same day we called and remove the next day. Affordable and fast! Thanks so much.
Price assessment: Great price
Services: Tree removal
Response from the owner · 5 months ago
Thanks so much for the opportunity!
B
Brett Hammann4 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
We needed tree service to clean up the damage from the ice storm earlier in the year. Of all the companies we reached out to, TN roots seemed the most knowledgeable and laid out a plan of attack that allowed us to preserve more of the trees that still seemed healthy.
They were timely, professional, had great communication, and were easy to work with. They made sure the job was done as agreed upon, in a timely manner, and that everything was left very clean (well, as clean as a yard can be expected to be 😄).
I highly recommend them and will be passing their information on to my friends.
Price assessment: Reasonable price
Services: Tree removal, Service not listed
Response from the owner · 7 months ago
Allen thanks so much to you and your family awesome experience working for you guys .. we will be ready for you guys anytime
L
linda & david shiraishiLocal Guide · 23 reviewsiTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
Diego has a very experienced crew and excellent equipment.
They have done work for us before and will do more in the future.
They are precise and they do a great job of cleaning up afterwards.
Price assessment: Reasonable price
Services: Tree removal, Service not listed
Response from the owner · 7 months ago
Thanks so much for the opportunity guys you are amazing!
N
NicholeLocal Guide · 183 reviewsiTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
