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Teo Customs

Auto body shop · Richmond, VA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 133 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 71%
5.0 ★★★★★ 124 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Teo Customs at a glance

Customers consistently praise the shop for fast turnaround times, fair pricing, and detailed communication via text updates. Repairs for doors, bumpers, and paint are frequently described as restoring vehicles to like-new condition with high precision. The primary criticism from the single low-star review involves an inability to meet a specific deadline, though the reviewer noted uncertainty regarding the associated costs.

  • Google rating: 5.0 out of 5 from 124 reviews (98% five-star).
  • Reviews on this page: 124 Google reviews (107 with written comments, 26 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Auto Body Shop serving Richmond, Virginia.

Data from Google, last updated November 4, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability95Craft & service99Value100Momentum100Replies to reviews40Satisfaction: 95 (median 89)Reliability: 95 (median 85)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 40 (median 59)
Teo CustomsAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Teo Customs: 95/100 on this factor. Category median: 89.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Teo Customs: 95/100 on this factor. Category median: 85.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Teo Customs: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Teo Customs: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Teo Customs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Teo Customs: 40/100 on this factor. Category median: 59.C
40

Bar = this company · dark tick = category median.

Star ratings

124 Google reviews we collected

  • 5 stars12198%
  • 4 stars22%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 107 written reviews

  • Praise21398%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1478%
  • Reasonable422%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results4722%
  • Price & value4521%
  • Would recommend4119%
  • Staff & attitude3315%
  • Speed & response2712%
  • Communication126%
  • Honesty & trust126%

What customers talk about

We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He did an AMAZING job repairing my door, bumper, and even the shield underneath the car.”
    “The car looks amazing — you can’t even tell it was damaged.”
  • “The repair work that was performed my vehicle was flawless, just like new and the price was fair and reasonable.”
  • “If you need body work done, I HIGHLY recommend him.”
  • “I ran over a tire on the highway and Teo was really helpful and did a great job fixing my car!”
  • “Fast and good work highly recommend great prices too!”
  • “If you're looking for a quick job, great estimates, and awesome communication, check them out!”
  • “I bought this car last year, and honestly, after getting it back, it looks like I literally just drove it off the lot TODAY!”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Teo Customs for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

sidine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They provide excellent services with great precision; they are truly skilled at their work and in how they interact with customers. They have provided me with the best service in the city.

DeAira8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Two and his crew does great work. I’ve bought my car to him twice and both times he has delivered superb results. Recently my splash shield got damaged and Teo did a great job of repairing and securing my splash shield back to my car. Highly recommend!

Great price
LifeWithKayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t say enough good things about the work that was done on my car! He did an AMAZING job repairing my door, bumper, and even the shield underneath the car. Everything was done with so much care and attention to detail. I bought this car last year, and honestly, after getting it back, it looks like I literally…

Customer photo from LifeWithKayla's reviewCustomer photo from LifeWithKayla's review
Great pricePaintingBody & Trim
Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I ran over a tire on the highway and Teo was really helpful and did a great job fixing my car!

Customer photo from Rose's reviewCustomer photo from Rose's reviewCustomer photo from Rose's reviewCustomer photo from Rose's review
Reasonable pricePaintingBody & Trim
josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My car door was bent after my wife ran into the garage. I took it to Teo Customs and it was fixed on the spot in less than 10 minutes. Will definitely return.

Great priceBody & Trim
MauriceLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Never disappointed always please great auto and paint work. Go here for your auto and custom needs!!!! Fast professional and great pricing!! 👍

Photos

Customer reviews

5.0 ★★★★★ 124 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
sidine zeine2 reviewsTotal number of Google reviews sidine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They provide excellent services with great precision; they are truly skilled at their work and in how they interact with customers. They have provided me with the best service in the city.

DeAira Allmond8 reviewsTotal number of Google reviews DeAira has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Two and his crew does great work. I’ve bought my car to him twice and both times he has delivered superb results. Recently my splash shield got damaged and Teo did a great job of repairing and securing my splash shield back to my car. Highly recommend!

  • Price assessment: Great price
LifeWithKayla2 reviewsTotal number of Google reviews LifeWithKayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about the work that was done on my car! He did an AMAZING job repairing my door, bumper, and even the shield underneath the car. Everything was done with so much care and attention to detail. I bought this car last year, and honestly, after getting it back, it looks like I literally just drove it off the lot TODAY! The repairs look incredible, everything is back where it should be, and my car looks brand new again. I’m beyond happy with the results and truly appreciate the time and effort that went into making my car look this good. If you need body work done, I HIGHLY recommend him. Thank you so much for taking such great care of my car! ⭐️⭐️⭐️⭐️⭐️

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Rose Martinez1 reviewTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I ran over a tire on the highway and Teo was really helpful and did a great job fixing my car!

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
josh h2 reviewsTotal number of Google reviews josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My car door was bent after my wife ran into the garage. I took it to Teo Customs and it was fixed on the spot in less than 10 minutes. Will definitely return.

  • Price assessment: Great price
  • Services: Body & Trim
Monte “King Tae” Roland4 reviewsTotal number of Google reviews Monte has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and good work highly recommend great prices too!

  • Price assessment: Great price
  • Services: Body & Trim
Maurice ArcherLocal Guide · 24 reviewsTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Never disappointed always please great auto and paint work. Go here for your auto and custom needs!!!! Fast professional and great pricing!! 👍

Evan Young1 reviewTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is fantastic, they fixed a misaligned bumper on my new used car in literally 20 seconds.

  • Price assessment: Great price
  • Services: Body & Trim
Julie Tom1 reviewTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Teo is amazing! Our bumper was slightly broken but was making weird noises. I called bright and early, and Teo answered quickly! He was very professional, friendly, and quick. He got the job done within minutes . He said it was an easy fix and didnt even charge us anything.

Munica GreenLocal Guide · 18 reviewsTotal number of Google reviews Munica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Second time coming to Teo X Customs, and both experiences have been outstanding! Everyone has been so kind and welcoming, but this visit especially stood out. The customer service was exceptional, and you can truly feel the positive culture the moment you walk in. I’m so glad to have found an honest shop that treats its customers with respect and professionalism. If I ever need services again, I’ll definitely be back. Highly recommend!

  • Price assessment: Reasonable price
  • Services: Service not listed

Teo Customs on Google Maps →

Business details

  • Address: 5255 Hull Street Rd #14, Richmond, VA 23224
  • Phone: (804) 852-2954
  • Service area: Richmond, VA