Pest control service · Downey, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★389 Google reviews · 21 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Terminix in Downey, CA, 4.9 out of 5 based on 389 reviews, with the owner responding to 99% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding services like termite inspections, rodent control, and mosquito spraying. While many highlight the convenience of consistent service providers and reasonable pricing, some low-star reviews cite unresolved ant infestations and unreturned phone calls as recurring issues.
Google rating: 4.9 out of 5 from 389 reviews (98% five-star).
Reviews on this page: 389 Google reviews (313 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 22, 2026.
Service: Termite Control Service serving Downey, California.
Data from Google, last updated October 27, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
TerminixTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 94/100 on this factor. Category median: 91.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 91/100 on this factor. Category median: 89.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
389 Google reviews we collected
4.9of 5
5 stars38198%
4 stars31%
3 stars00%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 313 written reviews
99%praise
Praise53499%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1619%
Reasonable6071%
Overpriced22%
Not sure78%
$110+6% vs typical termite control services
Middle half of what 36 customers paid ($73–$166) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18334%
Quality & results12423%
Speed & response8716%
Communication6612%
Would recommend448%
Honesty & trust265%
Price & value92%
What customers talk about
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s always so friendly and welcoming and is very easy to talk to .”
“Thank you so much, Seena, for your excellent service!”
“The worst customer service ever!”
“What I like most is he’s quick to respond to any questions my wife and I might have .”
“He took the time to explain everything thoroughly and made sure all of our concerns were addressed.”
“Daniel is very experienced & I recommend him to everybody who is in need of pest control of all kinds”
“He’s professional, reliable and i have not had any ant, spiders, rodent issues since we met!”
quixotes8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Alex S from terminex has been our guy and he definitely knows his stuff !!He’s always so friendly and welcoming and is very easy to talk to . What I like most is he’s quick to respond to any questions my wife and I might have . We haven’t had any issues with rodents since he’s come along and he has relieved us of a huge headache . Thanks Alex !
CarolynLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Daniel sprayed my yard for mosquitoes & he is very professional & he explains all your questions to you. Daniel is very polite to talk to. Daniel is very experienced & I recommend him to everybody who is in need of pest control of all kinds
Daniel sprayed for Mostiqueos today & he sprayed so well that it should…
Paid $60–80Reasonable priceMosquito extermination
Iva9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Seena T was very responsive and professional 👏 i had a good 3xoerience with him and h8ghly recommend him
Paid $1–20Not sureTermite extermination
Susan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Alex was flexible when I asked to change the date. He is very polite and helpful. On time and personable.
ROBIN1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Danny is our Terminex inspector. He is absolutely wonderful! He's professional, timely, thorough, and personable! Definitely 5 Stars all the way!
Paid $80–100Reasonable priceHome inspection
DonnaLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Alex has been performing the quarterly pest extermination on our house for several years. He does a fantastic job and is very thorough. I highly recommend him.
Alex S from terminex has been our guy and he definitely knows his stuff !!He’s always so friendly and welcoming and is very easy to talk to . What I like most is he’s quick to respond to any questions my wife and I might have . We haven’t had any issues with rodents since he’s come along and he has relieved us of a huge headache . Thanks Alex !
Daniel is great. Thorough and available to answer questions. 5 Stars – Outstanding Service from Daniel.
I couldn’t be more impressed with the service Daniel provided. He was punctual, professional, and incredibly knowledgeable. He took the time to explain everything thoroughly and made sure all of our concerns were addressed. You can tell he truly cares about his work and his customers. Thanks to Daniel, my home feels protected and pest-free. Highly recommend him and Terminix—Daniel is the best!
Response from the owner · a year ago
We're constantly striving for excellence. Thanks for the positive review!
Carolyn JonesLocal Guide · 16 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Daniel sprayed my yard for mosquitoes & he is very professional & he explains all your questions to you. Daniel is very polite to talk to. Daniel is very experienced & I recommend him to everybody who is in need of pest control of all kinds
Daniel sprayed for Mostiqueos today & he sprayed so well that it should target all mosquitoes in the yard. Daniel is a excellent worker & I would recommend him to everybody
Daniel sprayed my front & back yard for
Mosquitoes. He as very good & I would recommend him to whoever is in need of mosquito spraying, it is very effective.
Price assessment: Reasonable price
Price: $60–80
Services: Mosquito extermination
Response from the owner · a year ago
Carolyn Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix.
Debbie Broadway4 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Darryl is outstanding! He does a good job at my house everytime he comes. He is professional, thorough, and personable
Response from the owner · 2 weeks ago
Hi Mina Iskander, thank you for taking the time to leave a review! We're proud to be your trusted pest control company and are so glad our team delivered top-tier service.
Chuck HartLocal Guide · 62 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Terminex Anaheim # 2475 provides an exceptional representative; Pablo (aka RED). We have been Blessed with Pablo's support for decades now, for our single story family residential home. As a matter of fact, the only reason we have a contract with Terminex is because of Pablo. RED rocks!!
Price assessment: Great price
Services: Termite inspection
Pest type: Termites
Response from the owner · a month ago
We love hearing from satisfied customers like you,Chuck Hart! Thanks for sharing your experience with Terminix.
Karina Molina5 reviewsiTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Me gustó mucho desde la primera llamada, muy amable y profesional. Cuando hicieron la inspección también el Señor que vino me explicó todo, despejó mis dudas. Y ahora que están realizando ya el trabajo me parece muy profesional y responsable está compañia
Response from the owner · a month ago
¡Tu reseña positiva es el mejor cumplido! Gracias por ser client.
REZA MORTEZAIELocal Guide · 18 reviewsiTotal number of Google reviews REZA has written across all businesses on Google Maps, not just this one.
I’ve been working with Terminix for the last few years, and I couldn’t be happier with their service. My Service Advisor, Seena, is extremely approachable, professional, and easy to work with. He always makes the process smooth and is a pleasure to work with.
Thank you so much, Seena, for your excellent service!
Response from the owner · 2 months ago
Thanks for the fantastic feedback, REZA MORTEZAIE! It’s customers like you who make what we do so rewarding at Terminix.
Veronica H6 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
