How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORETerminix
Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 53 rodent control · 4.9★ from 3,297 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for general pest inspection
Clear ✕All 298 Google reviews tagged “General pest inspection” · showing 240
Technician David Bass does a great job with quarterly pest control. However Prices continue to increase every year and should be discounted for a customer like me with 4 service agreements; 22 years as a customer paying out over $35,000 to Terminix for services and being a retired Army veteran. I have asked for…
Good Company ! Joshua went above and beyond.
David was on time, professional and did a great job. I feel secure in his services to protect us from bugs. He always goes above and beyond. Today he made sure a package was secure for me.
Terminix is my service provider for both quarterly pest control and annual termite inspection. My technician is David Bass. I truly think he is one of the best in the business. He catches and treats small things that I had not even noticed - I think that is why I never have any issues! I highly recommend him -…
Excellent service
David goes far beyond in providing great service, educating me & completing every detail. We feel truly fortunate to have his expertise. Thank you
Excellent 👍OUT standing service and great service man
Excellent service. My technician was able to come and service the house very quickly with exactly what I needed. Jonathan Thomas did a great job. He and I had a conversation so that I could Express any concerns that I had. He quickly remedied any issues and did a thorough treatment.
Terminex Josh goes Above what is required, Great friendly professional service of pests. Whether it is inside the house or outside always a pleasure to have this professional service.
Joshua is exceptional. Always communicates early to ask about specific needs/concerns. Professional and courteous delivering an outstanding service every time! Absolutely the best!!
Very responsive technician and excellent service.
I have been using terminex for years and my technician shannon is always courteous and reliable
The overall service is good. The Pricing structure has increased significantly over the years. I may need to reconsider going forward.
Octavia gives the best service for Terminix
David Bass has always been punctual and helpful. He communicates well and keeps me informed of arrival time and results. Really enjoy working with him.
Excellent service
I'm very happy with Terminix about the service they provide in my house, from the beginning I contract this company for a problems with ants inside of my house and basically from the first services they solution my problem. David Bass my tech from the beginning is a very professional, everytime he came to make the…
I highly recommend Terminix based on the great customer service we received. From the first phone call, scheduling was quick and easy, and everyone was friendly and helpful. Our technician, Wesley, was amazing. He was knowledgeable, professional, and very polite throughout the visit. He took the time to answer our…
Always courtious technician, we have no pests!
UPDATE: WILDLIFE EXCLUSION I'm happy that Terminix has packages available for intrusive wild critters. Since we already trust Terminix for pest control we decided to sign up for wildlife exclusion package. Couldn't thank "Chris the trainer" enough for the work done, his professionalism, and thinking outside the box…
David Bass is my technician and he always lets me know when he is coming and if I have any issues during his treatment.
Fair price. Good communication. Good people.
My Technician is Shannon. Very detail and professional. Very grateful for the service.
Wonderful service. Excellent communication. Very prompt and reliable.
Everyone that has serviced my home have all been very professional and courteous. After each visit you get a full report of the service along with pictures emailed to you within a timely manner in addition to a text before they come out and another one immediately after.
Our tech, David Bass is always on top of all our needs. He knows what "bugs" me and always takes care of it. He's familiar with the house, the yard, and our animals. Terminex is lucky to have him...and so are we.
Wesley outstanding job
Stephen Remish is an excelent technician. He explains and answers all my questions. Thanks so much
Technician was able to come at a good time. He informed me of what he did, and answered my questions to my satisfaction. Overall, his service today was definitely 5-star.
Stephen did a great job and keeps us informed.
Jose did s great job today treating for ants. He was friendly, professional and efficient! Thank you, Jose!
Joshua is a great technician. He’s always on time, courteous, respectful, friendly. ,and does a professional job.
Kelsey takes great care with her customers and great pride in her work
Elier has been consistently excellent in the performance of our contracted services with Terminix. He is polite, professional, prompt, and precise. We appreciate all he does for us.
Chris Fromer is an exceptional service technician for Terminix. He communicates very well, he responds promptly to any texts or phonecalls, and he knows what he’s doing and does it thoroughly and quickly. On top of all that, he is one of the most polite & courteous service people I have ever encountered. Kudos to Chris.
So far I have been very impressed with Terminix . Representatives are professional, knowledgable and willing to answer all my questions.
Wesley always does a fantastic job at our house. He is the best & such a nice man! Again today Wesley was here & as always does a great job.
Very prompt and thorough. Our tech was very friendly and answered all my questions!
David was awesome outstanding technician!!! and Don went out of his way to get everything set up to fit my schedule and budget
Awesome job.
Prompt service and friendly demeanor. Joshua always take excellent care of us. He goes above and beyond knowing that I am allergic to Bee/Wasp sting.
I always get the best service from Jose.
Terminix quarterly pest control service is effective, and quarterly pest control techs are courteous and professional. John Mason, our tech today, did a great job and earned a 5/5 review!
Wesley is awesome and very thorough - we always appreciate him taking time to share information and answer our questions
The associate was very friendly and thorough. I appreciated her knowledge and personality. The effectiveness of the product is why I am a returning customer!
My service man Johnathon is amazing. He spends the time to explain what my issue is and best way to resolve it. When I see unwanted guest he books me a fast appointment to return, if necessary.
The technician is professional and flexible as I have pets and a rental property with pets it is very important that they they are a priority. He is patient while I shuffle them to a safe place while he is treating the inside and outside of the property's. He always makes sure that I understand what he has done and…
Was very easy to schedule and David did a very thorough job!
Terminix has always done a great job for us. David Bass is a top notch service technician!
Johnathan was professional and very friendly. Always does a thorough job.
Excellent service and full service pricing. The price was worth all the services Terminex provided.
Exceptional attention to ensure no bugs enter the home
Excellent service and communication! Update: Still with Terminix and still satisfied! Dave has been providing quarterly service for the past few years. He is consistent and professional.
Kevin is the BEST, he communicates very thoroughly and he follows through on what he says if you have any problems, he will make sure he takes care of it or get someone who will take care of it
David Bass is an excellent Tech! He is very detailed when inspecting and treating the home. He always let's us know what he found and also gives great advice to help prevent issues related to insects. Overall, I am happy with the service and the customer service.
Jose from Terminex is great fast And efficient and makes sure everything is good Before He leaves
On time. Have never had a pest problem since having their service. They explain each procedure.
Derek has been a great technician. He makes sure he listens to my concerns and he does what needs to be done. Great service!
Shannon is exceptional; went over & beyond in the pest control services he provided. He was punctual, professional & knowledgeable. We are very grateful & happy for the services rendered.
I don’t remember the young ladies name, but she was very informative very friendly. We look forward to having her serve our home. She did a great job.
Shanon has always done an excellent job. He’s very detailed, professional and goes beyond any expectations.
Jesse is a very wonderful technician. He knows his job and he does well. He’s very compassionate about your needs. Yeah, I would recommend him and Terminex to anybody fact, my son uses you and Jesse is Zyrtec.
I've had great service for 6 years
Overall service of inside and outside of house. Technician(Octavio) that services my house is the best.
Steven was polite, communicated the necessary information and completed the job in a timely fashion
Incredible service and incredible techs. They are hands downt he best in Polk Country
We had Terminix out for our first time and I can’t tell you how much we appreciate the great service we received. So much better than the competition. We look forward to a good working relationship with Terminix for the future.
Very attentive and through and communicated very well. So helpful and nice very flexible
Excellent prompt service by Technician Stephen Remish. He prvides very efficient and through service. He has done this for our house for long time and we never had any problems with pests.
Ryan and Wesley were very thorough. Explained what they were doing, what they found, and what they did to resolve issues. Very pleasant to work with both of them. They are very knowledgeable and has good communication. I would recommend both of them.
Our guy is David. Always professional and personable. We have been with him for 7 years now and would want none else!
The guys are always great and ask if I have any concerns
Fantastic service by our technician Wesley.
Joshua Gwynne services our home. He is so informative and communicated well as to why and where he is treating. After treatment, he sends not only the name of the products he is using, but how long to keep pets away. Joshua has always texted us the day before his visit to see if we need anything done inside so we…
David did a great job with the Services he performed. He shared information with me everything that he did and went over on the paperwork and Florence. I needed to sign and explained them all to me to where I understood them. Thank you, David.
Service was good, David Bass was very knowledgeable!
Always attentive to our requests and needs
I’m always happy to see our Terminix technician, JOSE RODRIGUEZ- BARRETO. He always listens to our concerns and explains exactly what he does and how it will help. No matter how his day is going, he always presents with a smile and assurance that he’s got what we need to keep our home well and pest free. Always good to see you, Jose! Thanks again!
My technician inspected and treated my property for pests. I suppose that all "bugs" other than termites, which (to my understanding) is another "special" inspection...which also carries an insurance policy.
Octavio was our technician. He was friendly and did a thorough job. He notified ahead of time when he was going to be here and he showed up on time.
Terminix did an amazing job! David was professional, friendly, and extremely thorough. His attention to detail and quality of service were outstanding. He explained everything clearly and made sure every area was taken care of. I’m so impressed with the results — highly recommend David and the Terminix team for anyone needing pest control!
Jonathan has been my service tech for sometime now. He always does a great job when comes to severe my home. He pay attention to details and it’s very thorough when doing his inspections. Jonathan came today and went out of his way to place my trash bins in their corresponding place. I know for some it might sound…
My experience with Terminix was great. Robert Walker was a gentleman and very knowledgeable. He answered every question I had . I highly recommend Terminix Emanuel Bautista did an outstanding job. Very courteous and great service. Don Miller was one of most dedicated technicians who went out of his way to take…
It's nice to see that he knows what he's doing, and lets us know. I enjoy seeing him pull up because I know we will be totally taken care of.
You won’t be disappointed with the he service you receive. My Technician Felix is probably is one of the best employees I have ever seen. He’s super polite, nice, knowledgeable, quick and efficient.
David Bass is awesome, we have been using him for a over a year and he definitely goes above and beyond to make sure we are happy with his service. Definitely recommend him as your go to guy
Carlos Fernandez has always been always helpful , respectful & the most humane person to talk to and hes very understandable especially being a bilingual person with a elderly mother much respect and deserve a raise for Carlos Fernandez in my opinion
Shanon is amazing !!!
Great service. Very personable tech. Very conscientious and thorough.Very prompt and efficient. Josh is great.
Shanon is very professional and conscious of his service, always on time and detailed.
Great job
Wesley, our tech, was very thorough with removing wasps nests and spider webs. Because of the extent of spiders present, he sprayed everything extremely well, then returned the following week to repeat the process. Now, we feel better about enjoying our patio and being free of pests.
They have been on time, did their work and I have not had any "bug" problems.
🌿The Technician Joshua was wonderful, he worked with me to accommodate the things I asked for explained what he was doing and the reason for doing it, Terminex Has a staff of friendly, qualified and experienced technicians willing to help you resolve all your pest control needs. TERMINIX is a good quality and value…
The inspector was awesome
Kelsey was amazing! Thank you for your great customer service and explaining the service provided. You have provided me with peace of mind knowing my family will be taken good care of! Thanks a million!!
Jesse Short is a great technician! He works the Plant City area. Jesse always lets me know when he is going to be visiting our house, checks with me while he is here to make sure I have no insects in the house and then let's me know once he is finished and what he found. I cannot ask for better service!!
Very polite
Jonathan was great. Very knowledgeable and thorough. He obviously knows what he’s doing.
Technician was exceptional
My technician Jose Rodriguez Barreto always does a great job,he is always on schedule and very friendly and knowledgeable. I hope Terminix knows how valuable a good employee like Jose is. Thanks again,Jose for always do a great job.I appreciate his professionalism at all times.
Great Service
David does a great job of keeping us informed
My home is thoroughly inspected for insects and serviced. Octavio has been my pest control technician and has always done an excellent job! Terminix strives for excellent customer service and communication is great. They have always made sure that my concerns are addressed and the outcome has always been positive. I…
I've used Terminix for many many many years...no plans to change...anyone who comes to my house is always courteous and friendly.
We have NO bugs or pests around or in our home :)
Customer service is outstanding oh, excellent communication on time and personable. Jessie Short has been an excellent customer service representative thank you for his time and service.
Used their service on a rental. Service Mngr John visited the home and was very professional and thorough.
Exterminator is curtíos and knowledgeable in answering questions. He is also very punctual.
Our Terminix Service Technician is the main reason we stay with Terminix. He is very friendly and helpful anytime we have questions or concerns.
We are pleased with the service.
On Time and always calling before arrival time. Explains work done and cleans up, if needs to. Technician and service were great. Little pricey, but no bugs, most of the time.
used raid to control tiny ants that would show up in my kitchen & bathroom but that was only a temporary fix... since I tried Terminix about 5 years ago haven't seen any ants or any other insects at all! TOP NOTCH!
We have had Terminex for over 10 years. The technicians are always friendly and prompt. They listen to concerns and are very responsive. We recently added Termite Protection and Exclusion due to some neighborhood issues. We live in central Florida so this is always a big concern. Mike H. is always fantastic to deal…
Mr. Jose has always been exceptional and I am appreciative of the service Mr. Jose Barreto provides on behalf of terminix’s best interest. I would dare say I have been with terminix for over 5 years and everything has gone without a hitch. Thank God and thank you Jesus. Always a blessing aaand praise the Lord.
Cordial atención. Muy profesionales
Jose was very professional and very polite.
They are very dependable. 5 stars!
I am very pleased with my Termite inspection that I had today! Joshua, the technician that provided my yearly service, was very professional and paid close attention to detail. He explained everything to me and was a very pleasant. I highly recommend Joshua for all your Termite coverage and questions. You have a…
My service tech Stephen is the BEST! Very personable, professional, on time, and always takes care of my concerns.
Mr. Shannon always assess’ and treats the problem right away and also offers suggestions to keep the problem away. He is always helpful and responsive.
Great job by our technician Jessie Short, always professional and listens to our concerns, we hank you
Jesse has been great. Always lets us know when he is on the way so we can make sure the dogs are inside and do go crazy.
I’ve been a Terminix customer for many years and our technician, Fred Perkins, is the best. Polite, professional, thorough and reliable!
Our pest control tech, Jessie Short is absolutely wonderful. Always 100% communication, and zero issues after he is gone. Highly recommend.
So effective! Quick and always so nice! Aaron C. Was absolutely the best!
I switch to another pest control service after using terminex and instantly regretted it. Switched back as soon as I could.
Great customer service. He explained the process in great detail.
Our technician Jon was outstanding and we appreciate the time he took to answer our questions as we moved to the area from out of state.
Terminix has done an amazing job and it keeps bugs away, it is safe for my animals. I am very pleased.
The service man was very friendly and polite. He was quick and thorough, and in just 3 days I have seen a massive reduction of pests.
Terminix seems willing to keep coming till our pest problem is resolved. Our old pest control could not rid us of our German roaches. Terminix kept coming back till they were gone. It's been three years now without a roach in sight. Hooray!
Our representative has worked with our family for years and knows our home's history and always remembers important details without having to be reminded. Fantastic service.
"Erick the gentleman that came out to perform our annual inspection was extremely patient, knowledgeable and helpful. He offered possible solutions to issues that we had. He was very thorough with inspecting and replacing the bait traps. He helped me learn about services that I was not aware that Terminix provided."
Always great service.
Great service.
Professional and friendly service and the products work
Nice job! We appreciate you!
he was wonderful
Great service. Arrived at the time notify, and the guy was very friendly.
I had thousands of roaches when I moved in. I couldn't get rid of them no matter what I did. Terminex solved the problem quickly and safely for my animals. I highly recommend
Great service and very in depth explanation of what was done.
Our quarterly pest control technician is great!
Very good 👍, no more roaches inside my house.
Top Knotch Company with knowledgeable employees. Price is fair for quality treatment and service you receive. Only regret, not hiring them sooner.
No comment
tech was very knowledgable and and thorough. Prices were competitive and was able to get a same day appointment. Excellent follow through and great customer service.
Termite prevention
Octavio was professional, polite, and prompt. He is very easy to reach and it was a pleasure to work with him!
Very professional. We are in the middle of renovating our home inside and he worked around everything. He also communicated every step as he was performing them.
thumbs up to Jose R.
Technician was very knowledgeable and professional. She was on time, very through and explained everything which helped us understand we did the right thing letting Terminex take care of our roaches immediately!
Satisfied with services
What a great company very informative and the service tech was so amazing 10 out of 10 rating from me and very affordable
Other than their price being too expensive the service is great.
Great,courteous service
Ever since I have had Terminix I have been roach/ bug free. I also use their Mosquito service. I have notice a 99.9% decrease in mosquitos ever since I have hired Terminix. Works Great!
Simply the best!! A little more cost wise. But you have to pay a little more to get the best and most effective pest control!!
Teechnician was fast and courteous.
They had to come back to spray multiple times because the bugs never died. They also did not want to spray in the areas where I told them there was a lot of activity. One technician said they should only spray outside the hose, and another said they should spray inside. This place needs to offer consistent training.
Had inspection for termites, they came the next day and treated. I don’t know yet if the termites are gone or controlled, but we will see. Ver6 nice people and very professional and prompt.
The technician was great, very polite, professional, on time, and let me know when he was coming. Plus I think he took care of the problem.
We love Terminex. Out technician is always professional, but his true colors really showed during our last inspection and treatment. We’ve suffered a loss in our family. He showed his compassion by not only sharing his condolences with us, but he even brought up my trash can so I would have one less thing to…
They treat a lot of bugs and rodents. I use pest control preemptively so I'm not sure how quickly they work, but I do know they keep the pests away. But the technician that came to our house was polite, punctual, through and knew what he was doing and talking about. He was also able to get a wasp nest on a very high…
Very professional
Felix is great! He's so friendly, nice, and helpful. When we first moved into our house in FL, we had tons of spiders, which Felix informed us we're mostly black widows. Us having a curious little dog, this definitely was concerning. But after the first treatment, and quarterly subsequent treatments, we rarely see…
Our technician, Thomas, was amazing! I only wish there was a way to request him for future calls. He was just so polite and careful of all our property and where the animals stayed. He explained everything very thoroughly and was extremely professional. Although it's only been a couple days I haven't seen a single…
Brandon is the best! Very caring and thorough.
I have been using Terminex for years. They have taken care of all of my issues and with the maintenance plan, we have not had any more problems with termites, carpenter ants or roaches.
Its ok.
Mr Octavio did an excellent jobAm happy with Terminix thank you
Our tech was great and very thorough. He is professional and very nice
Very satisfied with the level of service, the technician Jacob Castro was very polite and professional, he addressed all my issues around the house.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 297 | $53–$116 |
| Cockroach extermination | 248 | $91–$246 |
| Ant extermination | 239 | $86–$167 |
| Spider extermination | 217 | $81–$144 |
| Hornet & wasp extermination | 201 | $81–$186 |
| Home inspection | 184 | $56–$156 |
| Bug & insect extermination | 179 | $63–$128 |
| Termite inspection | 175 | $58–$255 |
