Pest control service · Lakeland, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★3,297 Google reviews · 23 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$101typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Terminix 4.9 out of 5 based on 3,297 reviews, with the owner responding to 92% of them. Customers frequently praise technicians for punctuality, clear communication, and thorough pest control services, including termite inspections and quarterly treatments. However, recurring low-star complaints highlight significant issues with appointment no-shows, billing transparency, and unresponsive customer service when resolving service failures.
Google rating: 4.9 out of 5 from 3,297 reviews (95% five-star).
Reviews on this page: 3,297 Google reviews (2,179 with written comments, 6 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
TerminixRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix: 90/100 on this factor. Category median: 98.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 98/100 on this factor. Category median: 98.A
98
Bar = this company · dark tick = category median.
Star ratings
3,297 Google reviews we collected
4.9of 5
5 stars3,11895%
4 stars722%
3 stars231%
2 stars50%
1 star792%
Praise vs complaints
Phrases our text analysis found in 2,179 written reviews
98%praise
Praise3,01098%
Complaints772%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price7123%
Reasonable19964%
Overpriced237%
Not sure196%
$101-9% vs typical rodent control
Middle half of what 201 customers paid ($63–$179) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,04134%
Quality & results88129%
Speed & response40913%
Communication38112%
Would recommend2348%
Honesty & trust712%
Price & value702%
What customers talk about
We read 2,179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dan Garcia was amazing, respectful, and knowledgeable about termites and pest control.”
“This situation feels unfair, unprofessional, and possibly unethical.”
“Joshua our technician communicates great ever time he comes, we have 3 dogs so it’s nice to get a heads up and he does a great service on our home.”
“Absolutely horrible experience when you really need services.”
“Prompt, courteous, professional, and very effective.”
“She never showed up and when she did come it was pass the time she told me I do not want her back.”
“The technician was respectful of our home and answered all our questions.”
“No communication whatsoever between Terminix and their contractors.”
“I highly recommend everyone to talk to Dan the man home inspector”
“…back fred said we would meet in person to go over everything and now will not return my calls after multiple voicemails not sure.…”
“Jonathan Delmas is the guy we trust to come out and help keep the house protected.”
“Shady practices, don't tell the customer they are signing a year contract.”
“Terminix service is suitable and affordable solution to protect a home with pesticide treatments.”
“…called the gentleman didn’t explain the packages correctly, I’ve been overcharged, they won’t give me my money back, and are now saying because their…”
People customers mention
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praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
Patria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★
Dan Garcia was amazing, respectful, and knowledgeable about termites and pest control. I highly recommend everyone to talk to Dan the man home inspector
Paid $80–100Great priceHome inspection
Conn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
Joshua our technician communicates great ever time he comes, we have 3 dogs so it’s nice to get a heads up and he does a great service on our home. We’ve had 3 treatments now and I am very pleased with the decrease bug activity. Living on a lake allows a lot of bugs and it’s nice to see less.
Paid $60–80Great priceBug & insect extermination
RoyalLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★
Technician David Bass does a great job with quarterly pest control. However Prices continue to increase every year and should be discounted for a customer like me with 4 service agreements; 22 years as a customer paying out over $35,000 to Terminix for services and being a retired Army veteran. I have asked for…
Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Marlo13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
David was on time, professional and did a great job. I feel secure in his services to protect us from bugs. He always goes above and beyond. Today he made sure a package was secure for me.
Paid $80–100Great priceHome inspectionGeneral pest inspection
Jane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Terminix is my service provider for both quarterly pest control and annual termite inspection. My technician is David Bass. I truly think he is one of the best in the business. He catches and treats small things that I had not even noticed - I think that is why I never have any issues! I highly recommend him -…
Paid $160–180Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
Ana12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
My husband and I are very pleased and happy with the service that Chris did today. He's very professional, respectful and knowledgeable. He's an exceptional, excellent technician!! Thank you Chris!!
We paid them $1475, termite prevention. What we thought we were signing was a receipt for the payment for the service. Well it wasn't. It was for them to take $113.00 a month, for doing absolutely nothing. We called them to find out what the $113.00 a month was for. If we had known, we would of never signed a contract for that amount of money a month. Their technician, Robert Walker never said a thing, just sign here on his ipad. Never saw a contract, didn't even know one existed. Shady practices, don't tell the customer they are signing a year contract. If you have to hide things from customers and lie, you should be shut down permanently. Lie, lie and lie to customers. Stay clear from that company.
In response to the owner: These kind of tactics to get customers, is the kind for comsumer affairs, Florida Attorney General's Office (Consumer Protection Division) since not a thing was said about signing a contract. And your technician knew it.
Hello Pj Noneyourbusiness, thank you for bringing this to our attention. Providing reliable, high-quality service is always our goal at Terminix, and we are sorry to learn that your experience was not a positive one. We want to ensure our team reviews your concerns thoroughly. Please contact us at [email protected] with your full-service address or customer number, phone number, and a copy of your review or a detailed description of your service concern.
Patria Texidor1 reviewiTotal number of Google reviews Patria has written across all businesses on Google Maps, not just this one.
Dan Garcia was amazing, respectful, and knowledgeable about termites and pest control. I highly recommend everyone to talk to Dan the man home inspector
Price assessment: Great price
Price: $80–100
Services: Home inspection
Pest type: Other
Response from the owner · 2 years ago
Patria Texidor, thank you so much for your high rating!
Conn Oleary4 reviewsiTotal number of Google reviews Conn has written across all businesses on Google Maps, not just this one.
Joshua our technician communicates great ever time he comes, we have 3 dogs so it’s nice to get a heads up and he does a great service on our home. We’ve had 3 treatments now and I am very pleased with the decrease bug activity. Living on a lake allows a lot of bugs and it’s nice to see less.
Price assessment: Great price
Price: $60–80
Services: Bug & insect extermination
Pest type: Cockroaches, Spiders, Other
Response from the owner · 5 hours ago
Your positive review is the best compliment! Thank you for being a customer.
Nor Ortiz5 reviewsiTotal number of Google reviews Nor has written across all businesses on Google Maps, not just this one.
Technician David Bass does a great job with quarterly pest control. However Prices continue to increase every year and should be discounted for a customer like me with 4 service agreements; 22 years as a customer paying out over $35,000 to Terminix for services and being a retired Army veteran. I have asked for this bundling consideration in past reviews without any action being taken by Terminix. Otherwise no complaints.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Termite inspection, General pest inspection
Response from the owner · 5 years ago
Thank you for taking the time to rate us, Royal Brown! Our customers and their satisfaction are Terminix’s top priorities, and we appreciate that you have found it to be beneficial. Give us a call at 1-800-TERMINIX if you need anything.
John ChaneyLocal Guide · 252 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Services: Bed bug extermination, Cockroach extermination, General pest inspection, Spider extermination, Termite inspection, Termite extermination
Response from the owner · 6 years ago
Brenda, thank you for the 5-star review! We are so glad you are happy with your experience with us! We're here to help with any of your pest control needs.
MeLocal Guide · 33 reviewsiTotal number of Google reviews Me has written across all businesses on Google Maps, not just this one.
Top-notch service from Terminix! Prompt, courteous, professional, and very effective. The technician was respectful of our home and answered all our questions. 5-star service all the way!"
Pest type: Mosquitoes, Other
Response from the owner · 6 days ago
Your review makes a difference! Thank you for being a valuedTerminix customer!
Marlo Gory13 reviewsiTotal number of Google reviews Marlo has written across all businesses on Google Maps, not just this one.
David was on time, professional and did a great job. I feel secure in his services to protect us from bugs. He always goes above and beyond. Today he made sure a package was secure for me.
Price assessment: Great price
Price: $80–100
Services: Home inspection, General pest inspection
Pest type: Ants
Response from the owner · Edited 3 months ago
Marlo Gory, we are glad we could help!
Jane Bailey3 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Terminix is my service provider for both quarterly pest control and annual termite inspection. My technician is David Bass. I truly think he is one of the best in the business. He catches and treats small things that I had not even noticed - I think that is why I never have any issues! I highly recommend him - polite, courteous, knowledgeable and extremely conscientious!!
Price assessment: Reasonable price
Price: $160–180
Services: Hornet & wasp extermination, General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · a year ago
Hello Jane Bailey, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
