How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORETerminix
Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 53 rodent control · 4.9★ from 3,297 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for hornet & wasp extermination
Clear ✕All 202 Google reviews tagged “Hornet & wasp extermination” · showing 80
Technician David Bass does a great job with quarterly pest control. However Prices continue to increase every year and should be discounted for a customer like me with 4 service agreements; 22 years as a customer paying out over $35,000 to Terminix for services and being a retired Army veteran. I have asked for…
Terminix is my service provider for both quarterly pest control and annual termite inspection. My technician is David Bass. I truly think he is one of the best in the business. He catches and treats small things that I had not even noticed - I think that is why I never have any issues! I highly recommend him -…
Always a pleasure to have termini take care of my property. Highly recommend
Shanon is very through and informative, when he comes he always provides exceptional service!
Johnathan went above and beyond. Getting rid of my wasps nests and answering my questions. Thank you!
David goes far beyond in providing great service, educating me & completing every detail. We feel truly fortunate to have his expertise. Thank you
The technician informed me what services he performed.
Excellent 👍OUT standing service and great service man
Jonathan Delmas did an excellent job addressing all my concerns.
Excellent service. My technician was able to come and service the house very quickly with exactly what I needed. Jonathan Thomas did a great job. He and I had a conversation so that I could Express any concerns that I had. He quickly remedied any issues and did a thorough treatment.
Terminix service is suitable and affordable solution to protect a home with pesticide treatments.
I highly recommend Terminix based on the great customer service we received. From the first phone call, scheduling was quick and easy, and everyone was friendly and helpful. Our technician, Wesley, was amazing. He was knowledgeable, professional, and very polite throughout the visit. He took the time to answer our…
Always courtious technician, we have no pests!
My tech is excellent he always does an excellent job and I am getting mosquito treatment as well. This is Florida. But my quarter billing is over $100 and on my budget a bit tough.
UPDATE: WILDLIFE EXCLUSION I'm happy that Terminix has packages available for intrusive wild critters. Since we already trust Terminix for pest control we decided to sign up for wildlife exclusion package. Couldn't thank "Chris the trainer" enough for the work done, his professionalism, and thinking outside the box…
My Technician is Shannon. Very detail and professional. Very grateful for the service.
Wonderful service. Excellent communication. Very prompt and reliable.
Wesley outstanding job
As always Mr LaCerda does a good job and is a very respectful and nice
Chris Fromer is an exceptional service technician for Terminix. He communicates very well, he responds promptly to any texts or phonecalls, and he knows what he’s doing and does it thoroughly and quickly. On top of all that, he is one of the most polite & courteous service people I have ever encountered. Kudos to Chris.
Prompt service and friendly demeanor. Joshua always take excellent care of us. He goes above and beyond knowing that I am allergic to Bee/Wasp sting.
I always get the best service from Jose.
They are Great for an even better price
Wesley is awesome and very thorough - we always appreciate him taking time to share information and answer our questions
I had a great experience with Terminix! David Bass was my technician, and he was both knowledgeable and incredibly kind throughout the entire visit. He took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable with the treatment plan. It’s not often you come across…
I wasn't home but he's always looking out for my good. He always does a good job about taking picture of what I need to know about around my home. I'm grateful for your business.
The technician is professional and flexible as I have pets and a rental property with pets it is very important that they they are a priority. He is patient while I shuffle them to a safe place while he is treating the inside and outside of the property's. He always makes sure that I understand what he has done and…
Terminix has always done a great job for us. David Bass is a top notch service technician!
Excellent service and full service pricing. The price was worth all the services Terminex provided.
David does an awesome job and makes sure to address all concerns. The price keeps going up and it's starting to not be worth the value anymore so I might switch to another company
David Bass is an excellent Tech! He is very detailed when inspecting and treating the home. He always let's us know what he found and also gives great advice to help prevent issues related to insects. Overall, I am happy with the service and the customer service.
David B does a great job in providing pest control service for my household.
On time. Have never had a pest problem since having their service. They explain each procedure.
Dave was great, as usual. He is clean and professional, but takes the time to answer my questions.
Joshua was great and on time and Communication was great
Our Terminix rep, David Bass, does a great job and is such a pleasure to work with. He's always ready to take care of any insect problems and answer our questions.
Professional, courteous, knowledgeable and responsive.
Terminix has been doing the job for us for more than 20 years. Our servicer-- Jesse --is very conscientious, thorough, and respectful.
My technician is Mr. Lacerda
Overall service of inside and outside of house. Technician(Octavio) that services my house is the best.
Incredible service and incredible techs. They are hands downt he best in Polk Country
Very attentive and through and communicated very well. So helpful and nice very flexible
Ryan and Wesley were very thorough. Explained what they were doing, what they found, and what they did to resolve issues. Very pleasant to work with both of them. They are very knowledgeable and has good communication. I would recommend both of them.
Good service and professional service
Joshua Gwynne services our home. He is so informative and communicated well as to why and where he is treating. After treatment, he sends not only the name of the products he is using, but how long to keep pets away. Joshua has always texted us the day before his visit to see if we need anything done inside so we…
Octavio was our technician. He was friendly and did a thorough job. He notified ahead of time when he was going to be here and he showed up on time.
Shannon excelente
It's nice to see that he knows what he's doing, and lets us know. I enjoy seeing him pull up because I know we will be totally taken care of.
Shanon is amazing !!!
Very professional service and actitud toward clients. He really represents the company, he's compromised with his work.
Great service. Very personable tech. Very conscientious and thorough.Very prompt and efficient. Josh is great.
Wesley is always my go to terminix man. He is very professional. Always takes into consideration my exotic birds and my German shepherds dogs. Always reassures me if I have any trouble to give him a call. Which I've never had to do that. Great service.
I guess he just sprayed the outside but that can't be for sure .I didn't see him this time or even know until I seen the bill an the gate was not fixed right that's how I know someone was even here!
Very professional.
Terminex is a great company and anything that they could do to help. They make sure that they get the job done and their technician on the field. His name is Felix. He does a fantastic job. He will always call before going to the location to make sure that someone’s there and when he gets done, he’ll call back and let you know that the job was done
Wesley, our tech, was very thorough with removing wasps nests and spider webs. Because of the extent of spiders present, he sprayed everything extremely well, then returned the following week to repeat the process. Now, we feel better about enjoying our patio and being free of pests.
Wesley is always very professional and thorough.
Very courteous and well trained technician who did a good Job. Thank you Terminix and Derrick.
They have been on time, did their work and I have not had any "bug" problems.
Derek is very thorough and has great communication with me as to what I need. Gives me time to put my dog's up before he gets here. Tells me what he found and what needs to be done if anything.
Great service
Chris did an amazing job with the whole process. Made sure to come back and make sure everything was all good!
Our tech Wesley is very friendly, knowledgeable and helpful. I also like knowing if there are any issues in between treatments all I need to do is call and he returns free of charge.
Kelsey Matthews does an exceptional job with Terminix. Kelsey returned today for another pest control treatment, and again was very professional and helpful in performing her tasks. Terminix is fortunate to have Kelsey as an employee.
Kelsey is so professional,does great job every time, ALWAYS comes to door to ask if I'm having any pest problems on inside,very friendly & positive,been great since day one,her treatments absolutely rid all pests in my house, never had pests come back,very happy with Kelsey😊
Contracted to clean cobwebs, however, they refused to clean them over our pool. I guess they are afraid of water. They said someone fell in so they stopped doing it. That didn’t change the price though.
My technician Jose Rodriguez Barreto always does a great job,he is always on schedule and very friendly and knowledgeable. I hope Terminix knows how valuable a good employee like Jose is. Thanks again,Jose for always do a great job.I appreciate his professionalism at all times.
My home is thoroughly inspected for insects and serviced. Octavio has been my pest control technician and has always done an excellent job! Terminix strives for excellent customer service and communication is great. They have always made sure that my concerns are addressed and the outcome has always been positive. I…
I've used Terminix for many many many years...no plans to change...anyone who comes to my house is always courteous and friendly.
Reliable and professional service with respectful technicians and clear reports Elier Serrano was communicating with me before during and after visit of my home Thank you
Customer service is outstanding oh, excellent communication on time and personable. Jessie Short has been an excellent customer service representative thank you for his time and service.
Great service. They come every three months and I have no critters in my home. The worker is almost always the same person and is super friendly and does a great job. 👏
Tech has great attitude, always responsive and on time! Jessie in Plant City is my technician, great person to work with!
Our Terminix Service Technician is the main reason we stay with Terminix. He is very friendly and helpful anytime we have questions or concerns.
Octavio always does a great job and is very pleasant.
Fred Perkins is a great technician. He's always friendly and respectful. Does a great job too, I rarely see pests in my house.
David is the best .really appreciate him
Fred is amazing. A wonderful communicator and does fantastic service. My house is always protected.
We have had Terminex for over 10 years. The technicians are always friendly and prompt. They listen to concerns and are very responsive. We recently added Termite Protection and Exclusion due to some neighborhood issues. We live in central Florida so this is always a big concern. Mike H. is always fantastic to deal…
Very respectful very helpful very informative on their knowledge of termites if I ever sell my house I will have that bond to pass on to the next buyer Josh and Michelle were very thorough. Checking my bait station.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 297 | $53–$116 |
| Cockroach extermination | 248 | $91–$246 |
| Ant extermination | 239 | $86–$167 |
| Spider extermination | 217 | $81–$144 |
| Hornet & wasp extermination | 201 | $81–$186 |
| Home inspection | 184 | $56–$156 |
| Bug & insect extermination | 179 | $63–$128 |
| Termite inspection | 175 | $58–$255 |
