How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%90+12.7Replies to reviews 7%98+6.9Craft & service penalty90−1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORETerminix
Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 53 rodent control · 4.9★ from 3,297 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for spider extermination
Clear ✕All 218 Google reviews tagged “Spider extermination” · showing 80
Good Company ! Joshua went above and beyond.
Every time Joshua comes for a service he is very nice, respectful, he explains to me the process easily and very patient with my 5 frenchies 🐾 Thank you Joshua Gwynne!!
Shanon is very through and informative, when he comes he always provides exceptional service!
David goes far beyond in providing great service, educating me & completing every detail. We feel truly fortunate to have his expertise. Thank you
Jonathan Delmas did an excellent job addressing all my concerns.
Excellent service. My technician was able to come and service the house very quickly with exactly what I needed. Jonathan Thomas did a great job. He and I had a conversation so that I could Express any concerns that I had. He quickly remedied any issues and did a thorough treatment.
Joshua is exceptional. Always communicates early to ask about specific needs/concerns. Professional and courteous delivering an outstanding service every time! Absolutely the best!!
Excellent service
Love that David has an established rapport with our family throughout a couple of years and does a thorough job, thanks David!
We had a different pest control company before Terminix. So glad we changed to Terminix. Our technician, Wesley, is friendly and does an outstanding job.
UPDATE: WILDLIFE EXCLUSION I'm happy that Terminix has packages available for intrusive wild critters. Since we already trust Terminix for pest control we decided to sign up for wildlife exclusion package. Couldn't thank "Chris the trainer" enough for the work done, his professionalism, and thinking outside the box…
My Technician is Shannon. Very detail and professional. Very grateful for the service.
Wonderful service. Excellent communication. Very prompt and reliable.
Everyone that has serviced my home have all been very professional and courteous. After each visit you get a full report of the service along with pictures emailed to you within a timely manner in addition to a text before they come out and another one immediately after.
Wesley outstanding job
A great job done, as usual.
Jose did s great job today treating for ants. He was friendly, professional and efficient! Thank you, Jose!
Joshua is a great technician. He’s always on time, courteous, respectful, friendly. ,and does a professional job.
Our tech Shanon was awesome. Very informative and friendly. We’ve been using terminex for a long time and couldn’t be happier with their service.
I’ve been using Terminix for several years, and the level of service continues to stand out every single time. Lazario and Ben helped me choose and purchase the Thermacell system, and that was absolutely the right call. Lazario has been incredibly responsive and helpful beyond the sale — always available to answer…
Prompt service and friendly demeanor. Joshua always take excellent care of us. He goes above and beyond knowing that I am allergic to Bee/Wasp sting.
Terminix has always done a great job for us. David Bass is a top notch service technician!
Excellent service and full service pricing. The price was worth all the services Terminex provided.
David does an awesome job and makes sure to address all concerns. The price keeps going up and it's starting to not be worth the value anymore so I might switch to another company
David Bass is an excellent Tech! He is very detailed when inspecting and treating the home. He always let's us know what he found and also gives great advice to help prevent issues related to insects. Overall, I am happy with the service and the customer service.
David always goes over an above!
Cucarachas
Our Terminix rep, David Bass, does a great job and is such a pleasure to work with. He's always ready to take care of any insect problems and answer our questions.
I don’t remember the young ladies name, but she was very informative very friendly. We look forward to having her serve our home. She did a great job.
I've had great service for 6 years
Incredible service and incredible techs. They are hands downt he best in Polk Country
Very attentive and through and communicated very well. So helpful and nice very flexible
Octavio was our technician. He was friendly and did a thorough job. He notified ahead of time when he was going to be here and he showed up on time.
Terminix did an amazing job! David was professional, friendly, and extremely thorough. His attention to detail and quality of service were outstanding. He explained everything clearly and made sure every area was taken care of. I’m so impressed with the results — highly recommend David and the Terminix team for anyone needing pest control!
It's nice to see that he knows what he's doing, and lets us know. I enjoy seeing him pull up because I know we will be totally taken care of.
David Bass is awesome, we have been using him for a over a year and he definitely goes above and beyond to make sure we are happy with his service. Definitely recommend him as your go to guy
Carlos Fernandez has always been always helpful , respectful & the most humane person to talk to and hes very understandable especially being a bilingual person with a elderly mother much respect and deserve a raise for Carlos Fernandez in my opinion
Shanon is amazing !!!
Great service. Very personable tech. Very conscientious and thorough.Very prompt and efficient. Josh is great.
Wesley is always my go to terminix man. He is very professional. Always takes into consideration my exotic birds and my German shepherds dogs. Always reassures me if I have any trouble to give him a call. Which I've never had to do that. Great service.
Great job
Wesley, our tech, was very thorough with removing wasps nests and spider webs. Because of the extent of spiders present, he sprayed everything extremely well, then returned the following week to repeat the process. Now, we feel better about enjoying our patio and being free of pests.
Professional, always have had very great service and David is great at what he does.
They have been on time, did their work and I have not had any "bug" problems.
Great service
Jonathan was great. Very knowledgeable and thorough. He obviously knows what he’s doing.
Our tech Wesley is very friendly, knowledgeable and helpful. I also like knowing if there are any issues in between treatments all I need to do is call and he returns free of charge.
Contracted to clean cobwebs, however, they refused to clean them over our pool. I guess they are afraid of water. They said someone fell in so they stopped doing it. That didn’t change the price though.
I have been using Terminix for many years. Their prices are good and the service is excellent
My home is thoroughly inspected for insects and serviced. Octavio has been my pest control technician and has always done an excellent job! Terminix strives for excellent customer service and communication is great. They have always made sure that my concerns are addressed and the outcome has always been positive. I…
I've used Terminix for many many many years...no plans to change...anyone who comes to my house is always courteous and friendly.
We have NO bugs or pests around or in our home :)
Wonderful job by the David Bass with Terminix! Always with such attention. Thank you!
Used their service on a rental. Service Mngr John visited the home and was very professional and thorough.
Great service. They come every three months and I have no critters in my home. The worker is almost always the same person and is super friendly and does a great job. 👏
Exterminator is curtíos and knowledgeable in answering questions. He is also very punctual.
Our Terminix Service Technician is the main reason we stay with Terminix. He is very friendly and helpful anytime we have questions or concerns.
Fred Perkins is a great technician. He's always friendly and respectful. Does a great job too, I rarely see pests in my house.
Technician is outstanding.
Fred is amazing. A wonderful communicator and does fantastic service. My house is always protected.
I’m in Davenport and Johnathan is always on time and keeps an open line of communication. I haven't seen any ants since the start of his service. He is always clean and super friendly. Would recommend 100%.
David Bass is my technician and he is absolutely amazing. He listens to my concerns and takes care of my pests. Thanks David!
Fred Perkins is a very nice guy and shows concern of any problems you have at your property .
We have had Terminex for over 10 years. The technicians are always friendly and prompt. They listen to concerns and are very responsive. We recently added Termite Protection and Exclusion due to some neighborhood issues. We live in central Florida so this is always a big concern. Mike H. is always fantastic to deal…
Fred Perkins is the best tech we have ever had. So professional, kind and efficient. Our experience with Terminix through Fred has been 💯
Cordial atención. Muy profesionales
Good quality service. My Plant city technician, Jessie Short, was very professional and courteous. He’s been a great help keeping bugs away from the family.
Shanon was very cordial and went about doing his job in a professional manner. Hope to see him again.
Jesse has been great. Always lets us know when he is on the way so we can make sure the dogs are inside and do go crazy.
I switch to another pest control service after using terminex and instantly regretted it. Switched back as soon as I could.
Great customer service. He explained the process in great detail.
Excellent service received from this Vendor! Very professional interaction with Customer Service representatives and service technician. Very pleased with the quick response to my pest control need.
The service man was very friendly and polite. He was quick and thorough, and in just 3 days I have seen a massive reduction of pests.
John the manager is a stand up guy and Felix did an awesome job!
Terminix seems willing to keep coming till our pest problem is resolved. Our old pest control could not rid us of our German roaches. Terminix kept coming back till they were gone. It's been three years now without a roach in sight. Hooray!
Great tech awesome service !
Always great service.
Our technician Wesley is very professional and courteous. He does a great job. .
Very good 👍, no more roaches inside my house.
Our technician Fred Perkins arrived on time. He listened to our pest control issues and followed through. He was prompt and friendly.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 297 | $53–$116 |
| Cockroach extermination | 248 | $91–$246 |
| Ant extermination | 239 | $86–$167 |
| Spider extermination | 217 | $81–$144 |
| Hornet & wasp extermination | 201 | $81–$186 |
| Home inspection | 184 | $56–$156 |
| Bug & insect extermination | 179 | $63–$128 |
| Termite inspection | 175 | $58–$255 |
