Pest control service · San Bruno, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%50+12.1Value 14%62+8.8Replies to reviews 7%100+7.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★99 Google reviews · 21 photos
89%five-star reviews
4.66★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$125typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise technicians for their thoroughness, punctuality, and clear communication during quarterly pest control and wildlife exclusion services. However, low-star reviews highlight recurring issues with missed appointments, lack of follow-up, and incomplete work on specific treatments like tenting or rodent barriers.
Google rating: 4.7 out of 5 from 99 reviews (89% five-star).
Reviews on this page: 99 Google reviews (72 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Termite Control Service serving San Bruno, California.
Data from Google, last updated October 25, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
TerminixTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 66/100 on this factor. Category median: 91.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 50/100 on this factor. Category median: 89.C
50
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 62/100 on this factor. Category median: 100.B
62
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.7of 5
5 stars8889%
4 stars22%
3 stars11%
2 stars22%
1 star66%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
91%praise
Praise8691%
Complaints99%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price915%
Reasonable4066%
Overpriced47%
Not sure813%
$125+21% vs typical termite control services
Middle half of what 35 customers paid ($66–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3032%
Quality & results2627%
Speed & response1516%
Communication88%
Would recommend77%
Price & value55%
Honesty & trust44%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Edwin (Terminix employee) is professional and provides a 5-star service too.”
“Completely unprofessional.”
“Ratu Bevu provides excellent service and goes above and beyond during the scheduled pest control services.”
“performed the work, but multiple openings were left unsecured, raccoons continued accessing my home, and newly installed vents were damaged.”
“He was thorough, quick, and efficient and covered the whole house.”
“On May 22, 2026, at 10:00 AM, manager Allen was scheduled to visit my property but was a complete no-call, no-show.”
“Ratu is very good about communicating and working with me to schedule the quarterly service.”
“I truly appreciate the excellent service and would highly recommend it to others!”
“Terminix is the worst company that I regretted so much to use it but never again!”
“Well worth every penny!”
“Terminix has been consistent and reliable in providing great home protection for pests and rodents.”
People customers mention
Ratu7 reviews
Bevu5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
DanishLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ratu Bevu provides excellent service and goes above and beyond during the scheduled pest control services.
Only reason I’m a loyal customer is due to him.
Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Sally3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Definite five star service. Great technician, Ratu. Advance notice of date and time range of visit. Asks about any problems in advance.
Leaves report of visit and says to text him if problems arise before next visit.
Paid $40–60Reasonable priceGeneral pest inspection
Billy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ratu Bevu is our regular Technician… he is wonderful & a true professional.. we added a second residential Service simply because of the job he does. He is a major reader why we have maintained Terminix over the last 10 years… well done.
Paid $120–140Reasonable priceRodent extermination
Kenneth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent service from Ratu at Terminix. Very courteous and helpful. Stayed as long as required and addressed every issue.
Paid $60–80Reasonable priceAnt extermination
Sylvia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Latu from Terminix was outstanding and professional. He listened to my concerns regarding the ants and took care of the issue with the ants.
Thank you🙏👌😊
Paid $60–80Great priceAnt extermination
Stanley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Edwin provides exceptional and professional services. His support is thorough and completed as outlined.
He was also punctual and he sent notification of his arrival time.
Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Ratu Bevu provides excellent service and goes above and beyond during the scheduled pest control services.
Only reason I’m a loyal customer is due to him.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Hornet & wasp extermination, Termite inspection, Termite extermination, Spider extermination
Pest type: Ants, Termites, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 days ago
Thanks for taking the time to leave us a positive review,Danish Shaikh! We’re happy to know you enjoyed your experience with Terminix.
S here1 reviewiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
We highly recommend Terminix! Special shout-out to Ratu, who is truly the best technician. He is professional, thorough, and reliable. He goes above and beyond to ensure everything is done right and provides outstanding service every time. Ratu is a true asset to Terminix, and we couldn’t be happier with his work!
Services: Ant extermination
Response from the owner · a week ago
Thank you for your support,S here! We’re proud to serve customers throughout Terminix in Burlingame.
Peter Rodriguez9 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Ratu always does an amazing job servicing our home. We really appreciate how thorough he is and how he takes the time to keep us informed. He’s always so detailed and does a great job every time. We always request Ratu because we know we can count on him on providing excellent service.
Services: Spider extermination, Ant extermination
Pest type: Ants
Response from the owner · a month ago
Thank you for the 5-star review, S S! We’re proud to provide reliable pest control service at Terminix in Burlingame.
Charlene Reyes2 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
⭐ 1 Star — Extremely Disappointing Experience with Terminix
Around May 14, 2026, I signed a $2,550 wildlife exclusion contract with Terminix after an inspection by Jeremiah. Technician James Flores Jr. performed the work, but multiple openings were left unsecured, raccoons continued accessing my home, and newly installed vents were damaged. Despite these issues, Terminix marked the job as completed.
On May 22, 2026, at 10:00 AM, manager Allen was scheduled to visit my property but was a complete no-call, no-show. Communication was terrible, technicians arrived without proper notice or equipment, and traps were removed without my knowledge.
When I requested a refund, Allen told me he had nothing to do with refunds. Yet, the very next day, he called questioning why I disputed the charge with my bank. How can you claim refunds aren't your responsibility but suddenly become involved when a customer disputes a charge?
After a few weeks of frustration, Terminix eventually returned to correct the work at no additional charge. However, that does not excuse the poor workmanship, missed appointments, and lack of accountability. My bank ultimately returned the disputed $2,550 to Terminix, and I am still requesting a reasonable $1,200 partial refund.
More recently, Allen called me again without leaving a voicemail or explaining the purpose of his call. Given my previous experience and the unresolved dispute, I found this contact inappropriate and concerning. I have no idea why he was contacting me. I Blocked most of his Number. B
Paying $2,550 should not mean chasing a company to complete the job correctly. Extremely disappointing customer service and management. I would not recommend Terminix.
Response from the owner · a week ago
Hi Kai Amos, thank you for taking the time to share your feedback. We aim to deliver top-tier service on every visit, so hearing that your experience fell short is disappointing. We’d appreciate the opportunity to look into your account and discuss this further. Please reach out to us directly at [email protected] at your convenience.
Josie Territo6 reviewsiTotal number of Google reviews Josie has written across all businesses on Google Maps, not just this one.
Ratu was exceptional! He was thorough, quick, and efficient and covered the whole house. He needed little follow-up or explanation and was a pleasure to work with.
Response from the owner · 2 weeks ago
We're thrilled you had a great experience! Thanks for being a customer!
Debby B3 reviewsiTotal number of Google reviews Debby has written across all businesses on Google Maps, not just this one.
Ratu, arrived promptly and began his quarterly treatment. He was very knowledgeable and thorough. I had an exceptional experience with the service he provided. Ratu is truly professional, friendly, attentive, and went above and beyond to make sure everything was taken care of. The level of care and attention to detail was outstanding. I truly appreciate the excellent service and would highly recommend it to others!
Response from the owner · 3 weeks ago
We appreciate your wonderful review,Debby B! Thanks for letting Terminix help keep your home protected.
Michael Sanders7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
