Is Terminix any good?
Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.
Accountability — better than 99% of peers
Momentum — better than 83% of peers
Reliability — 31th percentile
Value — 19th percentile
Satisfaction — 9th percentile
Price $$$: 2% above typical
Terminix for bug & insect extermination
Clear ✕99 customers reviewed a bug & insect extermination job here and rated it 4.93★. Most paid $100–120 (category typical: $58–$153). For this job it ranks #27 of 38 cockroach control we track.
All 99 Google reviews tagged “Bug & insect extermination”
The service from James is always professional, on time, informative and pleasant! He is one of the reasons I stay with Terminix because he is consistent each and every time! Very thankful that he is my technician and my home is taken care of each and every time he stops by! And he is great with pets which is very reassuring!
James is the best from Terminex! I have a membership with them. Every time he comes he’s so polite and great at his job. I know I can trust him to take care of any pests around my home.
James is awesome as ever he’s been my constant insect sprayer and has gotten to know the whole fam- even pets. He is super fast, nice, and informative. Terminix is great over all!
Again on July 24th on my general pest perimeter, Mr. Justin was excellent. He was efficient and professional and I felt comfortable with his assessment and action taken with my home.
Tech was very knowledgeable experienced and helpful at explaining all aspects of the services he was providing
Super nice guy. Was very quick and efficient with great communication.
Lance Entsminger was very helpful in explaining the process to me and helping me decide the best course of action!
This service is great. They take their time, very professional and about their work. Thanks so very much James
Marshall is the best. He’s taken very good care of us. Thankyou Marshall!!!!
Marshall is very knowledgeable and customer service oriented. You can tell he takes pride in his work. He answers any questions or concerns you may have. I highly recommend this company because of him.
We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.
Great job and James is very conscientious.
I've been with terminix over 10 years and I found a true honest person named Freddie. He has came in and done the complete work on what's supposed to be done . I highly recommend him and I'll give him 3 thumbs up. I recommend him some type of reward. I want him my permanent pest tech ! . Thank you so much Elva Adams
Dave Calwell is an excellent bug man. He is kind, light hearted and a pleasure to speak with. He does an excellent job at spraying inside and out. I would be happy to have him permanently, I hope he keeps my rout!
Always a wonderful experience. All technicians that have responded are courteous, professional and patient. For over 3 years, Terminx has handled our pest needs with no fuss.Issues, questions all answered in a timely manner with any of techs. Hayden, a service technician without a doubt, gives white glove service!…
Terminix sprayed for pests. Dave is the best, and does a great job. He explains exactly what he is doing and what chemicals are needed.
Marshall is so friendly. He introduced himself with a big smile and took care of all my concerns and answered all my questions. He was very helpful and went above and beyond to make sure I was satisfied before he left. I hope Marshall will continue to be our regular technician (fingers crossed) because he is…
My Terminix technician Dave Colwell was great!! Always a pleasant experience. It was really good seeing him today. It had been a while. He was on time and very thorough and knowledgeable. Services Much appreciated 🙏🏽
Service has been efficient and dependable.
Timothy was great servicing our house - he was knowledgeable and answered any questions we had and patiently worked through the interior and exterior of the home without disturbing the rescue pups! Definitely recommend!
I love seeing a familiar face instead of a stranger each time. He is swift about doing his job, yet he also engage in friendly conversations. Thank you Justen😃
Dave is always on point! Good with my doggo and always professional and personable. Thank you sir!
James does a great job with our pest control service!
Timothy Is knowledgeable and personable
Danny continues to provide excellent services to our home. I would like to keep him permanently assigned for this area.
Terminix Norfolk Office 22 or 2002 Folami is an outstanding Service Tech! On time, polite, professional, service done completely. None better. Thanks Folami !!
saw a baby roach two days ago, brushed it of. Got a big water bug today
Danny provides outstanding pest service. His positive attitude is welcome.
Danny Bartoli was our technician on 11/21. He was super friendly, very professional and answered all of our concerns. He called to see if he could come early and was right on time as he stated. He was very respectful while inside and outside. Very very happy with his services.
Trey came to the house and performed all tasks and services we were expecting. He was very professional and explained the treatments both inside and out to us before he began his work.
Millard Grant is wonderful! No matter what time of day he is always so kind and professional. Super happy to have him service our home. We couldn’t ask for a better representative.
Danny completed a very thorough inspection and pest treatment. He was very efficient and completed the job in a very timely manner. He was on time and kept us posted on his arrival.
Danny B. did a great job taking care of our pest needs. He was quick and to the point with his work. He made it a point to address our concerns and was very courteous about any questions. Definitely look forward to continued pest service from Danny and Terminix.
Great service, disappointed requested technician was not sent, again.
Called today to change the service we’ve had for the past three years. Needed more treatment of the yard as the pests this spring seem to be more plentiful!! John was very very helpful with answering all my questions in terms I could understand. I appreciate the time he took today to assist me. We’ve been with…
Danny came to do our quarterly maintenance. He listened to my concerns and was respectful of our home.
Marshall, my Terminex technician was amazing! He explained in detail every step of the way on what he was doing and kept me informed. He was very knowledgeable and polite and made me feel very comfortable. I would recommend Terminex to everyone! I’m a happy customer and thanks to Marshall, I will remain loyal to Terminex!
I highly recommend Terminix Norfolk for your pest control needs. They have provided me with highly component services to my complete satisfaction over the past 36 years. Justin Kemph, my current pest control service technician, provides me with professional and high quality customer service.
Danny is a great tech. Always on time and very conscientious with his work.
Our regular technician is knowledgeable, thorough, punctual and very personable! We appreciate the level of professionalism and work that they provide and will remain loyal customers.
Tim was friendly and respectful.
Always a great experience and service!
Danny is awesome! Quick service and very friendly! 🙂
Justin did an outstanding job servicing my interior and exterior. He was very polite and professional. He was very thorough and ensured thar every area was treated sufficiently.
James was great! I have a large dog and he was awesome with her. He was very accommodating and took care of treating my property quickly and thoroughly. Thank you James.
I had the pleasure of having Marshall Barrett to come and provide excellent service inside and outside of my Home I have never had anyone come into my home and service our home like he did in all the years I been a customer with Terminix Thank you Mr. Barrett for all you did to make me feel Happy with the service. Mr & Mrs.Russell
Very efficient and on time
Scott is my technician. He is always courteous and respectful of my time. Thank you Scott for making it easy for me to do business with Terminix. I hope they're paying you more than your worth.
Marques was our technician today and I was so impressed with his kindness and customer service. We love this company and always come back for routine care because you guys hire quality people on top of providing prompt and excellent service. THANK YOU!!!
Prompt response to my request for help. Same day service provided with thorough inspection. Very pleased with both representatives.
Thanks much to Marshall Barrett for great service! He was extremely helpful, and he went above and beyond to address our concerns.
James Toman does a great job and is very efficient and thorough! I appreciate him taking care of my home and keeping all the bugs away!
Had Scotty come out ,he is so knowledgeable and patient with his service, always explains what he's doing and when finished what he has done.would definitely recommend the service
Keith was great. He took pictures of underneath my house to show me the issues that were happening. Instead of just telling me what the issues were. I really appreciate that. He gave me a detailed explanation of what was needed. Elijah came out on November 9th 2024 for my quarterly service. Elijah was…
Justin is my new rep and did an outstanding job
Dave was the best Rep I’ve had
Tech, Joey, is absolutely amazing. Does the job and handles any concerns. Very good with customers. Don't want anyone else!
Excellent service and great follow up
From the lady who took my call to schedule (and reschedule) to the rep, Jonathan Church, my experience was very professional, friendly, and I have nothing to complain about. If you’re looking for pest control, look no further! This company knows how to take care of their customers. Jonathan crawled under my house…
Ray was my tech for today he was very professional. Took time to make sure he listens to my concerns. He was also teaching a new tech and didn’t let that affect his performance. I am very pleased with his services. He did an outstanding good.
Client for 7 years. Just wanted to sing praises for Tom today--he was great! Experienced and efficient. Great customer service! He went above and beyond to make sure he got everything addressed.
We just bought a new house and upon move in, we quickly realized the house was full of roaches. We had the pleasure of having James Cross come out to set traps and spray all over. He was knowledgeable, friendly, & made sure we knew he was always available whenever we need him. He definitely gave us peace of mind…
Scotty, is very attentive, he takes the time to make sure you are not experiencing any issuse before he starts the treatment. This allows him to address issuses and keep the bugs away. Kim
James Cross sprayed our yard and inside the house. He was very professional, knowledgeable, and thorough.
Tommy Soskin arrived in a timely manner and met all expectations of service. Very polite and professional.
James Toman at Terminix has been servicing our home for almost 5 years now. He’s very personable and does a great job. Always on time but calls if the schedule changes. We will continue to use and recommend Terminix as long as they service the area!
I decided to leave a review because I've been having issue after issue, and Terminix is readily to assist me when in need. Prior to Teminix, an independent small business came out and treated my home for termites. Months later, I still had termites, so I called a few local companies. Terminix had a better and more…
James Toman , very professional, fast and knowledgeable. A delight to have his assistance.
We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…
James Toman is a complete professional and so kind! Comes by at appointment times on time, is polite, and if I need something like saw a couple water bugs in the bathroom or wherever is quick to come spray it and is kind to ignore the mess my house is! Haha so grateful for his help in keeping my house pest free and comfortable for my dogs and my family.
James and Baran came today for our routine maintenance and roach extermination, and I gotta say both gentlemen went above and beyond to not only provide a superior extermination service, but also in the customer service department. They’re thoroughness without question was majorly appreciated, and the knowledge…
James Toman is always on time, friendly and always right on with his services. !!
Victor was very thorough! He made sure to not miss any spots. Always on time and quick to schedule resprays when necessary. Highly recommended for all your pest control needs.
Tommy is a good technician and very polite
Tommy is one of the best service people to work at this house. Is always professional when he comes and answers all questions.
Scotty has been extremely helpful, attentive, and is always on time ever since we started using Terminix.
Scotty is an amazing tech. We have had terminex for a long time. He is always professional, listens to any concerns, and is willing to go above and beyond! Thank you, Scotty, for keeping us bug and critter free and definitely happy!
Tommy is awesome!
My house had a really bad ant infestation. We didn’t know what to do. Terminix came out and were very knowledgeable. The ants were gone from our house within 2 weeks tops and haven’t been back.
Contractor is very diligent, on time and professional.
They responded same day for an inspection and then quickly scheduled the extermination. Haven't seen anything since. Very good company to go with!!!
Sep 2022 Update. Under Walters consummate leadership, this Company continues to provide efficient pest service since my posting here in 2006. Had some recent issues with water bugs that weren't resolved by regular spraying, so Mike was called in. A detailed professional, he closely inspected, then hit areas using…
Well done work.
Jason arrived on-time to my home in Chesapeake and performed an extremely thorough job during his appointment; thank you!
John was amazing! He answered any questions we had and made sure to keep our pets and 6mth old in mind when spraying. He was very thorough and made sure to take care of our problem areas before leaving.
David was prompt, professional, and courteous. Was responsive. To questions. Very Knowledgeable.
They were great and so professional when they came out and when the bugs started getting bad with the good weather they came right back out! Definitely would go with them again!
James Toman was super polite and professional and worked thoroughly and quickly. He gave us all the information we needed to know our dogs would be safe with the products and answered all our questions! Wonderful service!
James Toman Very nice, makes sure you understand everything that is being done Great conversationalist 😅
James Toman was very thorough and professional. He patiently addressed all my concerns and was eager to help.
Jordan has sprayed the last 2 times and he is professional, friendly and always on time. Does an awesome job. I had no bugs. Just keep up the good work Jordan. Thank you
The manager told me he would come this past Monday to check our attic since the exterminator said he saw rat droppings in our attic. The manager never showed up and didn't bother to call or anything. My family and I waited around for an hour past the time he said he would show up. It was very rude and inconsiderate.…
The technical was extremely knowledgeable,courteous and patient. He spent additional time explaining the process and answering all my questions. I've been with Terminex over 20 years and would recommend them to anyone needing their services.
Excellent service, Christopher R., our tech, is excellent at his job.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Terminix
Is Terminix good?
Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Terminix charge?
Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.
What do customers hire Terminix for?
Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 77%).
