Is Terminix any good?
Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.
Accountability — better than 99% of peers
Momentum — better than 83% of peers
Reliability — 31th percentile
Value — 19th percentile
Satisfaction — 9th percentile
Price $$$: 2% above typical
Terminix for cockroach extermination
Clear ✕135 customers reviewed a cockroach extermination job here and rated it 4.78★. Most paid $100–120 (category typical: $66–$246). For this job it ranks #32 of 34 cockroach control we track.
All 135 Google reviews tagged “Cockroach extermination” · showing 100
James was very pleasent and knowledgeable. Did a great job, gave me his card if I need him to come back for any reason.
The service from James is always professional, on time, informative and pleasant! He is one of the reasons I stay with Terminix because he is consistent each and every time! Very thankful that he is my technician and my home is taken care of each and every time he stops by! And he is great with pets which is very reassuring!
This guy is so awesome and friendly my dogs love him as much as I do! They know they will get an extra treat when he comes. I am truly seeing the improvement in the bugs so I know he is doing his job and I trust him to walk thru my home while I work from home no questions asked. Thanks for treating my problem
Lance was awesome very informative He made me feel comfortable. He answered all my questions. He was great.
James Toman
knowledgeable, polite, punctual, and listened to our concerns.
This service is great. They take their time, very professional and about their work. Thanks so very much James
Tim, was great! He talked with me about my concerns and came up with a solution! He did a great job explaining everything!
The Terminex Rep. Marquis is always efficient, friendly & through; I am requesting that Marquis become the only representative to service my address going forward. 😊 Thank you Sherrill A. Harrison
Marshall is the best. He’s taken very good care of us. Thankyou Marshall!!!!
Marquis is a great representation of your company. I find him to be professional, curious, polite and knowledgeable of his craft.
Very knowledgeable and very nice and personable. I would like to request him to be assigned to my home for now on. Made me feel comfortable
The terminex employee was very polite. They were here on time and serviced both the inside and outside of our home in no time. We were very pleased with the professionalism and the prompt service.
Great job and James is very conscientious.
I've been with terminix over 10 years and I found a true honest person named Freddie. He has came in and done the complete work on what's supposed to be done . I highly recommend him and I'll give him 3 thumbs up. I recommend him some type of reward. I want him my permanent pest tech ! . Thank you so much Elva Adams
Justin called me shortly before arrival to let me know he was on his way. I appreciated that. I mentioned to him how my regular Tech just spritz sprays and not like previous techs that would spray entire baseboards. He explained to me thoroughly the correct process. Justin was very thorough.
Timothy was great servicing our house - he was knowledgeable and answered any questions we had and patiently worked through the interior and exterior of the home without disturbing the rescue pups! Definitely recommend!
James did a great job doing a preventative spray. He also did a great job getting down webs outside of the house. One of the best!
We called Terminix in the morning for a German roach problem. The inspector, Lance, arrived an hour later and set us up with a service to take care of it! He was knowledgeable and respectful! I really appreciate them acting so fast on this problem, those roaches are nasty.
Danny continues to provide excellent services to our home. I would like to keep him permanently assigned for this area.
Terminix employee, Millard Grant came to my home on 01/15/2926. He was very professional, courteous and answer all my questions. He deserves a 10+. He exterminated thoroughly and advised me when he was done. He was very considerate of the animal next door. Great Job!!!
Dave was very friendly and informative
saw a baby roach two days ago, brushed it of. Got a big water bug today
Danny does a great job explaining things about the services, making sure all of our bait traps are filled and keeps the house sprayed well enough to last in between visits. Terminex makes sure we get the service we need during the hours that work for us.
Trey Cole is my pest Tech and he is awesome, always does a great job.
Received excellent service from our Terminix expert, Danny Bartoli.
Danny Bartoli was our technician on 11/21. He was super friendly, very professional and answered all of our concerns. He called to see if he could come early and was right on time as he stated. He was very respectful while inside and outside. Very very happy with his services.
Danny Bartoli does a comprehensive and thorough pest treatment inside and out. I can recommend Danny without hesitation and add that he is a pleasure to have in your home. I appreciate the service and I feel heard concerning any unwanted pest needs.
Professional and genuinely concerned with getting the job done right
Millard Grant was very professional and knew what he was talking about and made sure that I had the understanding& knowledge of what I was dealing with In my five bedroom home definitely recommend him. We’ll be calling him back for my next treatments!
The Terminix representative Millard Grant just left my residence. First of all, they couldn't have sent a better representative to satisfy my needs and concerns at 8:30 in the morning. Millard showed up all smiles, professional and very detailed and informative about the process he was performing in my home. I am…
My technician Marshall Barrett was great. He arrived 20 minutes early and was very professional. He was able to answer and questions that had. He was proficient in every way. I would recommend Terminix to my friends and family.
Great service, disappointed requested technician was not sent, again.
Called today to change the service we’ve had for the past three years. Needed more treatment of the yard as the pests this spring seem to be more plentiful!! John was very very helpful with answering all my questions in terms I could understand. I appreciate the time he took today to assist me. We’ve been with…
Marshall, my Terminex technician was amazing! He explained in detail every step of the way on what he was doing and kept me informed. He was very knowledgeable and polite and made me feel very comfortable. I would recommend Terminex to everyone! I’m a happy customer and thanks to Marshall, I will remain loyal to Terminex!
Trey Cole was amazing. He was prompt attentive, and helped control all issues I had. Would only request his services
We use Terminix for all of my client’s properties around Norfolk & Virginia Beach. I met with Lance at our newest property— he’s great! Super friendly, punctual, responsive, and knowledgeable! I actually just reached out again today to set up more services! Lance will continue to be my go-to guy as we expand our portfolio. Thanks Lance!!
Always a great experience and service!
I’ve been having an EXCELLENT experience so far. I was lucky enough to get Lance and Millard to come out to treat my home same-day/overnight. I am upmost grateful to the guys and their amazing customer service, they definitely need a raise and more acknowledgment for their work. I’ll be sure to update my experience…
I had the pleasure of having Marshall Barrett to come and provide excellent service inside and outside of my Home I have never had anyone come into my home and service our home like he did in all the years I been a customer with Terminix Thank you Mr. Barrett for all you did to make me feel Happy with the service. Mr & Mrs.Russell
I have been using Terminex’s services for the past two years, and Scott Kitell has been my technician. He has always been prompt, courteous, and very knowledgeable about keeping my home and yard pest and rodent free! He has a great demeanor and you can tell he prides himself on customer service.
He was here on time and his team took care of our crawlspace issue. Everyone did a excellent job. Thank You.
Justin Kemph is our Terminix technican and we are very pleased with the service he provides. He is always punctual and professional. He communicates well about the service and has an extensive knowledge about what he does. We would recommend anyone to Terminix and if they’re lucky, they just might get Justin as their technician.
Dave was the best Rep I’ve had
My technician James Toman always arrives exactly on time the date of service is available any time we need follow up service! His is highly skilled at his job and remains calm and understanding during some of the not so fun rodant issues !!! Best tech in the 23455
From the lady who took my call to schedule (and reschedule) to the rep, Jonathan Church, my experience was very professional, friendly, and I have nothing to complain about. If you’re looking for pest control, look no further! This company knows how to take care of their customers. Jonathan crawled under my house…
Terminix is wonderful. They really are responsive and their service is exceptional. I would refer them to Anyone!!!
Ray was my tech for today he was very professional. Took time to make sure he listens to my concerns. He was also teaching a new tech and didn’t let that affect his performance. I am very pleased with his services. He did an outstanding good.
James Cross is the best tech out there. Request him for your quarterly maintenance if you want the best. As for inspectors we loved Apollo. He’s wonderful too!
We just bought a new house and upon move in, we quickly realized the house was full of roaches. We had the pleasure of having James Cross come out to set traps and spray all over. He was knowledgeable, friendly, & made sure we knew he was always available whenever we need him. He definitely gave us peace of mind…
James Toman at Terminix has been servicing our home for almost 5 years now. He’s very personable and does a great job. Always on time but calls if the schedule changes. We will continue to use and recommend Terminix as long as they service the area!
We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…
James and Baran came today for our routine maintenance and roach extermination, and I gotta say both gentlemen went above and beyond to not only provide a superior extermination service, but also in the customer service department. They’re thoroughness without question was majorly appreciated, and the knowledge…
Victor was awesome! He showed up on time and was extremely nice and polite! All my services were taken care of in a timely manner!
Our Technician was great. He arrived exactly when they said they would. Scotty was professional, very informative and listened to my concern. Took the time to take care of an extra area that was needed. Thanks for the great service and dependability.
Scotty has been extremely helpful, attentive, and is always on time ever since we started using Terminix.
We had the pleasure to meet Scotty he is a great exterminator and goes above and beyond. I would highly recommend him to anyone I come in contact with.
James Toman and Victor
Joey and the other gentlemen who came out were on time, efficient, and professional. After paying the bill up front the initial extermination appointment was a no-show. Ashley at customer service could have cared less. "They said they called and left a message." No call, no record of a call, and no message.…
James Toman and Victor were very professional, and quick to get to work. Very helpful and gave some tips for prevention.
Well done work.
So far so good. Stopped rodent entry to attic, repaired woo damaged by squirrels chewing their way into the attic..
James Toman was super polite and professional and worked thoroughly and quickly. He gave us all the information we needed to know our dogs would be safe with the products and answered all our questions! Wonderful service!
James Toman Very nice, makes sure you understand everything that is being done Great conversationalist 😅
James Toman
Jordan has sprayed the last 2 times and he is professional, friendly and always on time. Does an awesome job. I had no bugs. Just keep up the good work Jordan. Thank you
We have used Terminix for years. They are professional and knowledgeable. They call and give you the time they will arrive, and they are always punctual. They always announce their arrival and tell you what they will be doing. Before leaving, they always tell what they found, or what they didn't. James is one of the…
The manager told me he would come this past Monday to check our attic since the exterminator said he saw rat droppings in our attic. The manager never showed up and didn't bother to call or anything. My family and I waited around for an hour past the time he said he would show up. It was very rude and inconsiderate.…
Had some rodent under the house. Called Terminix and they came out that day. Did and excellent job catching and removing rodent and had them change my crawl space insulation also because they found a big rat living its it. Excellent job.
Joey was great, very personable, friendly and did a great job.
Been with Terminix for years. Recently moved to a new house and carried over our plan from the old house to the new house (cheaper than starting a new policy). Our new technician Dave Caldwell is even better than our last technician. Dave always has a great disposition and is gracious with his time and knowledge.…
I wish to provide my highest appreciation and gratitude to Terminix Pest Control service personnel's Keith and Jordan!! The respective gentleman came by my home on the appointment date of 17FEBUARY. It was such a rewarding experience how professional and detailed oriented they were while servicing my home!! Their…
Keith S was very professional and I was very happy with his customer service skills as well as my home treatment.
James Toman
Today was Day 1 in our new Terminix Pest Control contract. We got to meet our technician, Keith Sacco, and he was a pleasure to work with. He arrived on time and was professional, took the time to discuss our concerns, and made us feel like we were in good hands. We are looking forward to working with Keith again.
James Toman great service. Very knowledgeable and very attentive to the needs of the customer.
Josh was awesome. He was professional, yet compassionate to help me get my house treated before the winter. I'm thankful he was my representative and glad to be apart of the Terminix family. Update January 2022. Since becoming a customer my customer service has been horrible. I paid thousands of dollars to have my…
Keith was very professional, he did an outstanding job , I was very pleased with his services. I now would only like Keith to handle my services
James Toman great professional explainedole process how it works arrived on time with a phone call to let me know he was on his way.. Great job on the visit.
Dave has always been congenial yet professional in his site visits
Tecnician Keith provided outstanding service! Very respectful and knowledgeable. He gave feedback on all of my concerns and maintained professionalism, thanks for coming by!
Thank you for the wonderful and professional work. Keith S has been polite, professional, knowledgeable, and friendly. I look forward to this service every month. Thank you Terminix!
I have been with Terminix for 2 years and Keith Sacco has been great. He is always on time, and gives best advice in keeping home insect free. I appreciate the service great.
Keith did a great job in treating our new home. He was punctual, knowledgeable, & outgoing. We are satisfied with our choice in choosing Terminix & also Keith for taking care of us!
Keith during his visit was a very professional and knowledgeable technician. Went through each step with homeowner about the product and process of the treatments. Would recommend terminex because of reliable technicians like Keith.
This is the second time I used Terminix and I'm still impressed.
We have been blown away by the customer service. Danny is wonderful and responds so quickly. He takes the time to break down your service so you know exactly what they are doing. The scheduling is easy and quick. Very impressed by everyone we’ve dealt with so far.
From the initial meeting with the rep to the technician who treated the inside and outside of the house, the service was professional, efficient and timely.
Dave, is great. Very responsive if we see a bug.
First time with this company and beyond happy with the customer service. Extremely professional, very helpful and nice working man, highly recommend. He was super informative on the issues he solved and I feel so much better can’t wait for their next visit to have my new home bug free! Shout out to James for the superb work!
The professional that arrived to our home for treatment assessed and attacked the main issue, which was German cockroaches, explained how to prevent any further infestation, advised home treatment, and has arrived on time for every call in for treatments with a smile and pleasant demeanor. It went from infestation…
James Toman was excellent. He sprayed so much chemical I felt bad for the little creatures. Kill them all. He was very informative on the chemicals being used and explained everything very well. I look forward to seeing him again next month.
Trey Gabial is a great technician and is always on time. He goes the extra steps to ensure that my home and grounds are well treated and under control .Thanks Trey at Terminex!
James Toman has serviced our home for over a year. Always prompt and professional, will always respond to your messages if need to change your schedule.
James Toman came to our house early after calling ahead to make sure that worked with our schedule, and was quick and concise when it came to his work. Definitely recommend
James Toman did an excellent job. He was quick, efficient, friendly and asked multiple times if there was anything else that I needed. He put my mind at ease and I appreciate that.
Pest control service is what was performed by the Terminix rep. Did his usual thorough job as far as I could tell. Pleasant attitude, as always.
James Toman was at my work spraying and I spoke to him about my house. He was on the spot. Got my information, met me at my house within 2 hours and job is done! He was professional, very knowledgeable and even brings dog treats! He was awesome and saved my weekend!! Thank you James! You are a true HERO!! Much appreciated!! 10 star service!!!!
James Toman is a perfect representation of where professionalism and personable meet. He is always on time very friendly and extremely knowledgeable. He never hesitates at the end of his visit to let us know to give him a call if we need any additional assistance and during his visit he always engages in friendly…
Mr. Benjamin was professional and courteous. Went above and beyond!!! Thank you
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Terminix
Is Terminix good?
Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Terminix charge?
Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.
What do customers hire Terminix for?
Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 77%).
