Is Terminix any good?
Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.
Accountability — better than 99% of peers
Momentum — better than 83% of peers
Reliability — 31th percentile
Value — 19th percentile
Satisfaction — 9th percentile
Price $$$: 2% above typical
Terminix for home inspection
Clear ✕182 customers reviewed a home inspection job here and rated it 4.93★. Most paid $200+ (category typical: $86–$173). For this job it ranks #14 of 33 cockroach control we track.
All 182 Google reviews tagged “Home inspection” · showing 60
Sam newsome is a great inspector very professional i am recommending that he does all of my inspections going forward
Ashley was very patient and polite, she answered all of my questions and she treated my whole house in and out side, I was pleased 😀
From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!
The technician that can to my house Liam Wallace, was professional and courteous. Eager to help me solve my problems.
I’m glad to have a dedicated tech, James in my case, that takes care of any house insects or rodent concern. He is a very professional and attention to detail tech. I had termite baits installed as well as the crawl space encapsulation with a dehumidifier. Everything has been working like it should.
James is so responsive! He has always shown up early to every appointment. He addressed every concern I have in under 30 minutes. 10/10 would use him as my exterminator again. Thank you!
My tech james was very informative , knowledgeable and friendly. He explained everything . He was on time and courteous.
Every couple of months the same fella has been coming for about a year, and my wife and I have really enjoyed working with him. He's been very helpful - knowledgeable and informative while reviewing and discussing issues inside our house and outside. Today involved spiders and gnats, in the past it was mice and…
James is awesome as ever he’s been my constant insect sprayer and has gotten to know the whole fam- even pets. He is super fast, nice, and informative. Terminix is great over all!
Sam was amazing and thoroughly investigated all areas to determine extent of rodent issue.
Levin was knowledgeable, meticulous and professional. Great service!
Sam was very friendly and knowledgeable.
Lance and Levin were very professional, and super informative about my situation 10 out 10 I recommend.
Mark is Super nice! Really great guy who is super friendly and took the time to answer all my questions!! Highly recommend
Sam and Lamar were great! Super informative, explained everything in detail, and answered all my questions.
Sam was our technician and he did an excellent job. We were very pleased.
Lance was very professional, informative, and was able to answer all the questions I had! Would recommend him to anyone!!!
Lance and his trainee were amazing ! very helpful and informative, explained what was going on well, and even helped out with another problem i didn’t know we had. didn’t pressure any of the plans, although we went with one!!
Sam was professional, fast, and provided great service!
Sam was very professional and kind. He respected my home and time, as well as answered all of my questions and concerns.
Sam did a great job
Sam Newsome serviced my home today. He was thorough in his evaluation carefully explaining his findings. Additionally, he was personable. He represented Terminix well.
We had an inspection with Sam from Terminex. Sam did a very thorough job. Sam is extremely pleasant and respectful with the utmost care for our home. We recommend him highly.
Lance and his partner today were fantastic. They were friendly, professional and went above and beyond my expectations. They informed me of everything they found, explained fees and even showed up early for the appointment. 10/10 would recommend
Sam Newsome was very pleasant and respectful. He answered all my questions and expressed his concerns about his findings without making it seem overwhelming.
Brandon was professional, on time and very helpful. Signed up today. Looking forward to working with Terminix.
Lance was excellent rep.
Sam knowledge expertise
Lance came out within 30 minutes of calling to do a free inspection and provided treatment plan. He throughly inspected the home and laid out all options.
Sam was awesome. He took the time to inspect both my attic and crawlspace, informed me of what he saw and also went around the outside of my house to make sure everything looks good.
The tech was GREAT!!! Justin Silva was efficient, knowledgeable and gave the best customer service.
Lance did a good inspection!!! He appreciate him.
Very Informative
Sam the inspector was pleasant and did a thorough job inspecting the attic and outside.
Sam was awesome. Did interior and exterior inspection, answered all my questions and was very personable. Would highly recommend Sam as a technician.
Thanks!! Sam was very thorough & explained things well!!
Lance came out same day and was super helpful and had the best customer service I’ve ever seen! Thank you!
Lance is the best. Prompt and friendly. Very appreciative
Brandon is the best. He was professional, informative and proactive!!!!
Sam was very nice to interface with, he was efficient in his work, and approached the tasks needing to be completed in a good order.
Brandon Tyler was my representative and he was very kind, patient and knowledgeable! I suggest you request him if you need service.
Lance was great! Polite and professional.
Sam was very informative and helpful. I would recommend him to anyone in need of pest control services!
Tech was very knowledgeable experienced and helpful at explaining all aspects of the services he was providing
Great customer service! Sam shuts and locks up the gates behind himself, took care of my yard. Couldn’t be happier!
I'm so glad I made the switch to Terminix. Mark arrived on time, asked questions regarding my concerns, and within minutes he helped me with a plan that would work best for my home. Thank you, Terminix Norfolk for your kind and professional staff.
This my first time going through with Terminix and having a home inspection with Tyler was very helpful and beneficial how to move forward.
Lance did a fantastic job!
Courteous, polite, informative, and very pleasant. Answered my questions.
Tim, was great! He talked with me about my concerns and came up with a solution! He did a great job explaining everything!
The Terminex Rep. Marquis is always efficient, friendly & through; I am requesting that Marquis become the only representative to service my address going forward. 😊 Thank you Sherrill A. Harrison
They did a great job installing and now maintaining our new barrier under our home. We have had zero pest problems thanks them. Thank you Terminex!
Folami was fantastic. So thorough and professional.
We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.
I had an outstanding tech who sprayed all around the house for bugs and checked my bait traps. He was very polite and thorough. I want to use him again. I used the form that the Tech gave me to leave a review and there is no place to leave a review! I told him when he came back yesterday for a rodent issue.
Hayden was very thorough, quick and helpful.
hayden was such a pleasure to work with, he did a good inspection and set us up with a treatment plan and prevention. 5 stars
Lisa, the office manager at the Norfolk location, has helped me many times over several years. She is always pleasant, efficient, and very knowledgeable. She fixes the problem, and ensures that we have the best service possible. Tim is our current technician, and is also very friendly, conscientious, and thorough.…
Hayden provided outstanding service from start to finish. As a Terminix agent, he conducted a very thorough, top-to-bottom inspection of our home, paying close attention to every detail and not rushing through any part of the process. He took the time to clearly explain what he was seeing, what issues were present,…
Always a wonderful experience. All technicians that have responded are courteous, professional and patient. For over 3 years, Terminx has handled our pest needs with no fuss.Issues, questions all answered in a timely manner with any of techs. Hayden, a service technician without a doubt, gives white glove service!…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Terminix
Is Terminix good?
Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Terminix charge?
Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.
What do customers hire Terminix for?
Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 77%).