Is Terminix any good?
Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.
Accountability — better than 99% of peers
Momentum — better than 83% of peers
Reliability — 31th percentile
Value — 19th percentile
Satisfaction — 9th percentile
Price $$$: 2% above typical
Terminix for home inspection
Clear ✕182 customers reviewed a home inspection job here and rated it 4.93★. Most paid $200+ (category typical: $86–$173). For this job it ranks #14 of 33 cockroach control we track.
All 182 Google reviews tagged “Home inspection” · showing 100
Sam newsome is a great inspector very professional i am recommending that he does all of my inspections going forward
Ashley was very patient and polite, she answered all of my questions and she treated my whole house in and out side, I was pleased 😀
From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!
The technician that can to my house Liam Wallace, was professional and courteous. Eager to help me solve my problems.
I’m glad to have a dedicated tech, James in my case, that takes care of any house insects or rodent concern. He is a very professional and attention to detail tech. I had termite baits installed as well as the crawl space encapsulation with a dehumidifier. Everything has been working like it should.
James is so responsive! He has always shown up early to every appointment. He addressed every concern I have in under 30 minutes. 10/10 would use him as my exterminator again. Thank you!
My tech james was very informative , knowledgeable and friendly. He explained everything . He was on time and courteous.
Every couple of months the same fella has been coming for about a year, and my wife and I have really enjoyed working with him. He's been very helpful - knowledgeable and informative while reviewing and discussing issues inside our house and outside. Today involved spiders and gnats, in the past it was mice and…
James is awesome as ever he’s been my constant insect sprayer and has gotten to know the whole fam- even pets. He is super fast, nice, and informative. Terminix is great over all!
Sam was amazing and thoroughly investigated all areas to determine extent of rodent issue.
Levin was knowledgeable, meticulous and professional. Great service!
Sam was very friendly and knowledgeable.
Lance and Levin were very professional, and super informative about my situation 10 out 10 I recommend.
Mark is Super nice! Really great guy who is super friendly and took the time to answer all my questions!! Highly recommend
Sam and Lamar were great! Super informative, explained everything in detail, and answered all my questions.
Sam was our technician and he did an excellent job. We were very pleased.
Lance was very professional, informative, and was able to answer all the questions I had! Would recommend him to anyone!!!
Lance and his trainee were amazing ! very helpful and informative, explained what was going on well, and even helped out with another problem i didn’t know we had. didn’t pressure any of the plans, although we went with one!!
Sam was professional, fast, and provided great service!
Sam was very professional and kind. He respected my home and time, as well as answered all of my questions and concerns.
Sam did a great job
Sam Newsome serviced my home today. He was thorough in his evaluation carefully explaining his findings. Additionally, he was personable. He represented Terminix well.
We had an inspection with Sam from Terminex. Sam did a very thorough job. Sam is extremely pleasant and respectful with the utmost care for our home. We recommend him highly.
Lance and his partner today were fantastic. They were friendly, professional and went above and beyond my expectations. They informed me of everything they found, explained fees and even showed up early for the appointment. 10/10 would recommend
Sam Newsome was very pleasant and respectful. He answered all my questions and expressed his concerns about his findings without making it seem overwhelming.
Brandon was professional, on time and very helpful. Signed up today. Looking forward to working with Terminix.
Lance was excellent rep.
Sam knowledge expertise
Lance came out within 30 minutes of calling to do a free inspection and provided treatment plan. He throughly inspected the home and laid out all options.
Sam was awesome. He took the time to inspect both my attic and crawlspace, informed me of what he saw and also went around the outside of my house to make sure everything looks good.
The tech was GREAT!!! Justin Silva was efficient, knowledgeable and gave the best customer service.
Lance did a good inspection!!! He appreciate him.
Very Informative
Sam the inspector was pleasant and did a thorough job inspecting the attic and outside.
Sam was awesome. Did interior and exterior inspection, answered all my questions and was very personable. Would highly recommend Sam as a technician.
Thanks!! Sam was very thorough & explained things well!!
Lance came out same day and was super helpful and had the best customer service I’ve ever seen! Thank you!
Lance is the best. Prompt and friendly. Very appreciative
Brandon is the best. He was professional, informative and proactive!!!!
Sam was very nice to interface with, he was efficient in his work, and approached the tasks needing to be completed in a good order.
Brandon Tyler was my representative and he was very kind, patient and knowledgeable! I suggest you request him if you need service.
Lance was great! Polite and professional.
Sam was very informative and helpful. I would recommend him to anyone in need of pest control services!
Tech was very knowledgeable experienced and helpful at explaining all aspects of the services he was providing
Great customer service! Sam shuts and locks up the gates behind himself, took care of my yard. Couldn’t be happier!
I'm so glad I made the switch to Terminix. Mark arrived on time, asked questions regarding my concerns, and within minutes he helped me with a plan that would work best for my home. Thank you, Terminix Norfolk for your kind and professional staff.
This my first time going through with Terminix and having a home inspection with Tyler was very helpful and beneficial how to move forward.
Lance did a fantastic job!
Courteous, polite, informative, and very pleasant. Answered my questions.
Tim, was great! He talked with me about my concerns and came up with a solution! He did a great job explaining everything!
The Terminex Rep. Marquis is always efficient, friendly & through; I am requesting that Marquis become the only representative to service my address going forward. 😊 Thank you Sherrill A. Harrison
They did a great job installing and now maintaining our new barrier under our home. We have had zero pest problems thanks them. Thank you Terminex!
Folami was fantastic. So thorough and professional.
We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.
I had an outstanding tech who sprayed all around the house for bugs and checked my bait traps. He was very polite and thorough. I want to use him again. I used the form that the Tech gave me to leave a review and there is no place to leave a review! I told him when he came back yesterday for a rodent issue.
Hayden was very thorough, quick and helpful.
hayden was such a pleasure to work with, he did a good inspection and set us up with a treatment plan and prevention. 5 stars
Lisa, the office manager at the Norfolk location, has helped me many times over several years. She is always pleasant, efficient, and very knowledgeable. She fixes the problem, and ensures that we have the best service possible. Tim is our current technician, and is also very friendly, conscientious, and thorough.…
Hayden provided outstanding service from start to finish. As a Terminix agent, he conducted a very thorough, top-to-bottom inspection of our home, paying close attention to every detail and not rushing through any part of the process. He took the time to clearly explain what he was seeing, what issues were present,…
Always a wonderful experience. All technicians that have responded are courteous, professional and patient. For over 3 years, Terminx has handled our pest needs with no fuss.Issues, questions all answered in a timely manner with any of techs. Hayden, a service technician without a doubt, gives white glove service!…
Terminix sprayed for pests. Dave is the best, and does a great job. He explains exactly what he is doing and what chemicals are needed.
Great service fast and friendly
The new technician, Justin, is extremely professional. He took the time to explain everything he did and his thoroughness in treating the house was impressive.
I recently had the pleasure of working with Tommy Soskin from the Norfolk Terminix office and his level of professionalism and responsiveness was outstanding. From the initial inspection to responding quickly when a concern arose later, he was patient, knowledgeable, and truly committed to helping resolve the issue.…
Lance was awesome!!! Set me up for service although he didn’t find any fleas or droppings he gave me peace of mind🙏🏽❤️I appreciate you my guy!!! He also fell for Dior!!! She’s such a flirt🐈⬛
Danny Bartoli was very thorough, knowledgeable and customer service savvy. It was a pleasure working with him.
Lance was the man he find the problem in no time
Trey is awesome!! He has been our tech for a few years and we are more than happy with the service. He is always on time and cheerful. He is proactive with educating us regarding our unique situation and always offers solutions. We're very happy to have him! Thanks, Trey!
Lance was very helpful, friendly, and informative. We are getting our crawl space and attic sealed to prevent easy access to rodents and such. He was very responsive via text, very proactive on finding answers to my questions, willing to help on payment plans and finding solutions. Thanks, Lance!
Lance was helpful and quickly set me up for pest treatment and provided an estimate for attic insulation.
Apollo was incredible! Very friendly and extremely knowledgeable. He made the whole experience a breeze.
Timothy Tyndall is a valuable Terminix employee. He has a big smile, a pleasant personality and does his job efficiently- shocker! He’s unique and a keeper.
Lance was wonderful to work with. he explained everything in detail and even went over more than was the appointment was for! 100% recommend
My home was inspected by Mr. lance and he was outstanding he had an extra pair of coveralls and let me use them to join him in my crawl space and gave me clear insight and knowledge about what he was looking for and what to look for. He is very knowledgeable, professional, and passionate about his line of work. He…
We called Terminix in the morning for a German roach problem. The inspector, Lance, arrived an hour later and set us up with a service to take care of it! He was knowledgeable and respectful! I really appreciate them acting so fast on this problem, those roaches are nasty.
Lance was fantastic and provided expedited quality service. Happy to be giving Terminix our business because of his incredible support today.
Always professional.
Great guy! Super professional and friendly
Apollo is a very skilled and thorough technician. He examined all aspects of our property as well as our attic and crawlspace. He's very articulate about what are the strong points and what things we need to be looking out for in the future. I highly recommend Terminix and having Apollo as an inspector. The…
Lance was very professional and he did an excellent job checking everything under my house. I heard him when he went to different parts under the house and he was very thorough. You have an excellent employee and it is good to know that you have an employee who cares about the customer.
Apollo was very nice, very informative and explain a lot to me. Thanks
Danny always does thorough and comprehensive pest control.
John Nash, Terminix technician, completed my home inspection today. I was impressed by this individual. He did a thorough inspection of the crawlspace to check for termite activity and pest/rodent activity. His evaluation was honest and very professional. I usually worry about moisture levels. He said this time…
Danny continues to provide excellent services to our home. I would like to keep him permanently assigned for this area.
Great service Justin! Thanks for being attentive to my requests and concerns.
I had Millard Grant do my Terminix inspection and he did an overall outstanding job! He was super friendly and answered all of my questions pertaining to what he was doing and how it work for my home. Great employee so if all Terminix employees are as kind and knowledgeable as him, I believe I made the right choice in starting services with Terminix!
saw a baby roach two days ago, brushed it of. Got a big water bug today
Dave with Terminix always does a great job and answers all of questions to alleviate all of my concerns.
Lance came to do the home inspection. He was friendly and professional. He did a very thorough job. He took pictures of his concerns. This was part of my contract, so no fee for today
Lance was awesome, super friendly, very informative, and prompt he even pushed us up in the schedule do to someone else rescheduling. Thank you so much for helping out family with our issues.
Lance was awesome totally helped me and my wife figure out what type of bugs we have but also made sure that we were in good hands. HANDS DOWN THE BEST GUY EVER!!
Justin is a great agent and does a wonderful job of protecting our house from insects and pests.
Received excellent service from our Terminix expert, Danny Bartoli.
Contracted through my service plan with Terminix, Matt was friendly and did an efficient job inspecting my home including the attic.
Technician Matt Johnson performed a free inspection of my house; both in attic and crawl space. I am already a Terminix customer and have been for about 30 years, with a termite policy. This free inspection checked for pest problems, insulation and crawl space moisture and mold/mildew problems. It was thorough…
I was told moisture barrier needs replacement but have not received a call back.
My experience with the service provided by Terminix was beyond what I expected. David P and David C were very professional and quite knowledgeable and addressed all of my questions and concerns. Looking forward to working with them in the future for all of our Terminix needs and services!
The new rep Jessie was professional, polite, and pleasant. She was informative in a manner that presented comfort, and took away any embarrassment or anxiety. 10 out of 10, if all your employees carried themselves in this manner I doubt you'd get any more complaints. Give this lady a raise.
Lance conducted a thorough and professional inspection of the property. He was knowledgeable and clear in his explanation. I strongly recommend Lance for anyone seeking a reliable Terminix inspection.
Knows his stuff
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Terminix
Is Terminix good?
Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).
How much does Terminix charge?
Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.
What do customers hire Terminix for?
Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 77%).
