Cockroach Control · Suffolk, VA

Is Terminix any good?

Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.

👍 Strengths

Accountability — better than 99% of peers

Momentum — better than 83% of peers

👎 Watch-outs

Reliability — 31th percentile

Value — 19th percentile

Satisfaction — 9th percentile

Price $$$: 2% above typical

Terminix for spider extermination

Clear ✕

75 customers reviewed a spider extermination job here and rated it 4.76★. Most paid $200+ (category typical: $55–$179). For this job it ranks #37 of 37 cockroach control we track.

All 75 Google reviews tagged “Spider extermination” · showing 40

★★★★★ Colette · a week ago

From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!

Paid $200+Great priceHome inspectionRodent exterminationTermite inspection
★★★★★ Edward · a month ago

James was very pleasent and knowledgeable. Did a great job, gave me his card if I need him to come back for any reason.

Paid $100–120Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
★★★★★ Christin · a month ago

James was timely and responsive. Thank you for the great service!

Reasonable priceSpider exterminationService not listed
★★★★★ Giselle · Edited 3 months ago

James Toman

Bee exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jim · 5 months ago

We have just started pest control services with Terminix after using another service for several years. Our experience so far has been excellent. We have been very pleased with the service we have received from all of the Terminix people that we have worked with and look forward to continuing to use their services.

Paid $120–140Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
★★★★★ Karen · Edited 6 months ago

Justin called me shortly before arrival to let me know he was on his way. I appreciated that. I mentioned to him how my regular Tech just spritz sprays and not like previous techs that would spray entire baseboards. He explained to me thoroughly the correct process. Justin was very thorough.

Reasonable priceCockroach exterminationRodent exterminationSpider extermination
★★★★★ sheryl · 6 months ago

James always does a thorough job, especially clearing the webs under the eaves. 👍🏼👍🏼

Paid $20–40Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
★★★★★ Mable · Edited 9 months ago

Terminix employee, Millard Grant came to my home on 01/15/2926. He was very professional, courteous and answer all my questions. He deserves a 10+. He exterminated thoroughly and advised me when he was done. He was very considerate of the animal next door. Great Job!!!

Paid $200+Great priceRodent exterminationSpider exterminationCockroach extermination
★★★★★ Deborah · 11 months ago

Danny was great and very thorough. It’s nice to have a tech go above and beyond!

Termite inspectionSpider exterminationGeneral pest inspection
★★★★★ Jay · 11 months ago

My technician Marshall Barrett was great. He arrived 20 minutes early and was very professional. He was able to answer and questions that had. He was proficient in every way. I would recommend Terminix to my friends and family.

Paid $160–180Great priceHome inspectionRodent exterminationTermite extermination
★★★★ Judy · a year ago

Great service, disappointed requested technician was not sent, again.

Paid $60–80Reasonable priceHome inspectionRodent exterminationSpider extermination
★★★★★ Linda · Edited a year ago

Called today to change the service we’ve had for the past three years. Needed more treatment of the yard as the pests this spring seem to be more plentiful!! John was very very helpful with answering all my questions in terms I could understand. I appreciate the time he took today to assist me. We’ve been with…

Reasonable priceHornet & wasp exterminationRodent exterminationTermite extermination
★★★★★ Lacey · Edited a year ago

Danny is awesome! Quick service and very friendly! 🙂

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Christina · a year ago

Millard grant was great! He was very knowledgeable and had an answer for all of the questions we had. He was pleasant, quick and very thorough.

Great priceHornet & wasp exterminationSpider extermination
★★★★★ Lisa · a year ago

I had the pleasure of having Marshall Barrett to come and provide excellent service inside and outside of my Home I have never had anyone come into my home and service our home like he did in all the years I been a customer with Terminix Thank you Mr. Barrett for all you did to make me feel Happy with the service.…

Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
★★★★★ Danielle · a year ago

I have been using Terminex’s services for the past two years, and Scott Kitell has been my technician. He has always been prompt, courteous, and very knowledgeable about keeping my home and yard pest and rodent free! He has a great demeanor and you can tell he prides himself on customer service.

Reasonable priceSpider exterminationCockroach extermination
★★★★★ Kaitlyn · Edited a year ago

James Toman does a great job and is very efficient and thorough! I appreciate him taking care of my home and keeping all the bugs away!

Spider exterminationBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Gregory · Edited a year ago

He was here on time and his team took care of our crawlspace issue. Everyone did a excellent job. Thank You.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Punctuality
★★★★★ kayla · Edited a year ago

Elijah was by far the best tech we have ever had. He is always professional and courteous and loves our animals. I would recommend this company to anyone that uses him. He went above and beyond making sure he got everything done we asked for. Will be requesting him from now on for sure

Termite inspectionSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Hamadi · Edited 2 years ago

Justin Kemph is our Terminix technican and we are very pleased with the service he provides. He is always punctual and professional. He communicates well about the service and has an extensive knowledge about what he does. We would recommend anyone to Terminix and if they’re lucky, they just might get Justin as…

Cockroach exterminationRodent exterminationSpider extermination
★★★★★ Pam · 3 years ago

Tech, Joey, is absolutely amazing. Does the job and handles any concerns. Very good with customers. Don't want anyone else!

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Amy · 3 years ago

My technician James Toman always arrives exactly on time the date of service is available any time we need follow up service! His is highly skilled at his job and remains calm and understanding during some of the not so fun rodant issues !!! Best tech in the 23455

Ant exterminationCockroach exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Samaria · 3 years ago

Ray was my tech for today he was very professional. Took time to make sure he listens to my concerns. He was also teaching a new tech and didn’t let that affect his performance. I am very pleased with his services. He did an outstanding good.

Bee exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Vee · 3 years ago

I decided to leave a review because I've been having issue after issue, and Terminix is readily to assist me when in need. Prior to Teminix, an independent small business came out and treated my home for termites. Months later, I still had termites, so I called a few local companies. Terminix had a better and more…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeff · 3 years ago

We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…

Ant exterminationBug & insect exterminationCockroach extermination+ Professionalism
★★★★★ Maggie · 3 years ago

Victor was very thorough! He made sure to not miss any spots. Always on time and quick to schedule resprays when necessary. Highly recommended for all your pest control needs.

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ V.W · 3 years ago

I was considering ending services because my former technician would not listen to me " the customer ". The former technician informed me that I was delusional about my pest issues, when I saw droppings. I was given a new technician " Joey ". Joey listened and resolved the issues. I am currently pest free. Thank…

Rodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Heidi · 4 years ago

Danny was a superb inspector. He was very thorough and took the time to explain everything to me as well. Very friendly and knowledgeable gentlemen. Suave was my exterminator, he spent extra time to make sure the house was well covered, as I had a spider emergency, and came out last minute - adding to his…

Home inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Haley · 4 years ago

James Toman Very nice, makes sure you understand everything that is being done Great conversationalist 😅

Bug & insect exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★ Nina · 4 years ago

The manager told me he would come this past Monday to check our attic since the exterminator said he saw rat droppings in our attic. The manager never showed up and didn't bother to call or anything. My family and I waited around for an hour past the time he said he would show up. It was very rude and inconsiderate.…

Ant exterminationBee exterminationBug & insect extermination
★★★★★ St. · 4 years ago

Excellent service, Christopher R., our tech, is excellent at his job.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Tracy · 4 years ago

Joey was great, very personable, friendly and did a great job.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Sean · 4 years ago

Been with Terminix for years. Recently moved to a new house and carried over our plan from the old house to the new house (cheaper than starting a new policy). Our new technician Dave Caldwell is even better than our last technician. Dave always has a great disposition and is gracious with his time and knowledge.…

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Rebecca · 4 years ago

Keith S was very professional and I was very happy with his customer service skills as well as my home treatment.

Cockroach exterminationSpider extermination+ Professionalism
★ Stacie · Edited 4 years ago

Josh was awesome. He was professional, yet compassionate to help me get my house treated before the winter. I'm thankful he was my representative and glad to be apart of the Terminix family. Update January 2022. Since becoming a customer my customer service has been horrible. I paid thousands of dollars to have my…

Ant exterminationCockroach exterminationHornet & wasp extermination
★★★★★ Rebecca · 4 years ago

James Toman is very professional, knowledgeable and he listens well. I’m happy with the service.

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Dean · 4 years ago

Dave has always been congenial yet professional in his site visits

Ant exterminationCockroach exterminationGeneral pest inspection+ Punctuality+ Professionalism
★★★★★ fubaby · 5 years ago

Tecnician Keith provided outstanding service! Very respectful and knowledgeable. He gave feedback on all of my concerns and maintained professionalism, thanks for coming by!

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Suellen · 5 years ago

James Toman ALWAYS on time. Efficient and very nice! Hard worker, not afraid to go the extra mile! I’m so glad he’s still with Terminix, it makes having treatments not quite so painful!

Rodent exterminationSpider exterminationGeneral wildlife removal+ Punctuality+ Professionalism
★★★★★ Andrea · 5 years ago

Keith S. has came to service my house twice since I started my services. He is so awesome . He is so detailed and he made sure thay he inspected the areas prior to application and he answered all of my questions. Even about other critters. Lol. He is definitely on of the best! He was so professional! Thanks so much…

Spider extermination+ Responsiveness+ Punctuality+ Quality

Show more spider extermination reviews (35 more) →

Price

$$$$
$116+2% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Questions about Terminix

Is Terminix good?

Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).

How much does Terminix charge?

Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.

What do customers hire Terminix for?

Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).

Does the owner respond to complaints?

The owner replied to 100% of 1–3★ reviews (category: 77%).

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