Cockroach Control · Suffolk, VA

Is Terminix any good?

Our verdict: mixed — #32 of 40 cockroach control, better than 20%. Customers single out its accountability and momentum; satisfaction is where it trails.

👍 Strengths

Accountability — better than 99% of peers

Momentum — better than 83% of peers

👎 Watch-outs

Reliability — 31th percentile

Value — 19th percentile

Satisfaction — 9th percentile

Price $$$: 2% above typical

Terminix for termite inspection

Clear ✕

112 customers reviewed a termite inspection job here and rated it 4.78★. Most paid $200+ (category typical: $95–$173). For this job it ranks #28 of 32 cockroach control we track.

All 112 Google reviews tagged “Termite inspection” · showing 60

★★★★★ Colette · a week ago

From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!

Paid $200+Great priceHome inspectionRodent exterminationTermite inspection
★★★★★ Pamela · Edited 4 weeks ago

I use the same inspector at my residence and he does an excellent job. Educate me on my concerns. Does a thorough and neat job.

Paid $60–80OverpricedTermite inspectionGeneral pest inspection
★★★★★ Candido · a month ago

I’m glad to have a dedicated tech, James in my case, that takes care of any house insects or rodent concern. He is a very professional and attention to detail tech. I had termite baits installed as well as the crawl space encapsulation with a dehumidifier. Everything has been working like it should.

Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Vivianna · a month ago

James is awesome as ever he’s been my constant insect sprayer and has gotten to know the whole fam- even pets. He is super fast, nice, and informative. Terminix is great over all!

Paid $140–160Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Leah · a month ago

Sam explained everything thoroughly and was very professional. He was on time and well that’s just down right refreshing these days! Great service!

Paid $200+Great priceTermite inspection
★★★★★ Sandra · 2 months ago

Sam was our technician and he did an excellent job. We were very pleased.

Paid $200+Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Beth · Edited 3 months ago

Super nice guy. Was very quick and efficient with great communication.

Paid $160–180Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Ruth · Edited 3 months ago

James is always very professional and polite

Paid $200+Reasonable priceTermite inspection
★★★★★ Giselle · Edited 3 months ago

James Toman

Bee exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeana · 4 months ago

They did a great job installing and now maintaining our new barrier under our home. We have had zero pest problems thanks them. Thank you Terminex!

Paid $100–120Great priceHome inspectionRodent exterminationTermite inspection
★ Brittany · 5 months ago

If they have -starts to rate a place they should start with this one!!!!? This company is all about job security...they don't get rid of the problem they make them worse!!!!! I would not recommend find a different service!!!!!!!!!!!!!

Paid $200+Not sureTermite inspectionTermite extermination
★★★★★ mike · 6 months ago

Justin just finished my yearly termite inspection. He was extremely professional and knowledgeable. He identified some issues to keep an eye on. Very pleased.

Paid $200+Reasonable priceTermite inspection
★★★★★ 3rd · 6 months ago

hayden was such a pleasure to work with, he did a good inspection and set us up with a treatment plan and prevention. 5 stars

Paid $200+Great priceHome inspectionTermite inspection
★★★★★ Sandy · 6 months ago

Hayden provided outstanding service from start to finish. As a Terminix agent, he conducted a very thorough, top-to-bottom inspection of our home, paying close attention to every detail and not rushing through any part of the process. He took the time to clearly explain what he was seeing, what issues were present,…

Paid $200+Reasonable priceHome inspectionRodent exterminationTermite inspection
★★★★★ Arihanna · 6 months ago

Always a wonderful experience. All technicians that have responded are courteous, professional and patient. For over 3 years, Terminx has handled our pest needs with no fuss.Issues, questions all answered in a timely manner with any of techs. Hayden, a service technician without a doubt, gives white glove service!…

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
★★★★★ Razrback86 · 6 months ago

We just reached out for the first time today and Hayden came out to help us with a termite inspection. Hayden was fantastic, he walked us through everything during the inspection talked about our current problem and even found one we didn't see and addressed it before it becomes a problem later. He explained all the…

Termite inspection
★★★★★ Larry · Edited 7 months ago

Terminix sprayed for pests. Dave is the best, and does a great job. He explains exactly what he is doing and what chemicals are needed.

Paid $120–140Reasonable priceHome inspectionGeneral pest inspectionTermite inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Joyce · Edited 7 months ago

Timothy did a great job inspecting my crawl space. Very pleased with the service.

Not sureTermite inspection
★★★★★ Tanya · 7 months ago

Danny Bartoli was very thorough, knowledgeable and customer service savvy. It was a pleasure working with him.

Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Joseph · 9 months ago

Apollo is a very skilled and thorough technician. He examined all aspects of our property as well as our attic and crawlspace. He's very articulate about what are the strong points and what things we need to be looking out for in the future. I highly recommend Terminix and having Apollo as an inspector. The…

Paid $120–140Reasonable priceHome inspectionTermite inspection
★★★★★ Gregory · Edited 9 months ago

Danny continues to provide excellent services to our home. I would like to keep him permanently assigned for this area.

Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
★★★★★ Rhonda · 10 months ago

Lance came to do the home inspection. He was friendly and professional. He did a very thorough job. He took pictures of his concerns. This was part of my contract, so no fee for today

Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Tatanna · 10 months ago

Received excellent service from our Terminix expert, Danny Bartoli.

Great priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ ralph · 11 months ago

The Technician was timely, knowledgeable and professional.

Reasonable priceTermite inspection
★★★★★ Y · 11 months ago

My experience with the service provided by Terminix was beyond what I expected. David P and David C were very professional and quite knowledgeable and addressed all of my questions and concerns. Looking forward to working with them in the future for all of our Terminix needs and services!

Paid $200+Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
★★★★★ Charles · 11 months ago

Very helpful and knowledgeable. Made me comfortable with my decisions

Termite inspection
★★★★★ Deborah · 11 months ago

Danny was great and very thorough. It’s nice to have a tech go above and beyond!

Termite inspectionSpider exterminationGeneral pest inspection
★★★★★ Lauren · 11 months ago

Danny Bartoli is our new favorite Terminix guy!! Very honest, professional & kind! We’ll be requesting his services from here on out! Thank you again Danny!! Beasley’s

Home inspectionTermite inspectionGeneral pest inspection
★★★★★ Chad · a year ago

Great service, friendly, and knowledgeable.

Great priceRodent exterminationTermite inspectionGeneral pest inspection
★★★★★ Andrew · a year ago

Trey Cole was amazing. He was prompt attentive, and helped control all issues I had. Would only request his services

Home inspectionRodent exterminationTermite inspection
★★★★★ Jake · a year ago

Our regular technician is knowledgeable, thorough, punctual and very personable! We appreciate the level of professionalism and work that they provide and will remain loyal customers.

Reasonable priceHome inspectionRodent exterminationTermite inspection
★★★★★ Andrew · a year ago

Lance came to our house for an assessment for some termite damage and options for treatment. He thouroughly explained what the process would entail for our townhouse. Setup an appointment for a contractor to provide an estimate for the damage. Lance gave us peace of mind for the process at a competitive price.

Reasonable priceTermite inspection
★★★★★ Lyle · Edited a year ago

Mr. Myke Bassett, supervisor and former crawl space installer of a variety of moisture control systems, today completed functions that his employees were unable to complete on a previous date. He then conducted a Quality Assurance review of work they had performed and asked if he could send them back to enhance…

Termite inspection+ Responsiveness+ Punctuality
★★★★★ Staci · a year ago

I had Devin come out for a termite inspection and he noticed additional issues which he made a phone call and put a note in for me so I wouldn’t have to. He was very warm and welcoming and I instantly felt comfortable with his kindness and his knowledge. He didn’t just do what he was sent to do he did more! I…

Not sureHome inspectionTermite inspection
★★★★★ Steve · Edited a year ago

Millard is a great technician. He was on time, very courteous, knowledgeable, and went beyond what I expected to take care of our pest issues. I’ve had great results from Terminex over the past three years. I highly recommend them!

Great priceTermite inspectionGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Loudon · a year ago

Very professional service and the team was large enough to get the large crawl space worked in one day. Very professional and worth every penny!

Reasonable priceHome inspectionRodent exterminationTermite inspection
★★★★★ Jacqueline · a year ago

Introduced himself as my new tech that will be servicing my home. Very friendly

Not sureTermite inspection
★★★★★ Gregory · Edited a year ago

He was here on time and his team took care of our crawlspace issue. Everyone did a excellent job. Thank You.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Punctuality
★★★★★ kayla · Edited a year ago

Elijah was by far the best tech we have ever had. He is always professional and courteous and loves our animals. I would recommend this company to anyone that uses him. He went above and beyond making sure he got everything done we asked for. Will be requesting him from now on for sure

Termite inspectionSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Patrice · Edited a year ago

Keith S. Is friendly thorough and professional I will only have him to treat my home.

Termite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ tara · Edited a year ago

Keith was great. He took pictures of underneath my house to show me the issues that were happening. Instead of just telling me what the issues were. I really appreciate that. He gave me a detailed explanation of what was needed. Elijah came out on November 9th 2024 for my quarterly service. Elijah was…

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Ralph · Edited 2 years ago

Great service. Have a new operator and he did a great job. I hope I have him now on. Spent some time to get everything done. Thank you

Termite inspectionTermite exterminationMosquito extermination
★ Chyenne · Edited 3 years ago

Hate that I have to do this but I'm editing my review. From a 5 * down to a 1*. Terminx came out in Feburary to provide me with a service. I had an active infestation of termites. They came out to remove the insulation, treat the wood and leave bait stations. Whatever they did worked. No more termites. I was very…

Termite inspectionTermite extermination− Responsiveness− Punctuality
★★★★★ Connie · 3 years ago

I have been a customer for about 20 years. I met Ray for the first time. He was professional, knowledgeable, patient,explained things well and thorough. He was the best exterminator I have had. I hope I see him again.

Home inspectionGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Samaria · 3 years ago

Ray was my tech for today he was very professional. Took time to make sure he listens to my concerns. He was also teaching a new tech and didn’t let that affect his performance. I am very pleased with his services. He did an outstanding good.

Bee exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Gerard · 3 years ago

Thank you for my home Termite problems.

Termite inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Jousha · 3 years ago

Brenton Hill provided professional services and knowledge related to our needs and services. Thanks for the inspection and follow up.

General pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Courtnie · 3 years ago

We just bought a new house and upon move in, we quickly realized the house was full of roaches. We had the pleasure of having James Cross come out to set traps and spray all over. He was knowledgeable, friendly, & made sure we knew he was always available whenever we need him. He definitely gave us peace of mind…

Bug & insect exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Theo · 3 years ago

Very friendly and professional. Highly recommend!

Termite inspection
★★★★★ Kim · 3 years ago

Scotty, is very attentive, he takes the time to make sure you are not experiencing any issuse before he starts the treatment. This allows him to address issuses and keep the bugs away. Kim

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Leigh · 3 years ago

James Cross was very professional and kind, I was very pleased with his service and visit

Termite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Laraleigh · 3 years ago

James Toman at Terminix has been servicing our home for almost 5 years now. He’s very personable and does a great job. Always on time but calls if the schedule changes. We will continue to use and recommend Terminix as long as they service the area!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Vee · 3 years ago

I decided to leave a review because I've been having issue after issue, and Terminix is readily to assist me when in need. Prior to Teminix, an independent small business came out and treated my home for termites. Months later, I still had termites, so I called a few local companies. Terminix had a better and more…

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeff · 3 years ago

We have been Terminix customers for years, because their service works! For today's service call I had the pleasure of meeting Victor. He was very professional and courteous throughout his visit and patient at answering my questions. He was very knowledgeable about the various pests that affect our home life. In…

Ant exterminationBug & insect exterminationCockroach extermination+ Professionalism
★★★★★ Traci · 3 years ago

We have been clients of Terminix for almost 20 years and their technicians are great! We were due for an outside inspection today. I met Victor for the first time and he was awesome! He knocked down cob webs which i hadn’t seen before and sprayed a barrier outside the perimeter and in garage and checked outside…

General pest inspectionTermite inspection+ Responsiveness+ Quality+ Professionalism
★★ Thomas · 4 years ago

Joey and the other gentlemen who came out were on time, efficient, and professional. After paying the bill up front the initial extermination appointment was a no-show. Ashley at customer service could have cared less. "They said they called and left a message." No call, no record of a call, and no message.…

Cockroach exterminationTermite inspection− Responsiveness− Punctuality
★★★★★ Jack · 4 years ago

Trey went under the house and performed an inspection for termites and Wood infestation. He also took a moisture reading. I got A really good inspection from Trey. He spent 20 minutes under the house. That’s the longest anyone has ever stayed under the house.

Termite inspectionService not listed+ Punctuality+ Quality+ Professionalism
★★★★★ Robin · 4 years ago

Terminex is a great company! My inspector Apollo was both professional and friendly. I will recommend him and terminex to all my family and friends!

Termite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Stephen · 4 years ago

David was prompt, professional, and courteous. Was responsive. To questions. Very Knowledgeable.

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Kurt · 4 years ago

Jonathan was incredibly knowledgeable and helpful! He detailed all of the services and made my job easy. Thank you so much.

Rodent exterminationTermite inspection+ Punctuality+ Quality+ Professionalism

Show more termite inspection reviews (52 more) →

Price

$$$$
$116+2% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Questions about Terminix

Is Terminix good?

Yes by most measures: 4.9★ from 1,842 Google reviews and an Experts Score of 33/100 (grade D), #32 of 40 cockroach control we track. 1.7% of reviews in the last two years were 1–2★ (category average 1.3%).

How much does Terminix charge?

Customers reported a typical bill of $116 (middle half $91–$179), 2% above the cockroach control median of $113.

What do customers hire Terminix for?

Mostly home inspection (182), general pest inspection (177), cockroach extermination (135), rodent extermination (120).

Does the owner respond to complaints?

The owner replied to 100% of 1–3★ reviews (category: 77%).

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