Tim Willis10 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNikki was awesome!
Texas Best Mobile Pet Grooming - East Dallas
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%85+22.2Value 15%69+10.5Momentum penalty80−2Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 151 pet servicesPosition by Experts Score among all companies we track in this category. · better than 64%
4.9 ★★★★★ 56 Google reviews · 24 photos
98%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
Texas Best Mobile Pet Grooming - East Dallas at a glance
Customers describe the mobile grooming service as convenient, punctual, and affordable, noting that easy online booking and on-time arrivals streamline the process. Groomers are frequently praised for their patience and gentleness with anxious, senior, or special-needs dogs, while ensuring results match specific client instructions. The business maintains high responsiveness to customer feedback, with no recurring criticisms evident in the provided excerpts.
- Google rating: 4.9 out of 5 from 56 reviews (98% five-star).
- Reviews on this page: 56 Google reviews (51 with written comments, 14 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 10, 2026.
- Service: Pet Service serving Garland, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Texas Best Mobile Pet Grooming - East Dallas: 90/100 on this factor. Category median: 80.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Texas Best Mobile Pet Grooming - East Dallas: 85/100 on this factor. Category median: 72.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Texas Best Mobile Pet Grooming - East Dallas: 69/100 on this factor. Category median: 95.B
69
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Texas Best Mobile Pet Grooming - East Dallas: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
- 5 stars5598%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
- Praise90100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price00%
- Reasonable4100%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2427%
- Quality & results2224%
- Would recommend1921%
- Speed & response1314%
- Price & value78%
- Communication33%
- Honesty & trust22%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Such a amazing first experience my baby looks gorgeous nikki was very patient and understanding definitely recommend love the service and result”
“Mobile pet grooming has been a wonderful experience.”
“If you haven’t found your favorite groomer - I HIGHLY recommend ERIC!”
“As usual, the groomer arrived on time and had both of my pups in the van before they remembered it was grooming day.”
“The convenience is hard to beat, and the price was extremely reasonable for the quality of the groom!”
“Great communication and you can tell they love dogs!”
“Eric is professional, trustworthy, and cares for his clients as if they were his own.”
People customers mention
- Ben 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PhilLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Groomer is on time and very professional. Dogs always look great after their bath, cut and blow dry. Worth every dollar
Reasonable price
Bri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Such a amazing first experience my baby looks gorgeous nikki was very patient and understanding definitely recommend love the service and result
Reasonable price
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Eric is always fantastic with our 11 year old springer rescue! She is very shy and skittish, Eric is patient and kind. I highly recommend him! He’s wonderful!
TracieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Exceptional grooming service! My pup gets pretty anxious around other dogs. Mobile pet grooming has been a wonderful experience. He always looks and smells GREAT! Highly recommend.
Reasonable price
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nikki did a great job with Bernie! Groomed him exactly like I like…not too long & not too short….and they had a great conversation during (to help his anxiety).
JoanyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Love this company!!! They bathed my big girl who has heart issues, and they were so kind and gentle with her! They let her lay down during the entire bath!!
Photos
Customer reviews
4.9 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Phil ShotlandLocal Guide · 10 reviewsTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGroomer is on time and very professional. Dogs always look great after their bath, cut and blow dry. Worth every dollar
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you for the 5-Star rating, Phil!
Bri2 reviewsTotal number of Google reviews Bri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuch a amazing first experience my baby looks gorgeous nikki was very patient and understanding definitely recommend love the service and result
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much, Bri! Glad we were able to get your baby in yesterday!
Stephanie Closson4 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric is always fantastic with our 11 year old springer rescue! She is very shy and skittish, Eric is patient and kind. I highly recommend him! He’s wonderful!
Response from the owner · 10 months ago
Thank you so much, Stephanie!!! We're so glad to have you back with your new pup!!
TracieLocal Guide · 10 reviewsTotal number of Google reviews Tracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional grooming service! My pup gets pretty anxious around other dogs. Mobile pet grooming has been a wonderful experience. He always looks and smells GREAT! Highly recommend.
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much, Tracie!
Jennifer Tucker7 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy bernadoodle looks great. Amanda is very nice and great with dogs
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Jennifer!
Nancy Nolley7 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNikki did a great job with Bernie! Groomed him exactly like I like…not too long & not too short….and they had a great conversation during (to help his anxiety).
Response from the owner · 3 months ago
Thank you so much, Nancy!!
Joany McCrossenLocal Guide · 16 reviewsTotal number of Google reviews Joany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this company!!! They bathed my big girl who has heart issues, and they were so kind and gentle with her! They let her lay down during the entire bath!!
Response from the owner · a year ago
Thank you so much, Joany! We really appreciate your review. We love coming out to see the girls. We look forward to seeing you all next visit!
Shelley D Vatzlavick6 reviewsTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleToday was SPA day for my babies!! Eric ALWAYS does a fantastic job and takes great care of them. If you haven’t found your favorite groomer - I HIGHLY recommend ERIC!!
Response from the owner · a year ago
Shelley, we appreciate your many years of patronage! Look forward to meeting the new pup soon!
Regan DrakeLocal Guide · 36 reviewsTotal number of Google reviews Regan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric C. is a gift, who is gifted. We have an anxiety prone Sheepadoodle who LOVES when he shows up at our door and comes back calm and so proud of the way she looks. Eric is professional, trustworthy, and cares for his clients as if they were his own. I cannot give him enough positive stars.
Response from the owner · a year ago
Thank you, Regan!!! We love Finley so much!
Texas Best Mobile Pet Grooming - East Dallas on Google Maps →
Business details
- Phone: (214) 208-4445
- Website: texasbestgrooming.com
- Service area: Garland, TX