Ana A2 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing, professional people!
- Services: Service not listed
Texas Collision Centers
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 73 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 76%
4.9 ★★★★★ 1,579 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Texas Collision Centers at a glance
Customers frequently praise the shop for efficient repair timelines, consistent communication updates, and professional coordination with insurance companies. Positive feedback highlights the quality of collision work and the ease of the overall process, including prompt refunds and smooth rental car arrangements. However, lower-rated reviews cite issues with delayed communication, unexpected cost increases, and perceived unprofessionalism during the estimation or repair phases.
- Google rating: 4.9 out of 5 from 1,579 reviews (97% five-star).
- Reviews on this page: 1,579 Google reviews (1,221 with written comments, 58 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 24, 2026.
- Service: Auto Body Shop serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Texas Collision Centers: 91/100 on this factor. Category median: 89.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Texas Collision Centers: 89/100 on this factor. Category median: 86.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Texas Collision Centers: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Texas Collision Centers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Texas Collision Centers: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
1,579 Google reviews we collected
- 5 stars1,53297%
- 4 stars201%
- 3 stars30%
- 2 stars30%
- 1 star211%
Praise vs complaints
Phrases our text analysis found in 1,221 written reviews
- Praise2,10797%
- Complaints693%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price6738%
- Reasonable8046%
- Overpriced00%
- Not sure2816%
Topic share
How often each topic comes up in the written reviews
- Quality & results50823%
- Staff & attitude43620%
- Communication41719%
- Would recommend33215%
- Speed & response32915%
- Price & value774%
- Honesty & trust774%
What customers talk about
We read 1,221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with Texas Collision Centers!”
“I completely understand that unexpected issues happen, parts can arrive damaged, and repairs can take longer than expected.”
“The team was professional, helpful, and made the whole process easy.”
“I’m not professional but before I went there I had been took it other place and diagnosed and have all paperwork.”
“Amazing customer service and communication- so smooth with Enterprise pick up and drop off too!”
“Unfortunately, this experience was extremely frustrating, and the lack of communication and professionalism has left me certain that I will not be returning.”
“I highly recommend Texas Collision Centers to anyone needing collision repairs!”
“I recommend clearly confirming labor rates, insurance approvals, and any potential customer responsibility in writing before committing.”
“They were efficient and careful is repairing my car, which had experienced significant damage in the rear.”
“The delays were frustrating, but the lack of communication and professionalism throughout the process was ultimately what made this experience unacceptable.”
“Texas Collision delivers top-quality work at fair prices and backs it all with a solid warranty.”
“The agent tells me that this will be very expensive.”
“Honestly one of the best auto repair experiences I’ve ever had.”
“…ween my insurance and Texas collision did… they said I was basically lying about the homelink unit as there is no way they could not have reinstalled…”
People customers mention
- Tesla 86 reviews
- Jay 48 reviews
- Clint 41 reviews
- Nunez 22 reviews
- Field 16 reviews
- Abel 15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Texas Collision Centers for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Giovan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Everything went great and the employees are great and really eager to help you get your issues resolved.
Great priceBody & TrimService not listed
Ubaldo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a great experience with Texas Collision Centers! They did an excellent job on my repairs, and my car looks great. The customer service was amazing from start to finish. The team was professional, helpful, and made the whole process easy. I really appreciate the quality of their work and how well they treated…
ElliottLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Texas collision center is going to be my high recommendation to anyone needing Auto repair they're courteous, professional and got my automobile repaired in a very short amount of time! Highly recommend!
Great pricePainting
MandyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Shea B. was great! He provided me a quote, worked with my insurance company, kept me periodically updated on progress, and returned my car much sooner than I initially expected. Icing on the cake, he was at the office the morning of pick up before they opened providing updates and ready to assist when I arrived also…
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
My car was hit outside of my house and Texas Collision center did a beautiful job repairing my car back to looking sparkling new! Amazing customer service and communication- so smooth with Enterprise pick up and drop off too! Hunter was awesome!
Jeremy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The team at Texas Collision Centers was fantastic. They were efficient and careful is repairing my car, which had experienced significant damage in the rear. I was kept informed of progress the entire time and the end product was perfect. I will go back!
Great pricePaintingBody & TrimWelding
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 374 | — |
| Painting | 306 | — |
| Steering & suspension repair | 49 | — |
| Tires | 38 | — |
| Electrical | 20 | — |
| Auto engine diagnostic | 13 | — |
| Welding | 9 | — |
| Battery | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,579 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Giovan3 reviewsTotal number of Google reviews Giovan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything went great and the employees are great and really eager to help you get your issues resolved.
- Price assessment: Great price
- Services: Body & Trim, Service not listed
Ubaldo Perea2 reviewsTotal number of Google reviews Ubaldo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with Texas Collision Centers! They did an excellent job on my repairs, and my car looks great. The customer service was amazing from start to finish. The team was professional, helpful, and made the whole process easy. I really appreciate the quality of their work and how well they treated me as a customer. I highly recommend Texas Collision Centers to anyone needing collision repairs!
Elliott HerediaLocal Guide · 25 reviewsTotal number of Google reviews Elliott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTexas collision center is going to be my high recommendation to anyone needing Auto repair they're courteous, professional and got my automobile repaired in a very short amount of time! Highly recommend!
- Price assessment: Great price
- Services: Painting
Response from the owner · a day ago
Thank you, Elliott! We're glad to hear you had a positive experience with our TCC Love Field team. Your recommendation means a lot to us, and we appreciate your kind words about our service. Thank you for trusting us with your 2017 Toyota Camry.
Mandy D.Local Guide · 13 reviewsTotal number of Google reviews Mandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShea B. was great! He provided me a quote, worked with my insurance company, kept me periodically updated on progress, and returned my car much sooner than I initially expected. Icing on the cake, he was at the office the morning of pick up before they opened providing updates and ready to assist when I arrived also a few minutes early. Great customer service and definitely recommend! Car good as new (see before and after pics).
Response from the owner · a day ago
Thank you, Mandy! We appreciate your kind words about Shea and are glad to hear you had a great experience with Texas Collision Center Love Field. It's wonderful to know your car is back to looking good as new. Your recommendation means a lot!
Tasiaaa6 reviewsTotal number of Google reviews Tasiaaa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJay was Amazing
Response from the owner · a day ago
Thank you, Tasiaaa, for visiting Texas Collision Center Love Field! We're glad to hear you had an amazing experience with Jay. Your feedback means a lot to us!
Taylor Ryan1 reviewTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy car was hit outside of my house and Texas Collision center did a beautiful job repairing my car back to looking sparkling new! Amazing customer service and communication- so smooth with Enterprise pick up and drop off too! Hunter was awesome!
Response from the owner · 3 days ago
Thank you, Taylor! We're glad to hear you loved the repairs on your 2023 Tesla Model Y and had a smooth experience with our TCC Love Field team. We'll be sure to pass along your compliments to Hunter. Your support means a lot to us!
Jeremy Buonamici3 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team at Texas Collision Centers was fantastic. They were efficient and careful is repairing my car, which had experienced significant damage in the rear. I was kept informed of progress the entire time and the end product was perfect. I will go back!
- Price assessment: Great price
- Services: Painting, Body & Trim, Welding
Response from the owner · 3 days ago
Thank you, Jeremy! We're glad to hear that our team at Texas Collision Center Love Field provided efficient and careful service in repairing your 2026 Honda CR-V. It's great to know you were kept informed throughout the process, and we appreciate your decision to return. Your support means a lot to us!
Alicia Hinojos13 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service!!
Response from the owner · a week ago
Thank you, Alicia! We're so glad you enjoyed our service. Your support means a lot to us!
Javier Guerrero1 reviewTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat shop Fast n simple Great as new
- Price assessment: Great price
- Services: Body & Trim
Response from the owner · 3 days ago
Thank you, Javier, for visiting Texas Collision Center Love Field! We're glad you had a great experience and found our shop fast and simple. We are so happy your 2017 Ram 1500 looks like new. We appreciate your support!
Business details
- Address: 6125 Peeler St, Dallas, TX 75235
- Phone: (972) 528-9398
- Website: texascollisioncenters.com
- Service area: Dallas, TX