Josh CzarneckiLocal Guide · 146 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was great and relaxing. The message was wonderful.
Thai Herbal Therapy
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%63+15.3Value 14%46+6.5Replies to reviews 7%24+1.7Momentum penalty63−3.7Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#242 of 244 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 1%
4.6 ★★★★★ 122 Google reviews · 7 photos
87%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Sep 2026latest review
Thai Herbal Therapy at a glance
Google reviewers rate Thai Herbal Therapy 4.6 out of 5 based on 122 reviews, with the owner responding to 7 percent. Positive feedback highlights clean facilities, skilled therapists, and reasonable cash pricing for services like Swedish, deep tissue, and Thai body work. Customers often note that staff check in regarding pressure and effectively target specific pain areas. However, low-star reviews criticize perceived overpricing, aggressive tipping expectations, and instances of delayed appointments or rushed treatments.
- Google rating: 4.6 out of 5 from 122 reviews (87% five-star).
- Reviews on this page: 122 Google reviews (91 with written comments, 1 with photos).
- Owner responses: the business replied to 7% of reviews.
- Most recent review: September 24, 2026.
- Service: Massage Therapist serving Quincy, Massachusetts.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thai Herbal Therapy: 66/100 on this factor. Category median: 94.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thai Herbal Therapy: 63/100 on this factor. Category median: 94.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thai Herbal Therapy: 46/100 on this factor. Category median: 100.C
46
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thai Herbal Therapy: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thai Herbal Therapy: 24/100 on this factor. Category median: 74.D
24
Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
- 5 stars10687%
- 4 stars65%
- 3 stars00%
- 2 stars22%
- 1 star87%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
- Praise6088%
- Complaints812%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price545%
- Reasonable436%
- Overpriced218%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3247%
- Quality & results1522%
- Price & value710%
- Speed & response69%
- Would recommend69%
- Communication23%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional place special Enla good and clean place”
“But I am giving them *2* Stars because They Are Very *Unprofessional & Are Tip Beggars* After my 30 min.”
“Me and my man had a great experience they really work the places that need it if you specify.”
“…verything planned out for the day and not having this service left a terrible taste in our mouths.…”
“…have been excellent professional massages cash prices are more than reasonable …place is extremely clean and the 2 women I had were both excellent I…”
“This place is clean and efficient and they focus on where you are in pain.”
“I politely asked my masseuse to slow down, because her hands and feet was moving so fast (what felt like lightening speed) against my body that my mus…”
“…place is extremely clean and the 2 women I had were both excellent I highly recommend…”
“My therapist was attentive, really listened to my needs, and gave the perfect balance of pressure and relaxation.”
People customers mention
- Alice 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
legendLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I just moved from California after 30 years and looking for a new massage palor as I have arthritis in my neck and requires weekly massages as it is very painful. Been here twice in last couple weeks both have been excellent professional massages cash prices are more than reasonable …place is extremely clean and the…
Great priceService not listed
DianaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
It was a wonderful experience. I had the Swedish Massage and it was wonderful. The masseuse i had was very attentive and consistently checking in with me to see how the pressure was. I told her I would like for her to focus on my lower back pain and she did just that. The used the right amount of pressure to relieve…
Reasonable price
AlethiaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Me and my man had a great experience they really work the places that need it if you specify. Overall a great experience.
Reasonable price
DanLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★
BOYCOTT THAI HERBAL THERAPY IN QUINCY MA. This is a re post because my previous review was somehow taken down and I thought The Owner should know my Displeasure I had made an appointment with the owner NOON. I had hurt my Back and needed Deep Tissue Therapy. I arrived fifteen minutes Early for…
Overpriced
StephenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★
This place is Terrible. They are way overpriced. Charged much more than Better Thai Spas. BEWARE the Owner NOON. Owns Two Thai Massage Places. 577. Hancock st. Quincy Ma. and Thai Herbal Therapy 38. Washington st Quincy. MA. I Have gone to two of these places. 1) STAY. AWAY FROM THESE. RIP OFF THAI…
Overpriced
Misaki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
place is nice and clean, therapists are experienced and solved my problem effectively.
Photos
Customer reviews
4.6 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sam Sam King1 reviewTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional place special Enla good and clean place
Response from the owner · a month ago
Thank you for your review. We hope to see you again soon. Thank you
legend OmLocal Guide · 21 reviewsTotal number of Google reviews legend has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI just moved from California after 30 years and looking for a new massage palor as I have arthritis in my neck and requires weekly massages as it is very painful. Been here twice in last couple weeks both have been excellent professional massages cash prices are more than reasonable …place is extremely clean and the 2 women I had were both excellent I highly recommend
- Price assessment: Great price
- Services: Service not listed
Diana CheLocal Guide · 7 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a wonderful experience. I had the Swedish Massage and it was wonderful. The masseuse i had was very attentive and consistently checking in with me to see how the pressure was. I told her I would like for her to focus on my lower back pain and she did just that. The used the right amount of pressure to relieve as much tension as she could and I left feeling refreshed! Will definitely be going back again for another Swedish massage session.
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much for the wonderful review and for choosing us! We are thrilled to hear you left feeling refreshed and had such a positive experience. We truly appreciate your support and look forward to welcoming you back again soon!
Alethia MatthewsLocal Guide · 37 reviewsTotal number of Google reviews Alethia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe and my man had a great experience they really work the places that need it if you specify. Overall a great experience.
- Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you! So glad you both had a great experience. We appreciate the feedback!
Dan KingLocal Guide · 95 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBOYCOTT THAI HERBAL THERAPY IN QUINCY MA. This is a re post because my previous review was somehow taken down and I thought The Owner should know my Displeasure I had made an appointment with the owner NOON. I had hurt my Back and needed Deep Tissue Therapy. I arrived fifteen minutes Early for my Appointment. Noon told me that she could not take me for another 45 minutes. I drove down in the pouring Rain to get to my appointment on time and then the Owner NOON said she could not take me. Why the Hell did she accept and arraign the appointment then. Do Not go to this place
- Price assessment: Overpriced
Response from the owner · 3 months ago
Thank you for sharing your feedback. We would like to clarify a couple of details regarding your review. You mentioned this is a repost, but the platform indicates the original review was simply 'Edited.' Please note that as a business, we have absolutely no control over how reviews are filtered, managed, or displayed by this platform. We would like to ask you more about your appointment situation to confirm. Please contact us through our business phone number.
Stephen SullivanLocal Guide · 17 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is Terrible. They are way overpriced. Charged much more than Better Thai Spas. BEWARE the Owner NOON. Owns Two Thai Massage Places. 577. Hancock st. Quincy Ma. and Thai Herbal Therapy 38. Washington st Quincy. MA. I Have gone to two of these places. 1) STAY. AWAY FROM THESE. RIP OFF THAI MASSAGE SPAS. They Do Not Respect You and your Time. Do not give them your hard earned Money.
- Price assessment: Overpriced
Response from the owner · 3 months ago
Hello. It appears you are confusing our business with an entirely separate establishment. You have repeatedly edited this review; your original post was a complaint regarding hot stone pricing at a location in Weymouth, MA—a business we do not own or operate with. After we try to reach out and contact you about this you removed the Weymouth business location from your text. Doing this does not make the experience happen at our Quincy locations. We have no record of you visiting us, and it is unfair to penalize our staff and publicly name our owner for an experience you had at a completely different company. We request that you direct your feedback to the correct establishment. If you believe we are mistaken, please contact us through our business phone number so we may confirm and discuss the details of your experience.
Misaki T2 reviewsTotal number of Google reviews Misaki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleplace is nice and clean, therapists are experienced and solved my problem effectively.
Infear AircaftLocal Guide · 45 reviewsTotal number of Google reviews Infear has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood experience and good price for cash
- Price assessment: Great price
Ally LowitzLocal Guide · 16 reviewsTotal number of Google reviews Ally has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really enjoyed my experience. The facility is clean, welcoming, and smelled very good. My masseuse asked me if the pressure was okay and checked in to assure my comfort. I booked a combination thai body work and swedish massage, and I loved the hot stones and being walked on - you can tell they are experienced professionals. I will definitely be going back!
- Price assessment: Great price
- Services: Service not listed
Business details
- Address: 587 Hancock St, Quincy, MA 02170
- Phone: (617) 773-9999
- Website: thaiherbaltherapy.com
- Service area: Quincy, MA