Massage therapist · Quincy, MA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%97+13.7Replies to reviews 7%52+3.7Craft & service penalty96−0.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#157 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★606 Google reviews · 19 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Thai Wellness Massage 4.9 out of 5 based on 606 reviews, with the owner responding to 68% of them. Customers frequently praise the clean environment, skilled therapists, and effective relief from tension through Swedish, deep tissue, and traditional Thai services. Recurring themes include friendly staff, attentive pressure checks, and reasonable pricing. However, some lower-rated reviews criticize aggressive front desk behavior, unclear payment policies, and upselling tactics during appointments.
Google rating: 4.9 out of 5 from 606 reviews (94% five-star).
Reviews on this page: 606 Google reviews (438 with written comments, 6 with photos).
Owner responses: the business replied to 68% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Thai Wellness MassageMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Thai Wellness Massage: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Thai Wellness Massage: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Thai Wellness Massage: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Thai Wellness Massage: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Thai Wellness Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Thai Wellness Massage: 52/100 on this factor. Category median: 74.C
52
Bar = this company · dark tick = category median.
Star ratings
606 Google reviews we collected
4.9of 5
5 stars56794%
4 stars244%
3 stars41%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 438 written reviews
96%praise
Praise32996%
Complaints124%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4444%
Reasonable5050%
Overpriced44%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10932%
Would recommend8525%
Quality & results7823%
Price & value3811%
Speed & response144%
Communication103%
Honesty & trust72%
What customers talk about
We read 438 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment we walked in, they were warm, welcoming, professional, and incredibly accommodating.”
“Very rude costumers I wouldn’t go there”
“I recently started going there and all I can say is Ommy is absolutely fantastic with the massages…I highly recommend her and the Thai Wellness Massage.”
“aye, of course I left no tip and i don't thnk i would recommend this place for thai massage people.”
“Teyya did a wonderful job with my traditional Thai massage.”
“and Canada, and this was, by far, the worst.”
“They offer a reliable and reasonably priced massage.”
“Great massage, little pricey, room was cold.”
“You can immediately tell that they truly know what they’re doing and take pride in their work.”
“Wonderful service and was always mindful and communicative on her pressure.”
“…uthentic Thai massage from therapists who are skilled, attentive, and genuinely care about their clients, Teyya and Kim are the ones to see.…”
People customers mention
Mary10 reviews
Teyya6 reviews
Swedish6 reviews
Dedham6 reviews
Sally5 reviews
Jackie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
fantasia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Teyya was wonderful. I was very relaxed and she made sure to knead out alot of my knots.
Great price
SebnemLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Just left my 1 hr swedish and thai massage and I feel like a different person. I’d been so stressed with work lately and my therapist took the time to focus on all my tense muscles, do passive stretches, and checked in along the way, which was much appreciated. Also a big plus in my opinion is that they used a…
Reasonable price
Elizabeth9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent deep tissue massage with Teyya! The spa is clean and quiet. Definitely will come back again.
Great price
Sasha5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Teyya was amazing. My first Swedish massage. I will be coming back to this location.
Sara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you! Thank you! Thank you, Thai Wellness Massage! Teyya LITERALLY took the heavy weight of work/life off my shoulders! This was my second time visiting the studio, and definitely will not be my last. Thai Wellness, you have 100% won a regular customer!!
Reasonable price
Kristina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Teyya did a wonderful job with my traditional Thai massage. She checked in on pressure regularly throughout the massage and worked tension out of my shoulders.
Teyya was wonderful. I was very relaxed and she made sure to knead out alot of my knots.
Price assessment: Great price
Response from the owner · 4 days ago
Thank you so much for the wonderful review! We're so glad to hear that you felt relaxed and that Teyya was able to work out those knots. We hope to welcome you back for another relaxing session soon!
Sean Morris4 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Thank you so much for the review, Sean! Happy to hear that Teyya provided you with outstanding service. We really appreciate your feedback and we hope to see you again soon!
Sebnem EgriboyunLocal Guide · 15 reviewsiTotal number of Google reviews Sebnem has written across all businesses on Google Maps, not just this one.
Just left my 1 hr swedish and thai massage and I feel like a different person. I’d been so stressed with work lately and my therapist took the time to focus on all my tense muscles, do passive stretches, and checked in along the way, which was much appreciated. Also a big plus in my opinion is that they used a heated bed which enhanced the experience for me. Would return and recommend.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed the massage and the heated bed. See you again soon!
Elizabeth Van Sickle9 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Excellent deep tissue massage with Teyya! The spa is clean and quiet. Definitely will come back again.
Price assessment: Great price
Response from the owner · a week ago
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent deep tissue massage with Teyya and enjoyed our clean, quiet environment. We can’t wait to welcome you back again soon!
Sasha Gabriel5 reviewsiTotal number of Google reviews Sasha has written across all businesses on Google Maps, not just this one.
Thank you! Thank you! Thank you, Thai Wellness Massage! Teyya LITERALLY took the heavy weight of work/life off my shoulders! This was my second time visiting the studio, and definitely will not be my last. Thai Wellness, you have 100% won a regular customer!!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much! We are so happy to have you as a regular and can't wait for your next visit!
Julee Tarver1 reviewiTotal number of Google reviews Julee has written across all businesses on Google Maps, not just this one.
Very relaxing and soothing, great experience . Highly recommend
Price assessment: Great price
Response from the owner · a week ago
Thank you so much! We're thrilled you enjoyed a relaxing and soothing experience with us. Your recommendation truly means a lot to our team—hope to see you again soon!
Kristina Hall-Michel5 reviewsiTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Teyya did a wonderful job with my traditional Thai massage. She checked in on pressure regularly throughout the massage and worked tension out of my shoulders.
Price assessment: Great price
Response from the owner · a week ago
Thank you so much for your wonderful review! We're delighted to hear that Teyya provided an excellent traditional Thai massage and helped relieve the tension in your shoulders. We look forward to welcoming you back for another relaxing experience!
Jeanie Pembroke6 reviewsiTotal number of Google reviews Jeanie has written across all businesses on Google Maps, not just this one.
This place is wonderful. The staff, the massages, all very good. Have been to a few different spas for Thai massages and this one is the best. I've been seeing Mary for years for my massages - she's the best!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for your wonderful review, Jeanie. We're thrilled Mary and the team consistently provide the excellent Thai massages and service you expect. It means a lot that you've chosen us over other spas for years. We look forward to welcoming you back for your next massage.
