Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate That Carpet Guy 4.6 out of 5 based on 55 reviews. Customers frequently praise the business for punctuality, fair pricing, and high-quality carpet stretching, repair, and installation services. Positive feedback highlights professional communication and thorough workmanship. However, several low-star reviews cite a lack of responsiveness to initial contact and one instance of unfinished work, while the owner replied to only seven percent of reviews.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
55 Google reviews we collected
Phrases our text analysis found in 49 written reviews
How often each topic comes up in the written reviews
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very thorough, very kind, and knowledgeable in his trade!”
“They were timely, courteous, reasonably priced as well as very tidy.”
“I highly recommend hiring him for any carpet repair jobs needed!”
“He's very professional, great personality and a genuinely kind person.”
“He is very thorough and fixes the installers mistakes or quick fixes.”
“He was great to work with and the most honest installer we've ever dealt with.”
“Shared some details for a quote and he gave some tips and walked me through how to DIY.”
praise complaint · found by our text analysis, Google review wording unchanged.
Literally reached out messaged and called and got no response back even emailed too so if you want someone who is reliable we'll get back with you this is not the place
Shared some details for a quote and he gave some tips and walked me through how to DIY.
Gary was awesome! Came out to fix my carpet the day after I called him. Repair was flawless, took him less than an hour. Wouldn’t choose anyone else for any flooring needs!
Can't say enough good things about Gary. Very good work and extremely reasonable pricing. After seeing how hard he worked, I feel like I underpaid. We called Lowe's and getting new carpet for the whole home didn't make sense. Gary used some scrap from when our carpet was originally done many years ago. I am…
Gary stretched the wrinkles in my basement carpet on October 16, 2025. He added new tact strip around the entire parameter and was able to flatten the carpet around 3 posts. He knows what he's doing and uses the right tools for the job, not just a knee kicker like poor performance installers use. He's very…
Very thorough, very kind, and knowledgeable in his trade! Responded and worked with me on a Sunday to schedule some carpet stretching at a home my wife and I just purchased. She was there painting while he worked and she said sooooo many good things about him! Said he was friendly, talkative, and listened to great…
4.6 ★★★★★ 55 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Literally reached out messaged and called and got no response back even emailed too so if you want someone who is reliable we'll get back with you this is not the place
Shared some details for a quote and he gave some tips and walked me through how to DIY.
Fair quote. Timely. Job well done. Great craftsmanship.
Gary was awesome! Came out to fix my carpet the day after I called him. Repair was flawless, took him less than an hour. Wouldn’t choose anyone else for any flooring needs!
Can't say enough good things about Gary. Very good work and extremely reasonable pricing. After seeing how hard he worked, I feel like I underpaid. We called Lowe's and getting new carpet for the whole home didn't make sense. Gary used some scrap from when our carpet was originally done many years ago. I am extremely satisfied with the result. I know mixing old and new carpet isn't going to be perfect. Gary sure made it close.
Gary stretched the wrinkles in my basement carpet on October 16, 2025. He added new tact strip around the entire parameter and was able to flatten the carpet around 3 posts. He knows what he's doing and uses the right tools for the job, not just a knee kicker like poor performance installers use. He's very professional, great personality and a genuinely kind person. I recommend him to everyone. In fact, today I had my carpet steam cleaned and the gentleman cleaning the carpet was so impressed with Gary's work and his process for stretching carpets, he asked for Gary's contact information because people are always asking him if he knew anyone who stretches carpets. He also said he would only recommend someone who he felt did a good job and he could tell Gary knows what he's doing. Thank you, Gary. I appreciate you so much.
Very thorough, very kind, and knowledgeable in his trade! Responded and worked with me on a Sunday to schedule some carpet stretching at a home my wife and I just purchased. She was there painting while he worked and she said sooooo many good things about him! Said he was friendly, talkative, and listened to great music! She felt safe and comfortable being alone in the house with him. Major kudos for being a kind human, maintaining professionalism, and being fairly priced all while providing an excellent services! Will use again
He is very thorough and fixes the installers mistakes or quick fixes. He does a wonderful job. He's very nice and professional. Honest. Definitely would hire again. 10 out of 10 would recommend! Thank you!
Gary is a genius with carpet! He was able to stretch and return the carpet in our new home to like new condition. He rescheduled our original appointment due to temperature (the area needs to be at 72 degrees to not damage the carpet) as we were waiting for gas to be reconnected. Once the house was warm, Gary got everything done. Thank you for helping to make our new house a home!
Ended up calling Gary for a carpet repair. Went to the place he recommended and picked out the carpet. Didn’t know how much I needed so contacted him and he told me. I was going to pick it up myself but Gary said he could do it. Couple days went by and forgot about paying for it. Gary called me the day before the install to let me know it wasn’t paid. One hour went by I contacted him and told him I could go and get it and pay for it. Instead of waiting to hear back from me. He let me know that he scheduled someone else instead of waiting a hour. So I would not book him again I ended up finding someone else.
Thank you for your feedback! I arrived to pick up the carpet the day before your scheduled service, but you had not yet purchased it. I left you a message to confirm whether you still needed the carpet service. When I didn't hear back from you for over an hour, Since you had over three days to pay for the carpet and didn't respond to my message, I assumed you no longer required the carpet service. Then, I scheduled another customer who had completed their purchase. I suggested rescheduling once you finalized your payment for the carpet, but you decided to cancel your appointment instead.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
