iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%85+58.8Reliability 31%74+22.8Momentum penalty39−6.1Experts Score= 75Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 40 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★46 Google reviews · 24 photos
98%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Answer: A Biblical Counseling Center at a glance
Reviewers describe The Answer as a biblically based center offering individual, marriage, and family counseling, with some clients attending therapeutic art classes. Clients frequently cite compassionate listening, spiritual guidance, and improved communication skills as key benefits of the sessions. One recurring criticism from low-star reviews involves perceived inconsistent correction during joint sessions, where one partner felt silenced while the other was not addressed.
Google rating: 4.9 out of 5 from 46 reviews (98% five-star).
Reviews on this page: 46 Google reviews (36 with written comments, 3 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: August 12, 2026.
Service: Marriage Counselor serving Marana, Arizona.
Data from Google, last updated October 28, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Answer: A Biblical Counseling Center: 85/100 on this factor. Category median: 81.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Answer: A Biblical Counseling Center: 74/100 on this factor. Category median: 75.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Answer: A Biblical Counseling Center: 39/100 on this factor. Category median: 100.D
39
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
4.9of 5
5 stars4598%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
94%praise
Praise3094%
Complaints26%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1238%
Staff & attitude825%
Quality & results516%
Communication39%
Honesty & trust26%
Speed & response13%
Price & value13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend The Answer and Susan Rage as a counselor.”
“Bonnie’s compassionate leadership and the supportive environment made all the difference.”
“May He bless you for the good work you are doing.”
“Through effective communication techniques, conflict resolution strategies, and guidance on forgiveness and reconciliation, they empower individuals t…”
“Each counselor possesses a deep understanding of biblical principles and a genuine desire to serve the community spiritually.”
“Furthermore, the center's commitment to serving the community shines through in their affordable and accessible services.”
People customers mention
Christ6 reviews
Jessica6 reviews
Spirit5 reviews
Allen5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKevinLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
The whole point of counseling is to get help and be able to say what you’re feeling and get correction through a biblical stand point. Wife and I were in same room and her counselor literally quieted me the minute I scoffed at what the wife said but when my wife scoffed she didn’t correct her. She then lie and said…
LLynn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had never been in 'Biblical' counseling and wasn't sure what it was but also knowing it was what I needed.
I've been only a few times but it is really helping.
For every/any issue that might come up, there is always a biblical answer, basically God loves me, Jesus knows what I am going through as He has been…
PPatricia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
So blessed The Lord led me to Teri. With every session, I feel more and more healing. Thank you so much for the care and the love that you show me. God bless you for the work that you’re doing.
Bboogiebabe67Local Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great counseling service. Biblically based and compassionate. I can't say enough good things about them!
MMelanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had an incredible experience with Tara Stevenson at The Answer as she walked with me through some postpartum trials after having my first baby. She was a huge blessing!
MMelody11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I couldn’t speak more highly of Jessica Mims and the amazing support and counseling provided to myself and children during the time we needed it most. My 12 year old and 5 year old are thriving now due to her support. Jessica, and her husband Alan, are understanding, patient, and an asset to anyone’s healing journey.
The whole point of counseling is to get help and be able to say what you’re feeling and get correction through a biblical stand point. Wife and I were in same room and her counselor literally quieted me the minute I scoffed at what the wife said but when my wife scoffed she didn’t correct her. She then lie and said just because you sinned doesn’t mean you lost Gods favor which is a lie. It was very one sided and I voiced my feelings and I was kicked out of counseling. Then my counselor who told me to try divorce care then calls me and said you can’t go to it and I think it’s crazy you employee self righteous people who are suppose to represent Christ and be forgiving I will never suggest this place to anyone!
Response from the owner · 2 months ago
Thank you for taking the time to share your concerns. We’re sorry to hear that you left your experience feeling unheard and disappointed. We take feedback like this seriously and are always willing to examine situations where someone feels their concerns were not adequately addressed.
At The Answer, our goal is to provide biblically based counseling in an environment that is both truthful and respectful, while recognizing that counseling conversations can sometimes be difficult and that individuals may experience the same interaction differently.
While we may not agree with all of the statements or conclusions expressed in this review, we respect your right to share your perspective. Because of the confidential nature of counseling, we cannot discuss the specific circumstances of your sessions publicly. We can assure you that concerns regarding our counselors and their conduct are taken seriously and are reviewed appropriately.
We genuinely wish you and your wife the best as you move forward.
L
Lynn In Tucson5 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
I had never been in 'Biblical' counseling and wasn't sure what it was but also knowing it was what I needed.
I've been only a few times but it is really helping.
For every/any issue that might come up, there is always a biblical answer, basically God loves me, Jesus knows what I am going through as He has been through it too, the Holy Spirit hears me and I am being 'seen'.
Highly recommend The Answer and Susan Rage as a counselor.
Response from the owner · 8 months ago
Thank you for your kind word about The Answer and Susan Rage!
G
gabriel CarranzaLocal Guide · 9 reviewsiTotal number of Google reviews gabriel has written across all businesses on Google Maps, not just this one.
My Wife and I went to Biblical Counseling, and it’s truly one of the best decisions I’ve ever made. My wife and I completed about eight sessions—both individually and together with Jeff W and Jessica M. At first, I didn’t understand why we would start separately, but it turned out to be such a blessing. It helped us see the importance of having a vertical relationship with God first, so that through Him, we could build a stronger relationship with each other.
We’ve learned so much through this process and continue to grow in our walk with the Lord. We’ve recently started going back and plan to continue every year.
Allen M. and Jessica M. have also been such a blessing. We truly appreciate their counseling, wisdom, and biblical knowledge. They make scripture so easy to understand and how to apply scripture to daily life.
We’ve also recommended The Answer to our relatives and friends and they have also received counseling for many reasons including Marriage, counseling,anxiety, depression and other struggles and they too have found peace and healing.
We’re so grateful for this ministry and all it has done for our lives.
Highly recommend The Answer
Response from the owner · 8 months ago
Thank you for your review!
P
Patricia Falshaw2 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
So blessed The Lord led me to Teri. With every session, I feel more and more healing. Thank you so much for the care and the love that you show me. God bless you for the work that you’re doing.
Response from the owner · a year ago
We are so blessed that Teri was able to come alongside you, God is good!
B
boogiebabe67 BashamLocal Guide · 37 reviewsiTotal number of Google reviews boogiebabe67 has written across all businesses on Google Maps, not just this one.
I had an incredible experience with Tara Stevenson at The Answer as she walked with me through some postpartum trials after having my first baby. She was a huge blessing!
Response from the owner · a year ago
Thank you for your review! We are so blessed to be a blessing!
J
Jessica MimsLocal Guide · 15 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
**Five Stars ⭐⭐⭐⭐⭐**
My husband and I decided to celebrate our 15th wedding anniversary by trying something new together, and we are so grateful we found the therapeutic/artistic expression class at The Answer: a Biblical Counseling Center, led by Bonnie Sanders. We have been navigating a season of deep spiritual battle since March, following the loss of my husband’s mom and several other challenges. As someone who enjoys art, I was excited, but my husband was a bit hesitant since art isn’t usually his thing.
To our surprise, we both absolutely loved the class! The six-week course is thoughtfully designed around the fruits of the Spirit, helping us process emotions like anger, frustration, anxiety, and depression, and gently guiding us back to God’s peace. We left our first class feeling hopeful, calm, relaxed, and truly centered. Bonnie’s compassionate leadership and the supportive environment made all the difference.
We were so encouraged that we signed up for the entire course and can’t wait to return next week. If you’re looking for a unique, faith-based way to heal and grow—whether you’re artistic or not—we highly recommend this class!
Response from the owner · a year ago
Thank you so much for your review!
M
Melody Andrews11 reviewsiTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
I couldn’t speak more highly of Jessica Mims and the amazing support and counseling provided to myself and children during the time we needed it most. My 12 year old and 5 year old are thriving now due to her support. Jessica, and her husband Alan, are understanding, patient, and an asset to anyone’s healing journey.
Response from the owner · 8 months ago
Thank you!
S
Shawna Matteson4 reviewsiTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Such a blessing to have found The Answer. It can be so difficult to find an understanding counselor with whom you connect and feel comfortable with, least of all someone who counsels from a biblical perspective. I am grateful to find Kimberly W. who has been a wonderful listener, as well as an understanding and wise counselor that is helping me navigate some personal challenges ... always helping me keep my focus on Jehovah and the path He has set in front of me. Thank you for being accessible and approachable and for providing a safe and welcoming place for struggling individuals to grow closer to Jehovah as they work through life's challenges. May He bless you for the good work you are doing.
Response from the owner · a year ago
Thank you!
A
Allen MimsLocal Guide · 59 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
A Haven for Healing and Restoration: The Answer Biblical Counseling Center
Review:
This center offers an exceptional range of services, including individual, pre-marital, marriage, and family counseling, with a dedicated focus on spiritual growth and the restoration of relationships.
First and foremost, what sets The Answer apart is their team of exceptional counselors. Each counselor possesses a deep understanding of biblical principles and a genuine desire to serve the community spiritually. Their compassion and empathy create a safe and nurturing environment, allowing individuals to open up, share their struggles, and embark on a healing journey.
The specialized services offered for individuals, pre-marital, marriage, family, and children counseling are a testament to The Answer's commitment to holistic healing. Whether you're seeking personal growth, preparing for a lifelong commitment, or looking to mend broken relationships, this center provides tailored guidance and support to address your unique needs.
One aspect that impressed me greatly was the emphasis on restoring relationships with our Heavenly Father. The counselors at The Answer skillfully integrate biblical teachings lead by the Holy Spirit into their counseling sessions, helping individuals understand their spiritual journey and strengthening their connection with God. This approach not only facilitates personal growth but also instills a sense of peace, purpose, and hope.
The Answer's dedication to restoring relationships with other people is equally commendable. Their counselors work diligently to help individuals and couples build healthy and fulfilling connections with their loved ones. Through effective communication techniques, conflict resolution strategies, and guidance on forgiveness and reconciliation, they empower individuals to mend broken relationships and create stronger bonds.
Furthermore, the center's commitment to serving the community shines through in their affordable and accessible services. The Answer understands the importance of making counseling available to everyone, regardless of their financial circumstances, ensuring that no one is left without the support they need.
In conclusion, I wholeheartedly recommend The Answer: A Biblical Counseling Center to anyone seeking guidance, healing, and restoration. With their exceptional counselors, comprehensive range of services, and unwavering commitment to spiritual growth and relationship restoration, this center stands as a beacon of hope for those in need. Through their compassionate approach and dedication to serving the community, The Answer is truly a haven for healing and restoration.