Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
The Appliance Man Kentuckiana logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty91−0.9Momentum penalty88−1.2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

The Appliance Man Kentuckiana

Jeffersonville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.8★ from 425 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Appliance Man Kentuckiana is better than 77% of appliance repair.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Appliance Man Kentuckiana is better than 61% of appliance repair.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Appliance Man Kentuckiana is better than 91% of appliance repair.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Appliance Man Kentuckiana is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Appliance Man Kentuckiana is better than 88% of appliance repair.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Appliance Man Kentuckiana is better than 91% of appliance repair.A
91

Reviews for your job

Customers hired The Appliance Man Kentuckiana for 8 kinds of job.

The Appliance Man Kentuckiana for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$492
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 17

All 9 Google reviews tagged “Freezer repair”

CindyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent Service. Fixed my refrigerator and even bypassed the water filter which now will solve the problem for future calls. Also very reasonable! Thanks!

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Quality
JimLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andre was very attentive to the work I requested. He was prompt and very personable. He cleaned up any mess left after the visits to my house. I would recommend this company for repairs to your home and appliances, and I will definitely call on them when the need arises again.

Household appliance installationFreezer repair+ Responsiveness+ Punctuality+ Quality
B10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and through

Freezer repair+ Responsiveness+ Punctuality+ Quality
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andre checked everything I had a problem with and was very through. I will use the service again and recommend it.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Professionalism
KeithLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience... Talked with me after he diagnosed what was going on then proceeded..even learned a few things.. Do yourself a favor next Appliance Repair you need call Appliance Man...

Freezer repairRefrigerator repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very knowledgeable and professional. The lady on the phone was so nice and helpful. She got us scheduled right away and the tech did a great job

Dryer repairFreezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Katie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt, professional and friendly. Would certainly use again and highly recommend

Freezer repair+ Responsiveness+ Punctuality+ Quality
JHDLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our 4 year old fridge/freezer was defrosting and basically just not working. Andre came out, had to order a part and repaired it within 3 days. I highly recommend this company, Andre was so nice, honest, and now refrigerator works better than ever.

Freezer repair+ Responsiveness+ Punctuality+ Quality
Alena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Great priceDishwasher repairRefrigerator/freezer repairDryer repair

Price

$180-34% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 53%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair32$183–$365
Refrigerator/freezer repair31$132–$440
Refrigerator repair29$253–$427
Dishwasher repair28$114–$390
Washing machine repair23$126–$371
Washer/dryer repair21$126–$335
Freezer repair8$176–$492
Oven repair8$139–$427

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