Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts
Customers frequently praise the company for punctual arrivals, clear explanations of repairs, and fair pricing for appliances like dryers, refrigerators, and washers. Recurring themes include technicians arriving within hours of scheduling and providing preventative maintenance advice. However, some low-star reviews criticize the $100 service fee structure, alleging that technicians sometimes provide incorrect diagnoses or leave without completing repairs, leading to dissatisfaction with the overall value.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
425 Google reviews we collected
Phrases our text analysis found in 351 written reviews
Price verdicts customers left with their Google review
Middle half of what 19 customers paid ($131–$260) · gold mark = category median.
How often each topic comes up in the written reviews
We read 351 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andre was very professional and a really nice person.”
“Most unprofessional person I’ve ever met shows up mad at the world makes it your problem doesn’t fix your stuff.”
“The Appliance Man is a great company, very affordable and quick to schedule my washing machine repair.”
“I would highly recommend The Appliance Man and will use them the next time an appliance needs repair.”
“We discussed my home warranty and he said that he would recommend replacement to them because the refrigerator was 8 years old.”
“Their technician, Carlos was very kind and helpful throughout and did an amazing job.”
“Guy came over , cleared the codes, didn't fix anything and left after charging me 100$ terrible service”
“Prompt, courteous, honest, professional, friendly, and fair pricing.”
“No reasonable explanation or apology was given.”
“He explained everything to me and showed me some preventative steps to take as well.”
“Both times they were very quick to arrive, honest, and knowledgeable.”
“…nt talking to unreasonable people who had disrupted my day and then lied about the appointment I was given, I had scheduled two services with them.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Appliance Man Kentuckiana for 8 kinds of job. Pick one to see what they paid and said.
Andre was very professional and a really nice person.I would highly recommend him and your company.Thank you.
Andre showed up within 15 minutes of the text notification and fixed my oven in about 30 minutes. He explained everything to me and showed me some preventative steps to take as well. Excellent service!!
The Appliance Man is a great company, very affordable and quick to schedule my washing machine repair. Their technician, Carlos was very kind and helpful throughout and did an amazing job. Thank you to The Appliance Man people for their fast, friendly service and doing a fabulous job. I would highly recommend The…
I have used The Appliance Man twice in the past 7 years. Both times they were very quick to arrive, honest, and knowledgeable. I would highly recommend.
Trustworthy people are hard to find, but this company is exactly that. I’ll never call another repair company.
They where efficient and was very good at explaining the issue with my appliance and the cost!!
| Job | Reviews | Category typical |
|---|---|---|
| Dryer repair | 32 | $183–$365 |
| Refrigerator/freezer repair | 31 | $132–$440 |
| Refrigerator repair | 29 | $253–$427 |
| Dishwasher repair | 28 | $114–$390 |
| Washing machine repair | 23 | $126–$371 |
| Washer/dryer repair | 21 | $126–$335 |
| Freezer repair | 8 | $176–$492 |
| Oven repair | 8 | $139–$427 |
4.8 ★★★★★ 425 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Andre was very professional and a really nice person.I would highly recommend him and your company.Thank you.
Andre showed up within 15 minutes of the text notification and fixed my oven in about 30 minutes. He explained everything to me and showed me some preventative steps to take as well. Excellent service!!
Small local company. Lucky to find them.
Thanks Ron
AWESOME Job by Tim and Andre. The Appliance Man is the very best !!!
The Appliance Man is a great company, very affordable and quick to schedule my washing machine repair. Their technician, Carlos was very kind and helpful throughout and did an amazing job. Thank you to The Appliance Man people for their fast, friendly service and doing a fabulous job. I would highly recommend The Appliance Man and will use them the next time an appliance needs repair.
I have used The Appliance Man twice in the past 7 years. Both times they were very quick to arrive, honest, and knowledgeable. I would highly recommend.
Prompt, courteous, honest, professional, friendly, and fair pricing. It’s hard to find one or two of these qualities anymore, but with The Appliance Man you get them all. Andre came out and based on my description of the issue thought the motor was bad in my dryer. After checking himself and double checking he discovered it wasn’t a bad motor but rather a broken belt which saved me money. He could have easily charged me to replace the motor and then when he was fixing that discovered the broken belt which would’ve been another part to pay for and repair. Came out a couple days later and in 15 minutes had the belt replaced, the dryer cleaned, put back together and up and running. Andre thank you for everything. I hope I don’t have another appliance go down but if it does, there is no hesitation in who I am calling to service it. The Appliance Man Kentuckiana. 5 ⭐️ service, 5 ⭐️ people, 5 ⭐️ company.
Thanks for the review!
Andre is a rockstar. Came out to fix my refrigerator, answered all my questions, and was very quick but thorough in the repair. Will be calling him in the future for any other appliance issues!
Thanks Joseph! Im glad we were able to get your refrigerator up and going and that you had a great experience!
I’m glad I called.
Thanks Douglas
Trustworthy people are hard to find, but this company is exactly that. I’ll never call another repair company.
Shaun, thanks for the great review! please always let us know when you are having any issues and spread our name to your family and friends.
Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts
