Car detailing service · Pasco, WA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%58+16.4Replies to reviews 8%100+8.2Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 79 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★245 Google reviews · 24 photos
93%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 245 reviews (93% five-star).
Reviews on this page: 245 Google reviews (227 with written comments, 72 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: November 1, 2026.
Service: Car Wash serving Pasco, Washington.
Data from Google, last updated November 2, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
The Auto LoungeCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Auto Lounge: 76/100 on this factor. Category median: 90.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Auto Lounge: 58/100 on this factor. Category median: 89.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Auto Lounge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Auto Lounge: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
245 Google reviews we collected
4.8of 5
5 stars22893%
4 stars42%
3 stars10%
2 stars00%
1 star125%
Praise vs complaints
Phrases our text analysis found in 227 written reviews
96%praise
Praise32596%
Complaints144%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10631%
Would recommend6419%
Staff & attitude5917%
Price & value4413%
Communication299%
Speed & response257%
Honesty & trust124%
What customers talk about
We read 227 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hayden did an excellent job on my minor scratches and took the time to explain things as he was doing them.”
“Terrible customer service wouldn’t recommend anyone to this place!”
“I recommend The Auto Lounge who wants quality work at a fair price”
“I would not recommend and the manager was very rude and disrespectful.”
“Everyone there was so friendly and professional, scheduling was easy, and my car looks so good with the tint!”
“The rude staff, the price not matching the work and the lack of leadership cause no one is held accountable.”
“They did a fantastic job tinting my windows, friendly staff, fair price!”
“Don’t recommend going here very overpriced as well”
“They were super helpful, took the time to explain everything, and were honest about what could and couldn’t be fixed.”
“The team is always kind, prompt, and incredibly attentive to detail.”
“Special Shout Out to Tyler, you can tell he genuinely takes pride in his work, and my black car always looks fantastic when he is finished.”
People customers mention
Tanner12 reviews
Detailing6 reviews
Arthur4 reviews
Tri4 reviews
Hamilton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Auto Lounge for 8 kinds of job. Pick one to see what they paid and said.
I took my car in for tint, when I picked it up there were two little spots in the small corner windows that I was shown and told they might need to be fixed. They ended up needing fixed along with another spot that had a small bubble. There was no issue with getting it back in and corrected. Everyone there was so…
Jjorge2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Had a great experience with The Auto Lounge. I brought my truck in after another shop messed up my PPF installation and damaged the paint. They were super helpful, took the time to explain everything, and were honest about what could and couldn’t be fixed. Really appreciate their help and the quality of their work. Definitely recommend them.
CCollins2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hayden did an excellent job on my minor scratches and took the time to explain things as he was doing them. I recommend The Auto Lounge who wants quality work at a fair price
EEngel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Found Auto Lounge online and glad I did. I got a couple estimates, liked ther competevate pricing. Also likes there friendsly and informative discussion with me. They did an excellent job. They were very busy the day I brought my 2011 Toyota Camery in, but worked right up to closing time to ensure it got done as…
BBobbi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Auto Lounge Team consistently do an amazing job! The team is always kind, prompt, and incredibly attentive to detail. Special Shout Out to Tyler, you can tell he genuinely takes pride in his work, and my black car always looks fantastic when he is finished.
If you’re looking for reliable, friendly, and…
VVivian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called last minute for a quote about potentially getting vandalism buffed out/ polished on the front hood of my car. The gentlemen I spoke to over the phone mentioned me stopping by to look at the car.
I arrived and met Miles who immediately told me to pull the car into the bay and he took care of the issue I was…
I took my car in for tint, when I picked it up there were two little spots in the small corner windows that I was shown and told they might need to be fixed. They ended up needing fixed along with another spot that had a small bubble. There was no issue with getting it back in and corrected. Everyone there was so friendly and professional, scheduling was easy, and my car looks so good with the tint! Will definitely be returning for more services in the future.
J
jorge2 reviewsiTotal number of Google reviews jorge has written across all businesses on Google Maps, not just this one.
Had a great experience with The Auto Lounge. I brought my truck in after another shop messed up my PPF installation and damaged the paint. They were super helpful, took the time to explain everything, and were honest about what could and couldn’t be fixed. Really appreciate their help and the quality of their work. Definitely recommend them.
C
Collins Farr2 reviewsiTotal number of Google reviews Collins has written across all businesses on Google Maps, not just this one.
Hayden did an excellent job on my minor scratches and took the time to explain things as he was doing them. I recommend The Auto Lounge who wants quality work at a fair price
E
Engel Knibbe2 reviewsiTotal number of Google reviews Engel has written across all businesses on Google Maps, not just this one.
Found Auto Lounge online and glad I did. I got a couple estimates, liked ther competevate pricing. Also likes there friendsly and informative discussion with me. They did an excellent job. They were very busy the day I brought my 2011 Toyota Camery in, but worked right up to closing time to ensure it got done as promised. Got all the windows tinted, including the front window. I will be bringing in my other vehicle in and recommending them to others.
B
Bobbi Thompson10 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
The Auto Lounge Team consistently do an amazing job! The team is always kind, prompt, and incredibly attentive to detail. Special Shout Out to Tyler, you can tell he genuinely takes pride in his work, and my black car always looks fantastic when he is finished.
If you’re looking for reliable, friendly, and thorough car washers, I highly recommend Auto Lounge's Unlimited Car Wash Membership. They never disappoint!
V
Vivian Garza3 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
I called last minute for a quote about potentially getting vandalism buffed out/ polished on the front hood of my car. The gentlemen I spoke to over the phone mentioned me stopping by to look at the car.
I arrived and met Miles who immediately told me to pull the car into the bay and he took care of the issue I was concerned with right away. Didn't hesitated. I had questions and he was honest about every one of them. I can't thank this business enough. Thank you Miles for your professionalism and your help. I will without a doubt be returning for future car needs. Thank you.
K
Karen MillerLocal Guide · 16 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
When I was faced with a splash from a truck on the freeway, the guys at Auto Lounge worked hard to remove the gunk! They were able to make my vehicle sparkle again!
L
L JLocal Guide · 72 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Michael took excellent care of my vehicle.
I first stopped by to get a quote. He listened to all of my concerns and made a few recommendations.
We agreed on an affordable package.
My vehicle turned out spectacular!
C
Chad Hebert2 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
