Rhonda Gleason8 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey got my kids set up with all the fishing gear they’d need to get started.
The Boat Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%69+21.2Experts Score= 79Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 31 boat repair servicesPosition by Experts Score among all companies we track in this category. · better than 73%
4.8 ★★★★★ 25 Google reviews · 3 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
The Boat Shop at a glance
Customers praise the store for carrying a wide selection of fishing, boating, and lobstering supplies, including fresh bait, tackle, and rods. Reviewers highlight efficient outboard motor repairs, helpful staff assistance, and competitive pricing. The owner is frequently noted for providing specific advice on fishing locations and demonstrating knowledge of local waters. With a 4.8 rating from 25 reviews, the business is viewed as a reliable local option for marine needs, though the owner has not responded to any customer feedback.
- Google rating: 4.8 out of 5 from 25 reviews (96% five-star).
- Reviews on this page: 25 Google reviews (12 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 28, 2026.
- Service: Boat Repair Service serving Lynn, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other boat repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Boat Shop: 84/100 on this factor. Category median: 74.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Boat Shop: 69/100 on this factor. Category median: 65.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 80.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Boat Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
- 5 stars2496%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 12 written reviews
- Praise8100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results225%
- Staff & attitude225%
- Speed & response225%
- Price & value113%
- Would recommend113%
What customers talk about
We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John knew exactly what the problem was with my outboard and fixed it efficiently on time.”
“Very helpful”
“The lady helped me right away at the door.”
“Great prices and local bait store.”
“Highly recommended.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bart4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
John knew exactly what the problem was with my outboard and fixed it efficiently on time. Works great now.
MichaelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Quality products, excellent service, they have what you need for fishing, boating, and lobstering. Great local bait shop.
HilaryLocal Guide · 283 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Went here for the first time during the pandemic. The lady helped me right away at the door. Great prices and local bait store.
MJ15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Everything you need for fishing and lobster trap supplies. Super nice owners too. It's great to buy local!
AnneLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Absolutely love this store. Great quality stuff for fishing or if your shopping for a gift. I can always find something here
ToddLocal Guide · 174 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 years ago★★★★★
Good place to shop. Good lures, rods, reels and bait. Best part is the advice from the owner. He tells me somewhere to go to catch fish. I go there and fish are caught. Highly recommended.
Photos
Customer reviews
4.8 ★★★★★ 25 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Molly Teets1 reviewTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was the perfect place to get tackle, bait, and rods!
Bart Snow4 reviewsTotal number of Google reviews Bart has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJohn knew exactly what the problem was with my outboard and fixed it efficiently on time. Works great now.
Michael MorinLocal Guide · 29 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuality products, excellent service, they have what you need for fishing, boating, and lobstering. Great local bait shop.
Hilary LinihanLocal Guide · 283 reviewsTotal number of Google reviews Hilary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent here for the first time during the pandemic. The lady helped me right away at the door. Great prices and local bait store.
John SmithLocal Guide · 51 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful
Robert DobiasLocal Guide · 15 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat motor repair shop. Bait ,salt water gear and clothing. BUY LOCAL!
MJ Martin15 reviewsTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything you need for fishing and lobster trap supplies. Super nice owners too. It's great to buy local!
Anne RodgersLocal Guide · 33 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely love this store. Great quality stuff for fishing or if your shopping for a gift. I can always find something here
Joe Ryan7 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest owners, great selection of bait and tackle
Business details
- Address: 1 Central St, Marblehead, MA 01945
- Phone: (781) 631-5348
- Website: marbleheadtownguide.com
- Service area: Lynn, MA