Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Customers describe The Brickyard as having a convenient location with a wide selection of new and reclaimed masonry materials. Staff are frequently noted for being helpful, knowledgeable, and professional, often assisting with product selection and loading. Pricing is generally viewed as fair, and the store serves both individual homeowners and commercial contractors. However, some reviews indicate issues with product quality, such as receiving damaged bricks, and a pattern of poor communication where customers report not receiving responses to inquiries or follow-ups.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
103 Google reviews we collected
Phrases our text analysis found in 64 written reviews
How often each topic comes up in the written reviews
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team is incredibly knowledgeable, helpful, and consistently goes above and beyond to support contractors in the field.”
“They helped immediately and at a very reasonable price.”
“Reasonable prices for material.”
“…receive help with your hardscape projects, they are very friendly, I highly recommend them!…”
“Great service, very respectful, very helpful and come to find out they sell "Cream City Bricks" that made Milwaukee, WI prices are worthwhile and I wo…”
“…ase) and the employees at Brickyard were so friendly and helpful and easy to work with.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Convenient location had just what I needed Masonry reinforcing Durowall truss wire mesh
The best customer service and team! We are a contractor and I don’t hesitate for a moment about sending them to the Brickyard to look at material because I know they will be well taken care of!
We almost exclusively source our hardscape materials from The Brickyard. Their team is incredibly knowledgeable, helpful, and consistently goes above and beyond to support contractors in the field. The service, product selection, and reliability they provide make a big difference for companies like ours. It has been…
These people are so nice here. Helpful, wonderful and would totallly use them for all outdoor needs.
I needed several pieces of stone cut in a hurry trying to finish a project by today. They helped immediately and at a very reasonable price. Great job 👍 Project completed before wife got home. Thanks!
Great customer service and support. Shout out to Emma, she's great and super helpful!
4.8 ★★★★★ 103 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Convenient location had just what I needed Masonry reinforcing Durowall truss wire mesh
I really want to give them 5 stars as I purchased last month some flat patio flagstones per lb from them directly, maybe 50 Square feet. Price was fair, they let me pick pieces, and awesome helpful staff with loading - overall great experience. I then called today to see if I could purchase a couple pallets for a larger patio project as I have someone who is going to install for me and they said they do not carry. I understand if they are out, if they don’t wanna sell pallets to the public, or they do not want to sell to a project so small or not doing installing but as I had just purchased from them a month ago, it’s insulting to say that they do not carry it. I am sure they do a great job if you have the $ but some of us like to or have to DIY or general contract ourselves. Won’t call again and will never recommend even though I am right in the neighbourhood. Sorry Brickyard, please be better to all future customers.
Kamari, we apologize for any misunderstanding, obviously we do carry the material as you had already purchased some. I’m not sure if there was a mistake in wording or delivery of information. It sounds like you may have already moved forward with another supplier, but if there is any way we may assist you in the future we would look forward to showing you how helpful we can be.
The best customer service and team! We are a contractor and I don’t hesitate for a moment about sending them to the Brickyard to look at material because I know they will be well taken care of!
Kate, we are glad to hear we have earned your trust as we work to serve all of our customers in the best ways possiable. Thank you
Unreal performance. Sam in the office was able to help me determine which side of the. Rick is the proper side to lay out. He educated me on which face had proper tone & color while being gentle about my ignorance. Top shelf guy. Emma then walked me to the cash register and helped process the order. I would think she has been there decades but it’s been revealed to me that she hasn’t been there but a few years. What a great customer service experience. They even tried to speak Spanish with me which made me feel right at home. They loaded me up the reclaimed Milwaukee cream common brick onto my truck. I understand they offer deliver services too, which is good for my landscaping and masonry jobs that are larger scale. There is also a guy called Nathan who seems to know what’s going on over there when it comes to architectural products. He taught me about glazed bricks, interstate bricks and even pavers.
Thank you for the kind words of encouragement, it is always nice to know we are meeting and exceeding expectations.
We almost exclusively source our hardscape materials from The Brickyard. Their team is incredibly knowledgeable, helpful, and consistently goes above and beyond to support contractors in the field. The service, product selection, and reliability they provide make a big difference for companies like ours. It has been a pleasure working with them and we look forward to many more years of partnership in the industry.
I Love this place! MR. NAYTON IS THE BEST IN TOWN.
These people are so nice here. Helpful, wonderful and would totallly use them for all outdoor needs.
I needed several pieces of stone cut in a hurry trying to finish a project by today. They helped immediately and at a very reasonable price. Great job 👍 Project completed before wife got home. Thanks!
Great customer service and support. Shout out to Emma, she's great and super helpful!
Very professional staff.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
