Metaphysical supply store · Bartlett, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%71+45.1Reliability 28%50+14.1Replies to reviews 8%24+2Momentum penalty84−1.6Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 3%
4.7★★★★★351 Google reviews · 24 photos
87%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Broom Closet 4.7 out of 5 based on 351 reviews, frequently praising the extensive inventory of herbs, crystals, and tarot decks alongside a welcoming atmosphere. Customers highlight the knowledgeable staff and reasonable pricing as key positives, noting the store is well-organized and stocked with hard-to-find items. However, lower-rated feedback identifies recurring issues with perceived hostility from management, inaccurate product identification leading to refused returns, and occasional overcharging or brief reading durations.
Google rating: 4.7 out of 5 from 351 reviews (87% five-star).
Reviews on this page: 351 Google reviews (210 with written comments, 12 with photos).
Owner responses: the business replied to 9% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
The Broom ClosetCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Broom Closet: 71/100 on this factor. Category median: 94.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Broom Closet: 50/100 on this factor. Category median: 93.C
50
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Broom Closet: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Broom Closet: 24/100 on this factor. Category median: 84.D
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Bar = this company · dark tick = category median.
Star ratings
351 Google reviews we collected
4.7of 5
5 stars30787%
4 stars247%
3 stars51%
2 stars51%
1 star103%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
95%praise
Praise15795%
Complaints95%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10463%
Price & value3119%
Would recommend117%
Honesty & trust74%
Speed & response64%
Quality & results42%
Communication32%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really nice folks, knowledgeable staff, and lots of very interesting inventory.”
“” My wife immediately put down what would have been an over $100 purchase and left because of how overtly rude he ended up being.”
“always have a great experience here, authentic people and good reasonable prices.”
“Highly recommend to anyone seeking healing, alignment, or all things metaphysical!”
“Taj’s energy was warm and inviting, and he held space with genuine care and intention.”
“When I left the trailer the green candle was still lit, I know because I looked at it in disbelief that this worked so quickly.”
“Great place to go definitely need to check out there ghost tours great experience!”
“The women who works there helped me and answered all of my questions.”
People customers mention
Memphis8 reviews
Madison3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlleyLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Best Metaphysical Shop around! I drive from a few hours because the selection of everything you can imagine is there! Herbs galore, incense, tarot & oracle decks, statues & figures, books, & an epic selection of gems & stones. I highly recommend The Broom Closet to everyone!! Friendly & caring & very…
KKobyLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really cool shop! Much bigger than expected! They have a very large selection of candles, incense, and tarot/oracle decks!
PPerlaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I really like coming here! They have so many stuff to look at and choose from, there are always nice and overall the vibes are always nice. I got my first tarot card set in here and I love it, is so cute.
AAimeeLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Loved this store. The girls inside where amazing and so nice. I got herbs that I had been looking for awhile. So glad we stoppeded in.
JJersey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The staff is always friendly and knowledgeable about any questions they you have.
BBoydLocal Guide · 114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great place with great people. Very helpful staff and the place is full of hard to find items.
Best Metaphysical Shop around! I drive from a few hours because the selection of everything you can imagine is there! Herbs galore, incense, tarot & oracle decks, statues & figures, books, & an epic selection of gems & stones. I highly recommend The Broom Closet to everyone!! Friendly & caring & very knowledgeable staff. Its vibe is a relaxed atmosphere.
T
Toni GerdesLocal Guide · 10 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
I really like coming here! They have so many stuff to look at and choose from, there are always nice and overall the vibes are always nice. I got my first tarot card set in here and I love it, is so cute.
A
Aimee HalerLocal Guide · 32 reviewsiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
