The Bungalows at Springdale

• Honesty & trust▲
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• Paula

When looking at assisted living alternatives for your aging parents it’s easy to focus on the facility and physical features one can observe on a tour/visit. While this is important, what you can’t measure up front is the level of care your loved ones will be provided as residents. In the long run this is what is far more important than bricks and mortar and a schedule of offered programs. The Bungalows at Springdale more than met my parents requirements for a living space / facility and amenities. They are proud to say they are living at the Bungalows as It is a very nice and well kept facility that physically accommodates the needs of the residents. They are also constantly developing and offering programming and events for those residents and their families that wish to or are able to participate. What far exceeded my parents and my own expectations is level of care and careing provided by everyone there. The people. That’s what makes a facility great. From Paula and her management team to all levels of the care givers and staff, you have people who genuinely care about each of the residents and take ownership for the high level of care they are providing. Because I live in a different state, a days travel away, it was very important to me to be able to be confident they would be well taken care of and needs met in my absence. Based on what my wife and I have personally observed during visits over the years as well as comments on phone calls I rest worry free knowing that they are happy, needs are being at met or exceeded and they are in good hands. Communication from the staff when appropriate has been excellent as well. The people at the Bungalow are truly more like friends or family than someone just doing their job. A very heartfelt thanks to all of you at the Bungalows at Springdale for what you do and do so well.

• Price assessment: Reasonable price

• Staff & attitude▲
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• Paula

The Bungalows of Springdale exemplifies excellent quality of care in all aspects. Mom has resided for over a year and feels comfortable and safe at home with the staff and residents. The transition of moving mom from state to state was eased by the knowledge and support of Paula and staff. Paula has an open-door policy which has been utilized and appreciated. There is a monthly schedule of engaging activities allowing resident interaction and entertainment. Family members are encouraged to participate in activities. We visit on different days and times and are always greeted with huge hellos, smiles, and waves. The staff is very attentive to the residents’ needs and communicate regularly with family. We visited 8 assisted living facilities and chose The Bungalows of Springdale. We are so grateful to be a part of their family.

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I am absolutely furious with the conditions at The Bungalows at Springdale, especially regarding the food and the executive director. FOOD QUALITY: A family friend of mine lives there, and what I’ve seen is completely unacceptable. The food they’re being served looks awful the soup, in particular, looked like something that should have been thrown out days ago. It was discolored, watery, and honestly made me sick to my stomach just looking at it. No one should have to eat that, especially elderly residents who depend on this place for proper care. Paula — the executive director is extremely unprofessional. She’s rude, dismissive,  and she doesn’t care about the residents or their families. It’s shocking that someone like her is allowed to keep working there. I don’t usually leave reviews, but I’m genuinely disgusted by how poorly things are being handled. Corporate management seriously needs to take a look at the director of the building and food quality because this is not what families are paying for. Paula needs to be held accountable or removed entirely — the residents deserve much better.

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• Would recommend▲

• Paula

I cannot say enough wonderful things about The Bungalows at Springdale, where my dear mom transitioned seamlessly from their assisted living program to the specialized memory care unit. From the moment we made the move, the entire team demonstrated an unparalleled level of compassion, expertise, and dedication that truly made all the difference during what could have been a challenging time. Having been a resident in the assisted living side, Mom was already familiar with the warm, welcoming environment, but the memory care facility elevated that care to an even higher standard. The staff tailored every aspect of her daily routine to support her cognitive needs, incorporating engaging activities. The facility itself is impeccably maintained-spacious rooms with natural light, beautiful gardens for peaceful walks, and secure yet inviting common areas that feel more like a cozy home than a facility. What truly sets this place apart is the incredible leadership and team, led by Executive Director Paula Moore. Paula's hands-on approach and genuine passion for senior care shine through in every interaction. She personally took the time to meet with our family, address our concerns, and ensure Mom's transition was smooth and stress-free. Under her guidance, the caregivers are not just skilled professionals but empathetic companions who treat residents like family. Their attentiveness to Mom's preferences makes her feel valued and loved every single day. If you're searching for an assisted living or memory care facility that combines top-notch medical support with heartfelt humanity, look no further than The Bungalows at Springdale. Thanks to Paula Moore and her exceptional team, Mom thrives there, and our family found peace of mind knowing she was in the best possible hands. Five stars aren't enough-l'd give them ten! Highly recommended for anyone navigating the journey of memory care.

• Would recommend▼
• Communication▲
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• Paula

My review would be -5 stars . My dear friend has been living in the bungalows for over two years now. I visit him several times a week. It’s not like I just go in every once in a while and everything seems like peaches and cream. You guys that have ranked them five stars obviously do not have a clue of what’s going on (Because you’re not there very often) or it’s gotta be an employee writing the review or Paula’s sister. At the Thanksgiving Day meal last year, Paula took her phone around and had people review the bungalows with a QR code. Mini ranked it good because the food was better than it ever has been, but those people don’t know what’s going on behind the scenes because they don’t show up every day. Paula shrugs off responsibility and is not good communicating with staff or anyone else. All of the staff I have talked to and I know many of them who do not like her. The caregivers are nice, but I’m just talking about how the place is being run. Paula told me she sent the nurse home one day because the Internet was down. Isn’t the nurse there for the patients? if the nurse needs the Internet why can’t she work at home? That was the dumbest thing ever to say. We went out of our way to get the Internet working by calling Cox ourselves. Nine out of 10 times that we get back from going to lunch or running errands the offices are usually closed by 3:30. The doors are closed and the lights are off. If I were a helper there, I would find another job. The morale is in the toilet. Paula doesn’t know how to deal with other people.

A great facility.

• Staff & attitude▲

• Paula

My dad has lived at the Bungalows for several months. He likes the administrator and staff very much. He often tells me how kind everyone is to him. The Executive Director, Paula, cultivates a family atmosphere. The facility is lovely, and the food is delicious. (Daddy often tells me about a meal that was “so good!” ) The hair stylist does a very good job with his hair. He says that he enjoys sitting on the front porch visiting with friends he has made. Today, he told me that this was one of the best decisions he has ever made and, if he had it to do over again, he would make the same decision.

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The staff is incredibly nice to work with! They exercised compassionate care with my mom after her move there during Covid restrictions. That meant that I could help her unpack with an appointment and after completing Covid check in procedures. This was not only necessary due to her physical limitations at 92, but also for her mental state with a move to unfamiliar surroundings and subsequent isolation due to Covid. It truly is an assisted independent living facility. The staff actually cares for their residents and wants them to be happy and involved. Morningside also helped me understand and implement my mom’s long care health insurance. This was something another home in a different city she lived at never even brought up. It will be a tremendous financial savings to my mom and without Mike (CEO) and Sabrina (head nurse) at Morningside educating us and helping us complete the paperwork, I’m not sure my mom would have ever used the insurance. I enjoy visiting my mom at her new home now (as compared to her old facilities where it was usually not a pleasant interaction with the staff or facilities.) I would encourage anyone to check it out for their loved one!

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When I was making calls asking about places for my loved one to move to, I spoke to Toni who is the director of nursing at The Bungalows. She was extremely helpful and kind. Although ultimately my loved one needed more assistance than what is available at the Bungalows, I would have felt comfortable with the staff and facility based on Toni's professionalism, knowledge, and demeanor.

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Our mom has lived at the Bungalows for almost a year now, and I don’t think we could have found a better place for her to call home. The staff are all very caring and attentive. They check in frequently on the residents each day to make sure all is well. There are plenty of activities and opportunities for residents to stay busy. All in all, it’s a great place!