iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%52+33Reliability 28%54+15.2Replies to reviews 8%32+2.6Momentum penalty49−5.1Experts Score= 46Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 10 carpentersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★72 Google reviews · 24 photos
75%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Carpenter, L.L.C. 4.5 out of 5 based on 72 reviews. Customers frequently praise the friendly staff, helpful service, and wide selection of Christian gifts for various life occasions. However, some low-star reviews criticize inconsistent website operating hours and instances of rude or dismissive behavior from employees.
Google rating: 4.5 out of 5 from 72 reviews (75% five-star).
Reviews on this page: 72 Google reviews (48 with written comments, 1 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: September 18, 2026.
Service: Carpenter serving Menasha, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other carpenters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
The Carpenter, L.L.C.Carpenters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Carpenter, L.L.C.: 52/100 on this factor. Category median: 92.C
52
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Carpenter, L.L.C.: 54/100 on this factor. Category median: 95.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Carpenter, L.L.C.: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Carpenter, L.L.C.: 32/100 on this factor. Category median: 32.D
32
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.5of 5
5 stars5475%
4 stars1115%
3 stars23%
2 stars23%
1 star34%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
94%praise
Praise3094%
Complaints26%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2681%
Speed & response26%
Would recommend26%
Quality & results13%
Price & value13%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always helpful, but so sweet & friendly & don’t make me feel pressured at all.”
“I went in looking for a baptism gift and promptly received help finding the section I needed to look in.”
“Seriously, just a fantastic place that I 10/10 recommend to support!”
“I had such a wonderful experience at the Carpenter today.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is THE local place to go for Christian gifts. The staff loves hearing everyone's stories and reasons for coming in. You can tell they love working there. And the inventory continues to grow and accommodate more styles and also more items for the younger adult/teens which is really amazing to see a store like…
RRaeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This stuff here is wonderful, but the staff here is even more wonderful! I never want to leave. So many beautiful things to look at & always finding something new. The ladies never make me feel rushed. They are always helpful, but so sweet & friendly & don’t make me feel pressured at all. Seriously, just a fantastic place that I 10/10 recommend to support!
MMarty2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★
Website said they were open, but closed for the afternoon on 12/31. I really wanted to shop there today.
KKora2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Sue helped me find the perfect gift! She was very helpful and friendly. Will be going back in the future 😊
KKimberly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Beautiful space, friendly staff. Perfect if you need special gifts for yourself, others or occasions. I loved the prayer cards, they are extremely gorgeous and wonderful little gifts.
CcynthiaLocal Guide · 145 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Wonderful shop ! Tastefully decorated--wonderful displays~amazing nativity displays, professional, kind and friendly staff. And--I found a birthday card and a gift necklace for a special friend !! Perfect !! 🥳
This is THE local place to go for Christian gifts. The staff loves hearing everyone's stories and reasons for coming in. You can tell they love working there. And the inventory continues to grow and accommodate more styles and also more items for the younger adult/teens which is really amazing to see a store like this doing. Truly is more than just a store! It's a special place.
E
Elizabeth Schneider7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
This stuff here is wonderful, but the staff here is even more wonderful! I never want to leave. So many beautiful things to look at & always finding something new. The ladies never make me feel rushed. They are always helpful, but so sweet & friendly & don’t make me feel pressured at all. Seriously, just a fantastic place that I 10/10 recommend to support!
Response from the owner · Edited 2 months ago
Dear Rae,
Thank you so much for your wonderful review and kind words! We’re thrilled to hear that you enjoy both our products and the service provided by our team. It means a lot to us that you feel welcomed and never rushed during your visits. Our staff takes great pride in creating a friendly and helpful atmosphere, and your feedback truly brightens our day. We look forward to welcoming you back soon and sharing even more beautiful finds with you. Thanks again for your enthusiastic recommendation!
Warm regards,
The Carpenter, L.L.C. Team
L
Louise BecklundLocal Guide · 46 reviewsiTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
Fantastic local store! Beautiful merchandise!
Excellent customer service!
Response from the owner · Edited 2 months ago
Hi Louise, thank you so much for your kind words! We're glad you feel our store is "fantastic" and our merchandise "beautiful." It's always a pleasure to hear positive feedback.
M
Marty Polzin2 reviewsiTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
Beautiful space, friendly staff. Perfect if you need special gifts for yourself, others or occasions. I loved the prayer cards, they are extremely gorgeous and wonderful little gifts.
C
cynthia floodstrandLocal Guide · 145 reviewsiTotal number of Google reviews cynthia has written across all businesses on Google Maps, not just this one.
Wonderful shop ! Tastefully decorated--wonderful displays~amazing nativity displays, professional, kind and friendly staff. And--I found a birthday card and a gift necklace for a special friend !! Perfect !! 🥳
Response from the owner · a year ago
Thanks for the positive review. It really means a lot to us.
P
Pound Social6 reviewsiTotal number of Google reviews Pound has written across all businesses on Google Maps, not just this one.
