House cleaning service · North Chicago, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 30 basement cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.8★★★★★331 Google reviews · 24 photos
91%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
The Cleaning Authority - Chicago North Shore at a glance
Customers frequently praise the team's punctuality, thoroughness, and ability to handle specific tasks like post-construction cleanup or detailed kitchen work. Positive feedback highlights professional conduct, efficient scheduling, and satisfaction with the final results, including organized spaces and fresh scents. Recurring criticisms involve inconsistent service quality, missed appointments, poor communication regarding reschedules, and disputes over pricing transparency, with some reviewers noting that redo services failed to address previously identified issues.
Google rating: 4.8 out of 5 from 331 reviews (91% five-star).
Reviews on this page: 331 Google reviews (277 with written comments, 7 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 22, 2026.
Service: Basement Cleaning Service serving North Chicago, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyBasement Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Chicago North Shore: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Chicago North Shore: 84/100 on this factor. Category median: 81.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Chicago North Shore: 87/100 on this factor. Category median: 90.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Chicago North Shore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore: 63/100 on this factor. Category median: 94.B
63
Bar = this company · dark tick = category median.
Star ratings
331 Google reviews we collected
4.8of 5
5 stars30091%
4 stars165%
3 stars10%
2 stars41%
1 star103%
Praise vs complaints
Phrases our text analysis found in 277 written reviews
96%praise
Praise38396%
Complaints164%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price517%
Reasonable2276%
Overpriced13%
Not sure13%
$209-21% vs typical basement cleaning services
Middle half of what 24 customers paid ($170–$248) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15739%
Staff & attitude9925%
Speed & response6817%
Would recommend3810%
Communication133%
Price & value133%
Honesty & trust113%
What customers talk about
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gaby and Irene are both wonderful—very kind, respectful, detail-oriented, and always willing to listen to my requests and make sure everything is done…”
“This branch is consistently subpar at worst - mediocre at best.”
“Valeria and Linda did a nice job cleaning our home before our Open House.”
“Consistently good service👍 The team arrives on time & gets the job done within the time promised.”
“At first they started out strong, then the service slowly dipped.”
“Highly recommend this service to anyone looking for top-tier cleaning!”
“I wouldn’t recommend this company to anyone.”
“I also appreciate the flexibility and ease of communication throughout the process.”
“I even ignored previous negative reviews since I know that things happen.”
“The price we agreed upon for every other week is very reasonable for our 2100 sq/ft house (2.”
“If you’re looking for reliable post construction cleaning in Chicago or a company that stands behind their work, The Cleaning Authority is a top choice.”
“Will not trust them again.”
People customers mention
Irene14 reviews
Tania9 reviews
Wendy7 reviews
Sylvia6 reviews
Elva6 reviews
Karen5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority - Chicago North Shore for 5 kinds of job. Pick one to see what they paid and said.
Morteza1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am very happy with the service from The Cleaning Authority Chicago North Shore. Gaby and Irene are both wonderful—very kind, respectful, detail-oriented, and always willing to listen to my requests and make sure everything is done the way I like it. When they leave my home, everything is clean, organized, and…
Paid $200–250Reasonable priceStandard cleaning
Lindsay8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dianey and Eri did a fantastic job cleaning my condo.
I had the popcorn ceilings scraped before I move in and
there was white powder coating every surface. It was a
complete mess. They cleaned the floors, countertops and inside all cabinets and drawers. Place looks amazing. And now it's ready for my move in.
Thanks to both of them
Paid $500+Reasonable priceMoving-related cleaning
KusawnLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
The pic of of the dirt I mopped up in my kitchen AFTER my last cleaning. I have used TCA in another city for years and the service was great. This branch is consistently subpar at worst - mediocre at best. Items have been left mysteriously broken, spaces or items untouched (ie not cleaned at all), beds rumpled,…
Sandy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Guadalupe joined Baleria and Linda today. Teams of three have this place spotless in just an hour. They know the space and have a routine. Quite efficient.
Paid $250–300Reasonable priceStandard cleaning
Leslie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
A wonderful, thorough job! We had brought a few things to their attention after our last cleaning, and they worked extra hard to be sure we were pleased with the results.
Paid $200–250Reasonable priceGeneral housekeeping
Therese2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
The cleaning crew of FiFi & Gilberto have been a team who not only whistles as they work , but leaves our home like a palace ⛩️
Thanks to The Cleaning Authority
The McKearnans
Jeanine Otte, Thank you for the positive feedback as our team truly values your input! We appreciate your support and hope to provide you with our top-notch house cleaning services again in the future!
Petina Dixon-Jenkins7 reviewsiTotal number of Google reviews Petina has written across all businesses on Google Maps, not just this one.
Thank you Roberto & Fifi for cleaning this apartment
Price: $150–200
Response from the owner · 3 weeks ago
Petina Dixon-Jenkins, We just wanted you to know that our team truly appreciates your feedback and we’re thrilled to know you're happy with our house cleaning services. Thank you for choosing The Cleaning Authority Chicago North Shore!
Morteza Sharif1 reviewiTotal number of Google reviews Morteza has written across all businesses on Google Maps, not just this one.
I am very happy with the service from The Cleaning Authority Chicago North Shore. Gaby and Irene are both wonderful—very kind, respectful, detail-oriented, and always willing to listen to my requests and make sure everything is done the way I like it. When they leave my home, everything is clean, organized, and looks beautiful.
The manager is also such a kind and caring person. She consistently checks on the service and makes sure we are satisfied, which I really appreciate.
I also want to mention Liz, the office manager. She is extremely friendly, helpful, and always does her best to make sure the customer is happy. I truly enjoy talking with her every time.
Overall, I have had a wonderful experience with this company and really appreciate the care, professionalism, and personal attention they provide. I highly recommend them!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · a month ago
Thank you for sharing your feedback with us! We’re so grateful for clients like you and we’ll be sure to pass along your thoughtful review to our team. We love providing our clients with the high-caliber cleaning services you need to spend more time with your family and turn your attention to more important matters. After all, life’s too short to spend it cleaning your home!
James Hohner1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
This was the first time we used any cleaning company. Karen and Angeles did a wonderful job in cleaning a very dirty kitchen floor and challenging bathroom which had grout and floor corners that had not been cleaned in many years due to our disabilities. I would certainly refer others Karen and Angeles and the Authority.
Response from the owner · a month ago
James Hohner, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Lake Bluff.
Lindsay Sutherland8 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Dianey and Eri did a fantastic job cleaning my condo.
I had the popcorn ceilings scraped before I move in and
there was white powder coating every surface. It was a
complete mess. They cleaned the floors, countertops and inside all cabinets and drawers. Place looks amazing. And now it's ready for my move in.
Thanks to both of them
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
Lindsay, thank you for choosing us for your move-in cleaning. Dust from popcorn ceiling removal gets everywhere, so we’re delighted Dianey and Eri left your condo looking great and ready for you to move in. Enjoy your new home!
Todd Kerschke4 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Valeria and Linda did a nice job cleaning our home before our Open House.
Price assessment: Reasonable price
Price: $250–300
Services: Moving-related cleaning
Response from the owner · 2 months ago
Thank you Todd Kerschke for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
KusawnLocal Guide · 14 reviewsiTotal number of Google reviews Kusawn has written across all businesses on Google Maps, not just this one.
The pic of of the dirt I mopped up in my kitchen AFTER my last cleaning. I have used TCA in another city for years and the service was great. This branch is consistently subpar at worst - mediocre at best. Items have been left mysteriously broken, spaces or items untouched (ie not cleaned at all), beds rumpled, trash bins z, etc.
I am disappointed in myself for not cancelling their service sooner.
Price assessment: Great price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 3 months ago
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet the level of service you expected from The Cleaning Authority Chicago North Shore.
We take concerns about cleaning quality, missed areas, and property care very seriously. This is not the standard we want for our customers, and we would appreciate the opportunity to look into what happened and address it with our team.
Please contact our office directly so we can review your service history and work toward making this right. We truly value your feedback and are sorry for the disappointment.
— The Cleaning Authority Chicago North Shore Team
Leslie Broman13 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Thank you much Leslie for your feedback. We are very happy that you are happy with the service. We always strive to make sure all our customers are satisfied with the cleaning:)
raja kumarLocal Guide · 170 reviewsiTotal number of Google reviews raja has written across all businesses on Google Maps, not just this one.
Regular, professional and effecient. Great cleaning
Quality of service is commendable
Have recommended them for our friends in the neighborhood.
Angie and Wendy are a great team . Their attention to detail is commendable.
Excellent as usual
Thank you Edar for checking on the cleaning 👍
Happy holidays
Wendy and Aurora are a great team. We are very satisfied with their service.
Also we appreciate Edar following up on the service.
Keep up the good work
Thanks
Wendy and Gabriella are doing wonderful work. Full marks to them. We also miss Aurora.
All the best and keep up the good work 👍
Great cleaning 👍
Gabrielle did an excellent job,even though she was alone as her teammate had a sprained ankle. All the best and keep up the good work 👍👏
Efficient and thorough.
Keep it up 👍
Wendy, Gabrielle and Angelo great team . Giving them 5 stars. 👍👌👏
It was nice of Mr Edar to change the date of cleaning at a very short notice. We greatly appreciate the way the agency accommodated our request.
Cleaning by the team of Wendy and Gabrielle were great as always.👍🙏
Great cleaning as usual 👏
We are back after seven weeks of holiday. The team of Gabriella and Irene went about their work thoroughly with utmost professional way. Their cleaning is excellent and we are very satisfied.
Full marks to Gabriella and Irene.
Keep it up 👍
Thanks to Cleaning Authority
Gabriella and Irene did a fantastic job cleaning. Cheerful, warm, professional and hardworking.
Keep it up 👍
Great cleaning by Gabriella and Irene. Full marks to them ,
Excellent work . Happy holidays
Through cleaning and no issues. Gaby and Irene great team.
Full marks to Gaby and Irene team . They do a thorough cleaning. Excellent team work. Keep it up 👍
Thorough and very good cleaning by Gaby and Irene. Excellent team work.
Five stars to them and 👍
Excellent cleaning by your one of the best team. Gabriella and Irene go about their work great interest and do a thorough job cleaning. Full marks to them.
Well done Gaby and Irene. ,
Great
cleaning and a very good team.
Team of Gaby, Irene and Margaret did a thorough and wonderful cleaning. Wish we c
ontinue to get them everytime.
Gaby and Irene did a wonderful job. Full mar
ks to them.
Good cleaning by the new team
Gaby and team did a wonderful job. Full marks to them.
Gaby and Irene team did an excellent job
Excellent cleaning by Gaby and Irene. Really appreciate their hard work and commitment.
As always full marks to them.
Very good and thorough cleaning by Gaby and Irene. Keep it up 👍
Gaby and Irene did a wonderful job.
Excellent cleaning and we are happy to having them continue when we move our new house.
First cleaning of our new house. Gaby and Irene really did an excellent job. We are more than satisfied. Of course Mr Edar ( manager) in the background monitors frequently and keeps us happy.
Full marks to the cleaning authority.
Excellent cleaning
Very good and thorough cleaning by Gaby and Irene. Highly satisfied
Very good cleaning by Gaby, Irene and Julie.
Lillian and her team cleaning was good but her team members need some improvement.
Gre
at cleaning by Gaby Irene and Lilian.
Very good cleaning
Excellent cleaning by Gaby and Irene. We are very happy and satisfied.
Gaby. Irene and Lilian did an excellent job of cleaning.
Excellent cleaning by Gaby and Irene.
Gaby and Irene did a great job.
As usual Gaby and Irene did an excellent cleaning
Excellent cleaning by Gaby and Irene
Gaby and Lilian did a great job of cleaning.
Gaby and Lilian did a wonderful job
Very good cleaning by Gaby and Lilian
Very good cleaning by Gaby and her partner.
Gaby and Irene team did an excellent job of cleaning. We are thoroughly satisfied and happy.
Very thorough cleaning by Gaby and Irene. Our whole family really appreciate their work. Thanks
Excellent as usual by Gaby and Irene.
Gaby and Irene did a wonderful job of cleaning. Thanks
Very good cleaning by Gaby and Irene
Excellent cleaning by Gaby and Irene
Team of Gaby and Irene are an excellent in their work.
Gaby and Irene did a wonderful job
Price assessment: Great price
Price: $300–350
Services: General housekeeping
Response from the owner · Edited a year ago
Hi Raja,
Thank you for sharing such a detailed and thoughtful 5-star review! We’re thrilled to hear about your positive experiences with our dedicated teams at The Cleaning Authority Chicago North Shore. From Wendy, Gabriella, Irene, Aurora, Angelo, Margaret, Julie, Lilian, and more—our professional cleaning staff take great pride in delivering thorough, reliable, and detail-focused housekeeping services every time.
We’re especially glad to know that our attention to detail, flexibility in scheduling, and commitment to customer satisfaction continue to exceed your expectations. Feedback like yours helps other families in the North Shore area see why The Cleaning Authority is trusted for professional house cleaning, deep cleaning, and recurring maid services.
We appreciate your continued support and referrals within your neighborhood—it truly means a lot to us. We look forward to keeping your home spotless for many more visits!
— The Cleaning Authority Chicago North Shore Team
Sandy Gulliver8 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Guadalupe joined Baleria and Linda today. Teams of three have this place spotless in just an hour. They know the space and have a routine. Quite efficient.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 3 years ago
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
