Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

The Cleaning Authority - Chicago North Shore

North Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 30 basement cleaning services · 4.8★ from 331 Google reviews

Report card

Percentile vs other basement cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Chicago North Shore is better than 89% of basement cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 84% of basement cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Chicago North Shore is better than 87% of basement cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 63% of basement cleaning services.B
63

Reviews for your job

Customers hired The Cleaning Authority - Chicago North Shore for 5 kinds of job.

The Cleaning Authority - Chicago North Shore for deep clean

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Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$265–$614
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Deep clean” · showing 20

PennyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

FANTASTIC JOB AS ALWAYS! THANK YOU!

Customer photo from Penny's reviewCustomer photo from Penny's reviewCustomer photo from Penny's review
Standard cleaningGeneral housekeepingUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Therese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The cleaning crew of FiFi & Gilberto have been a team who not only whistles as they work , but leaves our home like a palace ⛩️ Thanks to The Cleaning Authority The McKearnans

Paid $100–150Deep clean
Manzo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Cleaning Authority is one of the best cleaning companies in Chicago, especially for post construction cleaning. Their team is detailed, professional, and knows exactly how to handle the level of cleanup needed after any renovation or build. Zahrah, the owner, runs a very organized operation and truly cares…

Paid $500+Great priceDeep clean
Noah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Team arrived promptly. Very thorough cleaning. Extremely satisfied!

Reasonable priceGeneral housekeepingDeep clean
Amberlynne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I hired the Cleaning Authority after having a terrible experience with another popular company. Not only are they less expensive, but their work is ten times better! The people are friendly and professional. My home finally feels clean, and I wish I made the switch sooner. I can’t wait to have them back again next week!

Paid $200–250Reasonable priceGeneral housekeepingDeep clean
sonali11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

We are really happy with the consistency of quality Services being provided by Cleaning Authority. Also happy with the most recent cleaning done today December 5, 2025. The team did an excellent job of cleaning 🥰 Thank you for your great service 👍🏼👍🏼 thanks for going that extra step with windows. Loved it.

Standard cleaningDeep clean
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Our house was in desperate need of a full cleaning. The staff did a beautiful job.

Paid $200–250Reasonable priceDeep clean
Talia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional, great smelling, and feels amazing to walk on with bare feet! The cleaners came on time with a great attitude, were respectful, and worked super hard. We’re very happy with their work!

Paid $300–350Reasonable priceGeneral housekeepingDeep clean
Cynthia15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lilliana & Angeliz were absolutely thorough and pleasant to work with. The bedrooms and bathrooms were perfectly cleaned and refreshed!

Standard cleaningGeneral housekeepingDeep clean+ Value
Katie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Team 12 did a great job on the first visit! I look forward to continued excellence. Thank you!

Paid $200–250Reasonable priceDeep clean
Hande4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

You did an amazing job as always, ladies! I’m so grateful for everything – thank you!

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Another spotless clean, highly recommend using TCA for weekly cleans

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Jenni5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I got estimates from many services to clean my house and Cleaning Authority was very detailed in their estimates which took some time, but gave me confidence that they knew what I wanted and really wanted to do a good job—which they did! I think they are very professionally run, and a good value.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guadalupe and Patricia did an excellent job.

Deep clean+ Punctuality+ Quality
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very thorough and professional.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Katie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our house has quite literally never been this clean! They did such a great job.

Deep cleanOffice & workplace cleaningStandard cleaning+ Quality+ Professionalism+ Value
Karolina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nina and Wendy were working hard and did great job cleaning the house .

Deep clean+ Quality
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ana and Valeria are great! Very friendly people , they always do an awesome job. Definitely recommend this place!

Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If I could give Rosa and Guadalupe 6 stars I would. The team did an excellent job and would highly recommend the Cleaning Authority!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The ladies did a fantastic job! My house sparkles now!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (17 more) →

Price

$209-21% vs typical basement cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 76%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning81$170–$290
General housekeeping77$164–$253
Deep clean37$265–$614
Moving-related cleaning2$290–$614
Upholstery cleaning2$202–$465

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