Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

The Cleaning Authority - Chicago North Shore

North Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 30 basement cleaning services · 4.8★ from 331 Google reviews

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Report card

Percentile vs other basement cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Chicago North Shore is better than 89% of basement cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 84% of basement cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Chicago North Shore is better than 87% of basement cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 63% of basement cleaning services.B
63

Reviews for your job

Customers hired The Cleaning Authority - Chicago North Shore for 5 kinds of job.

The Cleaning Authority - Chicago North Shore for general housekeeping

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Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 79 Google reviews tagged “General housekeeping” · showing 20

KusawnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

The pic of of the dirt I mopped up in my kitchen AFTER my last cleaning. I have used TCA in another city for years and the service was great. This branch is consistently subpar at worst - mediocre at best. Items have been left mysteriously broken, spaces or items untouched (ie not cleaned at all), beds rumpled,…

Customer photo from Kusawn's review
Paid $150–200Great priceStandard cleaningGeneral housekeeping
Leslie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I WOULD BE LOST WITHOUT THEM!!

Paid $150–200Great priceGeneral housekeeping
rajaLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Regular, professional and effecient. Great cleaning Quality of service is commendable Have recommended them for our friends in the neighborhood. Angie and Wendy are a great team . Their attention to detail is commendable. Excellent as usual Thank you Edar for checking on the cleaning 👍 Happy holidays Wendy and…

Paid $300–350Great priceGeneral housekeeping
Yori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Excellent job

Paid $150–200Reasonable priceGeneral housekeeping
PennyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

FANTASTIC JOB AS ALWAYS! THANK YOU!

Customer photo from Penny's reviewCustomer photo from Penny's reviewCustomer photo from Penny's review
Standard cleaningGeneral housekeepingUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

A wonderful, thorough job! We had brought a few things to their attention after our last cleaning, and they worked extra hard to be sure we were pleased with the results.

Paid $200–250Reasonable priceGeneral housekeeping
Suzanne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our clean today was very thorough, very satisfied!

General housekeeping
Alg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Beautiful work, ladies! Our house is spotless. Everything smells clean and fresh. These gals are very hard working and take pride in a job well done. Thank you. You are much appreciated.

Paid $200–250Reasonable priceGeneral housekeeping
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The experience was pleasant and thorough. Would recommend this service. Anna and Belearia did a super great job! Very pleased!

Customer photo from John's review
Paid $150–200Reasonable priceGeneral housekeepingStandard cleaning+ Quality
Noah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Team arrived promptly. Very thorough cleaning. Extremely satisfied!

Reasonable priceGeneral housekeepingDeep clean
Amberlynne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I hired the Cleaning Authority after having a terrible experience with another popular company. Not only are they less expensive, but their work is ten times better! The people are friendly and professional. My home finally feels clean, and I wish I made the switch sooner. I can’t wait to have them back again next week!

Paid $200–250Reasonable priceGeneral housekeepingDeep clean
Myra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

.We were very pleased with the excellent and careful job that Roberto and Fifi did in our house.

Paid $200–250OverpricedStandard cleaning
Cassandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I love cleaning authority and the women who have cleaned my home. I had a one time clean by the ladies who do Saturdays and they were wonderful - professional, kind, and just cheerful. Today I had my first “regular” cleaning and the ladies (different ones than the Saturday job) were also professional, very thorough…

Not sureGeneral housekeeping
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Once again-I love having Gabby and Irene clean my home. They’re thorough and very conscientious about mirrors and floors.

Paid $150–200Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Everything went smoothly. Right on time and everything was neat and clean when they left. Bruce Lenz

Reasonable priceGeneral housekeeping
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The girls did an excellent job. They do an amazing jobs on the floors

General housekeeping
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I am very happy with the Cleaning Authority and the crew that cleans my house. The crew is thorough and efficient. They have been very accommodating when I needed to make changes to my service.

Paid $150–200Reasonable priceGeneral housekeeping
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We adore our cleaning crew. They do such a good job, but also care about us. Just this morning, Irene brought us a gift for our baby on the way. Can’t recommend Irene or this company enough!

Paid $100–150Great priceGeneral housekeeping
michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

To be honest I was not happy with my past cleaning people and I called to express my disappointment. I was sent the 2 most wonderful ladies. Irene V and Gabi are simply amazing and have such a great eye for detail. I look forward to having them again.

Paid $150–200Reasonable priceGeneral housekeeping
Talia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional, great smelling, and feels amazing to walk on with bare feet! The cleaners came on time with a great attitude, were respectful, and worked super hard. We’re very happy with their work!

Paid $300–350Reasonable priceGeneral housekeepingDeep clean

Show more general housekeeping reviews (59 more) →

Price

$209-21% vs typical basement cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 76%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning81$170–$290
General housekeeping77$164–$253
Deep clean37$265–$614
Moving-related cleaning2$290–$614
Upholstery cleaning2$202–$465

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