Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

The Cleaning Authority - Chicago North Shore

North Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 30 basement cleaning services · 4.8★ from 331 Google reviews

📞 Call (847) 906-2474Request a call backWebsite ↗

Report card

Percentile vs other basement cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Chicago North Shore is better than 89% of basement cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 84% of basement cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Chicago North Shore is better than 87% of basement cleaning services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Chicago North Shore is better than 100% of basement cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Chicago North Shore is better than 63% of basement cleaning services.B
63

Reviews for your job

Customers hired The Cleaning Authority - Chicago North Shore for 5 kinds of job.

The Cleaning Authority - Chicago North Shore for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$290
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 81 Google reviews tagged “Standard cleaning” · showing 20

Jeanine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Karen and Dianey did a good job.

Reasonable priceStandard cleaning
Morteza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am very happy with the service from The Cleaning Authority Chicago North Shore. Gaby and Irene are both wonderful—very kind, respectful, detail-oriented, and always willing to listen to my requests and make sure everything is done the way I like it. When they leave my home, everything is clean, organized, and…

Paid $200–250Reasonable priceStandard cleaning
KusawnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

The pic of of the dirt I mopped up in my kitchen AFTER my last cleaning. I have used TCA in another city for years and the service was great. This branch is consistently subpar at worst - mediocre at best. Items have been left mysteriously broken, spaces or items untouched (ie not cleaned at all), beds rumpled,…

Customer photo from Kusawn's review
Paid $150–200Great priceStandard cleaningGeneral housekeeping
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Guadalupe joined Baleria and Linda today. Teams of three have this place spotless in just an hour. They know the space and have a routine. Quite efficient.

Paid $250–300Reasonable priceStandard cleaning
PennyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

FANTASTIC JOB AS ALWAYS! THANK YOU!

Customer photo from Penny's reviewCustomer photo from Penny's reviewCustomer photo from Penny's review
Standard cleaningGeneral housekeepingUpholstery cleaning+ Punctuality+ Quality+ Professionalism
MaiyaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Consistently good service👍 The team arrives on time & gets the job done within the time promised.

Paid $150–200Reasonable priceStandard cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The experience was pleasant and thorough. Would recommend this service. Anna and Belearia did a super great job! Very pleased!

Customer photo from John's review
Paid $150–200Reasonable priceGeneral housekeepingStandard cleaning+ Quality
Myra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

.We were very pleased with the excellent and careful job that Roberto and Fifi did in our house.

Paid $200–250OverpricedStandard cleaning
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Once again-I love having Gabby and Irene clean my home. They’re thorough and very conscientious about mirrors and floors.

Paid $150–200Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
sonali11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

We are really happy with the consistency of quality Services being provided by Cleaning Authority. Also happy with the most recent cleaning done today December 5, 2025. The team did an excellent job of cleaning 🥰 Thank you for your great service 👍🏼👍🏼 thanks for going that extra step with windows. Loved it.

Standard cleaningDeep clean
Alison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Sylvia and Lupe did a great job. I am home while they are cleaning, and enjoy how well they get along. Contributes to a cheerful feeling! Thanks.

Standard cleaning
Cynthia15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lilliana & Angeliz were absolutely thorough and pleasant to work with. The bedrooms and bathrooms were perfectly cleaned and refreshed!

Standard cleaningGeneral housekeepingDeep clean+ Value
Hande4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

You did an amazing job as always, ladies! I’m so grateful for everything – thank you!

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Marilynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I really like the team of Larena and Liliana. They are always happy and cooperative, even when my house is a bit in disarray. My kudo's to them!

Standard cleaning+ Responsiveness+ Punctuality+ Professionalism
AvaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Today’s cleaning was amazing! Team number with Gaby and Irene did a really great job and went above and beyond. I came home from work, and the whole house smells so clean. It was amazing!!!

Customer photo from Ava's review
Standard cleaning+ Professionalism
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Once again a great experience using the Cleaning Authority!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
roshini3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional and amazing service.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The Cleaning Authority - Chicago North Shore had been cleaning our home for several years and continue to provide an excellent cleaning experience. They are always on time and very professional. Nooks and crannies are never overlooked due to their rotation schedule. Our home looks just as clean today as it did the first time they cleaned it!

Standard cleaningService not listed+ Quality+ Value
Laura11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very happy with today's cleaning, thorough and professional as I work from home and need timely and efficient services.

General housekeepingStandard cleaning+ Responsiveness+ Value
Louis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been using the Cleaning Authority for a long time, and they do a really good job. The team that usually comes to our house (2 young women) are efficient and attentive, and we’re really happy that they have made our housekeeping so much easier.

Standard cleaning+ Responsiveness+ Value

Show more standard cleaning reviews (61 more) →

Price

$209-21% vs typical basement cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 76%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning81$170–$290
General housekeeping77$164–$253
Deep clean37$265–$614
Moving-related cleaning2$290–$614
Upholstery cleaning2$202–$465

Compare with

Northshore Cleanaholics logoNorthshore CleanaholicsExperts Score 91North Chicago · 4.91★Imperial Deep Cleaning service logoImperial Deep Cleaning serviceExperts Score 58North Chicago · 4.77★Chicago Cleaning Services Group logoChicago Cleaning Services GroupExperts Score 58North Chicago · 4.50★