DEEP CLEANING SERVICES · FAIRFAX, VA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%36+5.4Craft & service 20%75+15Value 10%50+5Momentum 8%81+6.5Track record 7%66+4.6Accountability 5%25+1.3Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

The Cleaning Authority - Fairfax

Better than 33% of deep cleaning services · #27 of 40

4.8★308 Google reviewsGoogle star rating as shown on Google Maps.
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ matthew · 5 days ago

The communication is great and were on schedule. The cleaning was really good, and I like they focus on different areas each time. Thanks!

Paid $250–300Reasonable priceGeneral housekeeping
★★★★★ Claudia · Edited 6 days ago

Our house looks great! The Cleaning Authority did a terrific job! We are pleased with their work and will have them back!

Paid $150–200Not sureGeneral housekeeping
★★★★★ Katina · Edited a week ago

Great job! I appreciate all the effort and attention to detail from this team. My family is very happy after their visits!

Paid $200–250Reasonable priceStandard cleaning+ Quality+ Professionalism+ Value
★★★★★ Mary · 3 weeks ago

My house is so clean! They did a great job! Hot stains out of my Corian sink that I never thought could come clean.

Paid $200–250Reasonable priceGeneral housekeeping
★★★★★ Regina · Edited a month ago

I have been with this company for over a year. They always do awonderful job and truly value their customers-thank you!

Paid $200–250Great priceGeneral housekeeping
★★★★★ Henry · Edited a month ago

Excellent service, sending the same cre w each time so they know the premises, always pleased with the results.They do an excellent job of cleaning for us.

Paid $200–250Reasonable priceStandard cleaning

vs category

Blue = The, grey = deep cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (2 reviews)2024-Q2: 4.88★ (8 reviews)2024-Q3: 4.55★ (11 reviews)2024-Q4: 5.00★ (9 reviews)2025-Q1: 4.54★ (13 reviews)2025-Q2: 4.86★ (14 reviews)2025-Q3: 4.85★ (13 reviews)2025-Q4: 5.00★ (16 reviews)2026-Q1: 4.83★ (18 reviews)2026-Q2: 4.53★ (15 reviews)2026-Q3: 4.94★ (17 reviews)2026-Q4: 5.00★ (10 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$170-39% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 16%Reasonable 78%Overpriced 2%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%36+5.4Craft & service 20%75+15Value 10%50+5Momentum 8%81+6.5Track record 7%66+4.6Accountability 5%25+1.3Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
36
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
75
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
50
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
66
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
25

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+106 / −0
Professionalism
+103 / −0
Responsiveness
+73 / −0
Punctuality
+79 / −0
Value
+85 / −0

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