DEEP CLEANING SERVICES · FAIRFAX, VA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%36+5.4Craft & service 20%75+15Value 10%50+5Momentum 8%81+6.5Track record 7%66+4.6Accountability 5%25+1.3Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

The Cleaning Authority - Fairfax

Better than 33% of deep cleaning services · #27 of 40

4.8★308 Google reviewsGoogle star rating as shown on Google Maps.
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Cleaning Authority - Fairfax for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$157–$248
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 81 Google reviews tagged “General housekeeping” · showing 20

★★★★★ matthew · 5 days ago

The communication is great and were on schedule. The cleaning was really good, and I like they focus on different areas each time. Thanks!

Paid $250–300Reasonable priceGeneral housekeeping
★★★★★ Claudia · Edited 6 days ago

Our house looks great! The Cleaning Authority did a terrific job! We are pleased with their work and will have them back!

Paid $150–200Not sureGeneral housekeeping
★★★★★ Richard · Edited a week ago

Great job as usual

Paid $100–150Reasonable priceGeneral housekeeping
★★★★★ Henry · Edited a week ago

Always the same people, friendly, efficient , totally satisfied. Highly recommend.

General housekeeping+ Punctuality
★★★★★ Katina · Edited a week ago

Great job! I appreciate all the effort and attention to detail from this team. My family is very happy after their visits!

Paid $200–250Reasonable priceStandard cleaning+ Quality+ Professionalism+ Value
★★★★★ Mary · 3 weeks ago

My house is so clean! They did a great job! Hot stains out of my Corian sink that I never thought could come clean.

Paid $200–250Reasonable priceGeneral housekeeping
★★★★★ Phillip · 4 weeks ago

Excellent service will use agin

Great priceGeneral housekeeping
★★★★★ Regina · Edited a month ago

I have been with this company for over a year. They always do awonderful job and truly value their customers-thank you!

Paid $200–250Great priceGeneral housekeeping
★★★★★ Nancy · Edited a month ago

Very thorough.

General housekeeping
★★★★★ Luis · Edited 2 months ago

Very pleased. Extremely efficient and detail-oriented. This is a big house, but they tackled the job well. Highly recommended.

Paid $150–200Reasonable priceGeneral housekeeping
★★★★★ Molly · Edited 2 months ago

I went into this most recent cleaning thinking there was no way they would be able to get the stains out of our couch from my dogs bone. I was pleasantly surprised when I walked into my living room to a completed spotless couch!

Paid $200–250Great priceGeneral housekeeping
★★★★★ Janet · Edited 3 months ago

The ladies did a very good job.

Paid $150–200OverpricedGeneral housekeeping
★★★★★ Judy · Edited 3 months ago

Great cleaning today by the Cleaning Authority team who did a amazing job. The Cleaning Authority is always responsive to my calls and concerns. I appreciate that they send an email reminder and the areas of focus for an upcoming cleaning.

Paid $150–200Reasonable priceGeneral housekeeping
★★★★★ Rev · Edited 3 months ago

Great service!!! Reliable and thorough

Reasonable priceStandard cleaning+ Responsiveness
★★★★★ Lynne · 3 months ago

The the place is spotless and they are professional and in time. I would recommend them.

Paid $150–200Reasonable priceGeneral housekeeping
★★★★★ Cindy · 3 months ago

The Cleaning Authority of Fairfax is the only cleaning service I've used over the last 25 years. Always on time, efficient and thorough in their cleaning, and reasonably priced. Highly recommend!

Paid $200–250Reasonable priceGeneral housekeeping
★★★★★ Dave · Edited 4 months ago

Good job. Prompt and thorough.

Paid $150–200Reasonable priceGeneral housekeeping
★★★★★ JM · Edited 4 months ago

The professional cleaners from the Cleaning Authority (CA), Carolina & Yuri, are an efficient, courteous , and hardworking team! Muchísimas gracias por todo su trabajo y dedicación !!!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
★★ Elena · 4 months ago

Very inconsistent cleans. Management is dismissive and unhelpful on quality control issues.

General housekeeping
★★★★★ Lillian · Edited 4 months ago

The cleaning team that came to my house today were exceptional!

Paid $100–150Reasonable priceGeneral housekeeping

Show more general housekeeping reviews (61 more) →

vs category

Blue = The, grey = deep cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (2 reviews)2024-Q2: 4.88★ (8 reviews)2024-Q3: 4.55★ (11 reviews)2024-Q4: 5.00★ (9 reviews)2025-Q1: 4.54★ (13 reviews)2025-Q2: 4.86★ (14 reviews)2025-Q3: 4.85★ (13 reviews)2025-Q4: 5.00★ (16 reviews)2026-Q1: 4.83★ (18 reviews)2026-Q2: 4.53★ (15 reviews)2026-Q3: 4.94★ (17 reviews)2026-Q4: 5.00★ (10 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$170-39% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 16%Reasonable 78%Overpriced 2%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%11+3.9Reliability 15%36+5.4Craft & service 20%75+15Value 10%50+5Momentum 8%81+6.5Track record 7%66+4.6Accountability 5%25+1.3Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
11
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
36
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
75
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
50
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
81
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
66
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
25

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+106 / −0
Professionalism
+103 / −0
Responsiveness
+73 / −0
Punctuality
+79 / −0
Value
+85 / −0

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