HOUSE CLEANING SERVICES · SAN DIEGO, CA
The Cleaning Authority - San Diego logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%55+8.3Craft & service 20%86+17.2Value 10%44+4.4Momentum 8%95+7.6Track record 7%85+6Accountability 5%78+3.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

The Cleaning Authority - San Diego

Better than 72% of house cleaning services · #14 of 50

4.9★332 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I really like the ladies who came to clean. They are prompt, thorough and professional.

Paid $150–200Reasonable priceStandard cleaning
Lynn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had two cleaner that worked very diligently and thoroughly. My house sparkled when it was done. My cleaners work very quickly and efficiently. Last week I didn’t leave a review, but my cleaners never left a sheet. I didn’t have their names, but I knew one of the persons name and she left her phone charger. I tried…

Paid $150–200Not sure
Colleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alicia and Carmen were wonderful. They were very kind and did a great job cleaning my house.

Paid $200–250Reasonable priceGeneral housekeeping
San7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Julia, Briana, and Claudia did a good job cleaning my house on October 11, 2024. I was especially pleased that they changed the sheets.

Paid $250–300OverpricedStandard cleaningGeneral housekeeping
Ross13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Team 9 was here again today (Lupita & Carmen this time), and did another wonderful job!. They are consistently quick and competent, breezing through the condo making everything look spick and span.Thank you as always to The Cleaning Authority and your excellent teams of professionals. I appreciate the consistency more than I can say!

Paid $100–150Reasonable priceGeneral housekeeping
Vicki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We are so very pleased with the Crew of the Cleaning Authority! Our bi-weekly Crew 9 Team of Lupita, Alma and Sasha re very thorough and trustworthy. We live in the Kensington area and so appreciate the details and products they use that make our home and the outside patio feel so clean and fresh for days! We highly recommend them and Crew 9.

Paid $100–150Great priceStandard cleaning

vs category

Blue = The, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (5 reviews)2024-Q3: 3.83★ (6 reviews)2024-Q4: 5.00★ (52 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 5.00★ (9 reviews)2025-Q3: 4.00★ (3 reviews)2025-Q4: 4.90★ (41 reviews)2026-Q1: 4.93★ (15 reviews)2026-Q2: 4.92★ (12 reviews)2026-Q3: 4.94★ (16 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$209-25% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 17%Reasonable 69%Overpriced 6%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%55+8.3Craft & service 20%86+17.2Value 10%44+4.4Momentum 8%95+7.6Track record 7%85+6Accountability 5%78+3.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
35
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
55
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
86
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
44
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
85
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+112 / −0
Professionalism
+115 / −1
Responsiveness
+72 / −0
Punctuality
+74 / −0
Value
+62 / −0

Compare with