HOUSE CLEANING SERVICES · SAN DIEGO, CA
The Cleaning Authority - San Diego logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%55+8.3Craft & service 20%86+17.2Value 10%44+4.4Momentum 8%95+7.6Track record 7%85+6Accountability 5%78+3.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

The Cleaning Authority - San Diego

Better than 72% of house cleaning services · #14 of 50

4.9★332 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Cleaning Authority - San Diego for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$336

All 2 Google reviews tagged “Office & workplace cleaning”

★★★★★ Jack · Edited 5 months ago

The Cleaning Authority crew does a great job. They are very polite, thorough, and respectful. They work from a rotating list of chores, if there is something not on their list, they are always happy to do it. We have a home office, and they always ask about the best time to clean the office so as to not interfere…

Paid $200–250OverpricedDeep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Karen · Edited 6 months ago

We have been having our home cleaned by the Cleaning Authority for quite some time now. I have recommended them to our neighbor and friends too! They are kind, friendly, professional and not to mention does an AMAZING job cleaning our home. Thank you Ladies!

General housekeepingOffice & workplace cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism

vs category

Blue = The, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (4 reviews)2024-Q2: 5.00★ (5 reviews)2024-Q3: 3.83★ (6 reviews)2024-Q4: 5.00★ (52 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 5.00★ (9 reviews)2025-Q3: 4.00★ (3 reviews)2025-Q4: 4.90★ (41 reviews)2026-Q1: 4.93★ (15 reviews)2026-Q2: 4.92★ (12 reviews)2026-Q3: 4.94★ (16 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$209-25% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 17%Reasonable 69%Overpriced 6%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%55+8.3Craft & service 20%86+17.2Value 10%44+4.4Momentum 8%95+7.6Track record 7%85+6Accountability 5%78+3.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
35
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
55
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
86
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
44
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
95
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
85
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+112 / −0
Professionalism
+115 / −1
Responsiveness
+72 / −0
Punctuality
+74 / −0
Value
+62 / −0

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