INTERIOR CLEANING SERVICES · SYLVANIA, OH
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%68+10.2Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%97+7.8Track record 7%43+3Accountability 5%73+3.7Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

The Cleaning Genie

Better than 25% of interior cleaning services · #15 of 20

4.6★83 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
75%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Cleaning Genie for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$108–$172
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 43/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Standard cleaning”

Luigi10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a pleasure. Good job, fair price, dependable.

Paid $100–150Reasonable priceStandard cleaning
ButchLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a great job.

Paid $100–150Great priceStandard cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job

Paid $50–100Reasonable priceStandard cleaning
Cheri10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’ve used Cleaning Genie services for more than 25 years in my home. The staff are professional, courteous and thorough in their work. We appreciate Barb and Jessica who work for us currently. Barb has been caring for our family for years, and she works hard to make our home a pleasant place for us to live. And our little dog likes them too!

Customer photo from Cheri's review
Paid $100–150Reasonable priceStandard cleaning
Padma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ms Michaela did a wonderful job of cleaning my home today! The floors were well vacuumed and the bathrooms were very clean.

Paid $100–150Reasonable priceStandard cleaning
Dana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Barb and her co-worker certainly are cleaning genies. They are swift but thorough and totally dependable. These ladies get down on their knees, stretch up from a stool; nothing misses their notice even when it is intricate woodwork. I have no reservations about leaving the house while they are here. They are careful to lock the door when they depart.

Paid $150–200Standard cleaning
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the first inquiry to my regular biweekly cleanings service and communication have been wonderful! Michaela does a great job, always on time and does a great job with all of the tasks!

Reasonable priceStandard cleaning
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have had Cleaning Genie now for almost 4 years. They are GREAT. I mostly have the same two women and they are thorough, careful, and very respectful. My house looks great when they leave. This is a really good service.

Standard cleaning
AndrewLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Barb and Nicolette have done such a great job for us!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Heather and Amanda always do a superior job cleaning our home. We are always satisfied and they do any additional tasks when asked.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Elsa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good experience with wonderful ladies. Great cleaning in a timely manner.

Standard cleaning
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

We got taken to the cleaners by these crooks. My wife and I moved from our condo on Saturday to our new home. We thought we would do the right thing and have the condo we were renting cleaned for our old landlord. The Cleaning Genie quoted us at $70 a hour for 2 women to clean our 1,400 square foot condo. It took…

Standard cleaning− Value
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

They need 0 star . The guy that runs this operation is rude and the office worker was rude. You would think by the way they act that they had a lot of business. They do terrible . They're good employees quit because hes impossible. Worst company I've ever seen.

Standard cleaning− Responsiveness− Quality
richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceStandard cleaning

vs category

Blue = The, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02021-Q4: 5.00★ (2 reviews)2022-Q1: 5.00★ (1 reviews)2023-Q3: 5.00★ (1 reviews)2023-Q4: 5.00★ (21 reviews)2024-Q1: 5.00★ (4 reviews)2024-Q3: 4.40★ (5 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q2: 5.00★ (6 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 5.00★ (3 reviews)2026-Q1: 5.00★ (1 reviews)2026-Q2: 5.00★ (6 reviews)2021-Q42023-Q22024-Q42026-Q22026-Q4
This companyIndustrydot size = review count

Price

$132-35% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%68+10.2Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%97+7.8Track record 7%43+3Accountability 5%73+3.7Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
4
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
3
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
97
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
43
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
73

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+4 / −3
Professionalism
+3 / −2
Responsiveness
+4 / −2
Punctuality
+2 / −0
Value
+4 / −4

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