Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
The Comfort Authority logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

The Comfort Authority

Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,953 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Comfort Authority is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Comfort Authority is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Comfort Authority is better than 89% of HVAC contractors.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Comfort Authority is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Comfort Authority is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Comfort Authority is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired The Comfort Authority for 8 kinds of job.

The Comfort Authority for a/c system dismantlement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system dismantlement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9

All 8 Google reviews tagged “A/C system dismantlement”

S3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

My wife and I had a great experience with the team at The Comfort Authority. Derek in sales explained the options and what to expect in a professional and friendly way. Juan and Gary did a great job on the installation of the a/c system. Highly recommended!

A/C system dismantlementInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Gary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I called the Comfort Authority because I was not happy with my previous HVAC service company. I chose them based on universally positive reviews on Google, Better Business Bureau, Yelp and Angie's List. Making an appointment was easy. Rick Haven arrived on schedule and listened patiently as I explained all the…

Paid $1,000+Reasonable priceA/C system dismantlementInstallation+ Quality+ Professionalism
JimLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Peter and his installation team did an excellent job replacing one of our AC units and its air handler. They were timely, proficient, and very careful. We are very pleased thus far with the performance of the new unit.

A/C system dismantlementInstallation
Bryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
CSCM2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Glenn was awesome. Professional service provided, explained the situation and what he was going to do to resolve it. Always great service from The Comfort Authority

CleaningA/C system vent cleaningThermostat installation+ Responsiveness+ Punctuality+ Quality
regla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Would recommend for sure. They were fast to respond and did a great job installing. Sales rep was great and installers were all friendly and professional.

A/C system dismantlementInstallationHeating system installation+ Responsiveness+ Punctuality+ Quality
Debaney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Peter and team were professional, efficient and kept the area clean. The air is cool and crisp. I am delighted with the service.

A/C system dismantlementInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
Lawrence1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to assess the state of my current system and were extremely informative and willing to explain all the details of what was going on all while giving options to resolve the issue. I definitely felt like they had my best interests in mind and not just selling me an expensive system for no reason .

A/C system dismantlementHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$227-30% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 1%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance313$37–$295
A/C system maintenance275$39–$393
A/C system repair145$209–$786
HVAC system repair143$205–$933
A/C preventive maintenance93$104–$621
Install AC75$1.4k–$3.2k
Repair HVAC53$216–$495
Cleaning51$104–$343

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