How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREThe Comfort Authority
Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,953 Google reviews
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Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired The Comfort Authority for 8 kinds of job.
The Comfort Authority for a/c system maintenance
Clear ✕All 278 Google reviews tagged “A/C system maintenance”
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to go. Thankful we switched to Comfort Authority they always take good care of us!
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
Ura was very knowledgeable, respectful, and able to troubleshoot every issue for our AC unit! Friendly, quick service. 5/5
I had a great plumbing inspection and scheduled our tech (I forget his name, but he was awesome) to come out and change out a fitting and pipe to our water heater. He was super punctual, respectful and knowledgeable. I highly recommend comfort authority for AC and plumbing!!
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Alyssa specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs,…
Glenn and Frank were great and very good in their explanation!
Alyssa was great in doing the 6 month maintenance on my AC and HVAC. She was professional, kept her booties on inside the house, and explained everything thoroughly. She gave recommendations for potential updates but didn't pressure me.
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Alyssa was fantastic! Friendly, professional, informative - thank you Alyssa!
Alyssa was very informative, prompt, and thorough in explaining the services she provided. She took the time to answer our questions and made the entire experience very positive. We would absolutely recommend Alyssa and Comfort Authority and plan to continue using them for the preventative maintenance and service of…
Had 6 month PM service on A/C systems. Glenn the technician was on time and completed the PMs. Glenn was friendly and courteous and documented everything with pictures. Fortunately no major issues found.
Glenn Sanchez with Comfort Authority provided the annual maintenance for our AC unit. Additionally, he replaced a malfunctioning thermostat during the weekend. He was very knowledgeable/thorough and took the time to explain issues with great detail. He has a very engaging personality and was receptive to my many questions.
Great service. Glenn was on time, thorough, and friendly. AC systems are working great. 100% recommend.
I’ve been using Comfort Authority for servers years. Glenn did a great job. All their technicians are very knowledgeable and thorough. I have referred many neighbors to them.
Alyssa was a great tech. Thorough and professional. I could tell she took great pride in doing a great job!
Alyssa did a complete check up, cleared the drain line and installed new capacitor for our AC unit today. Our unit was installed by the same company The Comforter Authority 8 years ago. From the moment we called for the service to the final job completion, everything went smoothly. Alyssa is very professional,…
Arthur Vega did an outstanding job providing maintenance to my AC
Glenn and James performed annual a/c and plumbing inspections today. They went over all our systems and gave me a detailed list of recommended improvements without any sales pressure. I can feel confident we’re good ‘til the next visit! Great service as always from The Comfort Authority!
Luis is great, super thorough work!
Fantastic company, would highly recommend! From scheduling to the actual techs, everyone is super friendly and knowledgeable. There's no high pressure sales either. Had Glenn out today, he did an amazing job.
Alyssa is one hell of a technician she is just oriented to do the job right she checks everything leaves nothing to chance and does a job well done she definitely deserves more than five stars I'd give her 10 she's a great asset to your company if I was you I'd make sure to hang on to her cuz she makes everything…
Alyssa was our very knowledgeable technician who listened very well and took the time to investigate the issues we had. There was no pressure to buy products or services that were not needed—only good advice on fixing our problems with the A/C. We’ve always had kind, intelligent, respectful techs with Comfort Authority and Alyssa was top notch.
The company was proactive with their communication and the technician Luis was courteous, thorough and professional.
Ura was the most knowledgeable technician I have had. He was thorough and did a great job
Luis came out and fixed everything! Air conditioners cost alot so you want to be confident about the quality of your equipment, how it's installed, and how it's maintained. The Comfort Authority delivers on all 3 of these issues and they made the purchase of my new AC an easy and seamless experience from start to finish.
Luis called me and he was Actually early. Luis showed me step-by-step what he was doing to maximise my heating and cooling system. I have saved so much money on my electric bills due to this new system that was put in several years ago. This was such a great company this is such a great company ended has reparable…
We have been using The Comfort Authority for our AC for years and they do great work. Always on time with honest pricing. I want to thank Darian in particular for his work today.
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
Have worked with Comfort Authority in the past and have their comfort program. My ac had come to the end after 20 years. Last year I was lucky to have the system rewired by comfort authority and had another year out of it. Gary and Ren worked for 12 getting my system in. A few issues we corrected the next day. Awesome job thank you
As a Property Manager overseeing several condominium communities in and around the Treasure Island area, with 25 years of industry experience, I have had the opportunity to work with a wide range of service providers. Throughout my career, I have witnessed both exceptional and substandard levels of service.…
On time and courteous. Very informative. Information was clearly given.
Shout out to another great group of repairs to the Comfort Authority.Guys showed up on time checked and repaired one part but then found I needed a new air handler.They found one and installed it the same day.Can’t say enough good things about Ura and Michael Bonk for the outstanding job they did.I always recommend…
Darian and Tison were both very professional. Arrived promptly and worked efficiently!
Fantastic tech and service. I really enjoyed speaking with him in general. The communication of technical information was excellent.
Alyssa was an awesome tech, Florida is very hot and she is out there getting the job done. Very professional and polite. Very detailed on what she was doing and what it was for. Keep up the awesome work
Luis from the Comfort Authority was extremely nice and very thorough. I am impressed with the customer service provided.
I’ve been with Comfort Authority for 10 years now and they have never disappointed. Glenn is a fantastic technician and a wonderful person. I highly recommend this company and Glenn.
Alyssa was efficient, quick and friendly!
All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since…
The worked performed was under warranty for parts and labor. So I paid nothing out of pocket. Both the plumbing inspector, Frank, and the A/C inspector, Tyson, were very professional and performed their inspections inside my home using foot covers to protect my flooring. I was very pleased with their visit and the time it took to repair the A/C.
Ura was such a pleasure to work with regarding my A/C Unit. He did an excellent job with my full A/C check up and had extensive knowledge of every aspect of my a/c unit. He continuously checked in with me with his findings and explained them to me in a way I could fully understand the issues that will need to be…
Alyssa, was very good. I can tell that she takes pride in her work and had very good things to say about this company and how they care about not only the knowledge they have about a/C's but they are personable and respectful of there clients
Tison was very meticulous ,great attention to details. He did very good job ,very efficient . Will definitely ask for him next time
Ura was great! Was very knowledgeable and took his time to explain what he was saying and options. Didn’t feel pressured to do anything. And worked beyond his expected timeframe and I never felt he was bothered or annoyed.
Tison was super quick and professional. He did a great job!
(Updates of full 10 years of using Comfort Authority below, latest tech to help was Ura Shon) Dave Hood is an outstanding employee of Comfort Authority. I recommend this company to anybody that has even an inkling of worry with their ac unit. Very professional and honest with fair prices. **Update 2021** Since I…
Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.
08/20/2025 Adding New Review to Previous Review Below Today we had our annual maintenance and today's technician was Luis. Great guy and very professional and knowledgable! After he preformed his service, he clearly explained what was done and things he saw that might need to be addressed in the future. He made…
Alyssa was amazing! She was professional, friendly and did a great job. She cleaned the coils, replaced by UV light, and pulled off many vines that were growing outside on the unit. The before pictures showed the very dirty coils and the after pictures showed the clean coils clean and shiny like brand new! She was…
Alyssa is a wonderful technician! I appreciate Alyssa being able to come out amd service my a/c. She was very informative and explained everything in detail. Appreciate the service!.
Gage did a great job with my routine a/c maintenance
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Great service! High 5 starts
Quick response! Friendly service! Fair pricing! 😃👍
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
I’ve been a Comfort Authority customer for about 6 years and my previous review from about 4 yrs ago is attached to this, also a positive experience Everyone who’s ever been to my house has been competent and easy to work with but Ura was amazing. He came out to do yearly maintenance but It turned out that there…
Glenn came out on short notice to fix ann A/C issue at my house and did an exceptional job. He was so professional, efficient, honest, and very thorough. I always appreciate the fast response and fantastic service you get with Comfort Authority. I highly recommend this company.
Been using Comfort Authority for a number of years, at multiple residences and properties. Service is excellent. Luis has conducted service at my house the last few times and he’s one of the most knowledgable, honest and thorough technicians I’ve ever met. 6 stars for him if I could. Most recent visit with Glenn was outstanding as always.
Great service, even better people Big shoutout to the team at The Comfort Authority! We just replaced an aging AC unit with them (thanks to Luis for the initial inspection, Derek for the help with the planning and design, and Gary & Shiar for the smooth install). It’s such a relief knowing we won’t be sweating it…
Luis serviced my HVAC/AC and Dalton took care of plumbing/water heater. Both services handled with perfection and very detailed. I had a water heater installed in 2006 that needed an immediate swap out. 2 hours later I had a new water heater delivered and installed thanks to Dalton and Comfort Authority. 5 stars to…
Glenn was very professional, explained everything he did during the thorough inspection
Luis and Brian came today for our regular ac inspection/maintenance. As always- amazing service!!!. Outstanding way of explaining what they checked and things to look for. I’m always reminded how good it is to have the comfort plus membership - being reminded about the service helps me make the most of my busy…
I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek…
Ura from Comfort Authority was fantastic! He handled my AC maintenance thoroughly and took the time to explain everything he was talking care of in a very informative, easy to understand way. On top of that, he was incredibly friendly and patient—especially with my wildly excited mini goldendoodle. Usually I have to…
We had a ceiling leak and are so thankful we stumbled upon this company! This was the second company we called for an estimate on replacing our duct system. The first quote gave us serious sticker shock. Derrick came out, and he was incredibly knowledgeable and informative. The price was very reasonable, and you…
I had Luis as my tech today. He was excellent and most thorough. He even noticed my system was missing a surge protector missing from the original installation. Highly recommend him
Luis was very friendly, personable and knowledgeable. Checked all systems thoroughly during the maintenance checkup. Should we encounter any issues in the future, we’d be happy for him to return as our tech.
Romeo was extremely helpful with explaining the unit. Very professional and clean. Hey, Glenn was great and informative! 12-19-25
Excellent service. Explained everything thoroughly. Thank you Glenn Sanchez!
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Great job. They were quick efficient and very professional. I had the technician Robert V. Did an wonderful job.
Robert Villeda was very courteous and did an excellent job. He inspected and cleaned the A/C unit and installed needed parts with skill and efficiency. Great job!!!
Ura was my technician this afternoon and he absolutely knocked it out of the park. He was very professional, even showing me what he was doing and explained how the unit worked. Very honest and straightforward, I cannot recommend Comfort Authority enough!
Ura was right on time, understood exactly what needed to be done, showed me what he was doing step by step, and thoroughly explained my options. He was very friendly, professional, and didn’t mind my nosey, meddling cat climbing all over while he worked. Thanks, Ura! You’re the best!
Chris is professional and honest!
These guys are great. From sales to install to service, everyone I've worked with or talked to has been great. Very knowledgeable. They care about what they do and about doing it right. I can't recommend them enough. 5 ⭐s all the way. Since my fist post, we've replaced our upstairs AC unit now. Same…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Excellent service! My technician Peyton for the plumbing was very good , through and helpful. Checked everything out and provided me options for my review. He was not pushy and gave great customer service
We had a wonderful experience with our technician. We serviced our machine, found a problem and walked us through the process of getting it fixed and different option. He was professional, personable and made the experience wonderful. Highly recommend
Raymond was fantastic. Super knowledgeable and helped explain everything in great detail. If you ever need anything ask for him!
On time, professional, thorough, and explained every bit of the service. They went the extra mile to contact the AC manufacturer so our repair was covered under the warranty! The annual service plan pays for itself each year with the inspection, cleaning and service by keeping the equipment running well. Top…
Techs are very profesional and always show up on time. AC feels perfect! And Thank you Rick Haven! ⭐️⭐️ ⭐️⭐️ ⭐️
Austin performed yearly maintenance on AC today and provided the standard professional service of Comfort Authority. He was on-time, knowledgeable, and effective in bringing systems up to spec. Consistent service for years.
Wonderful Honeywell Home Unit installation service provided by Seth and Ren. They were punctual, courteous and highly professional. Of particular note was their willingness to provide information about the installation of our unit in layman’s terms. From the moment they arrived until their departure, we were very…
Chase & Austin are great!
Glen from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.
Eric was great! He was well informed and explained everything well. On time and respectful.
Raymond provided excellent service. He was professional and polite. He provide tips for keeping our styrene clean and working well.
Performed annual maintenance. Good job.
The Comfort Authority replaced our A/C and duct work in 2017 and have maintained it with a yearly cleaning ever since. We are 110% satisfied with this gorgeous unit and their courteous services.
Update 2/7/25 -- We had our annual inspection and ended up getting a new replacement A/C unit. Comfort Authority was extremely patient walking through the process and options, as well as working within our budget. The next day our installers Gary and Ren came out and did a fantastic job, they provided top notch…
Glenn Betancourt performed the requested maintenance an offered me suggestions to improve my system performance in a helpful way so I could choose what worked best for me.
All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
Comfort Authority certainly lives up to its name. Having installed my A/C four years ago, their ongoing service continues to boast excellence. After my compressor just stopped working, Rick spent a few hours sleuthing all the circuitry to track down an illusive wire deep inside the unit hidden from view that had…
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
A/C went out late Sunday afternoon. Had repair completed by 10:00am Monday morning! The Comfort Authority was quick, efficient, professional and budget friendly. Their tech, Chase was courteous and professional. I would highly recommend The Comfort Authority!
The comfort authority called to schedule my yearly maintenance, showed up on time and were very professional and knowledgeable. I have already recommended the comfort authority to other people and will continue to do so.
The service was great, the persons that I worked with the schedule and conduct the service did a wonderful job. Everyone was very friendly and customer service is oriented. Definitely use them.
Ray was awesome and so informative, answered all my questions and got all the work done same day. Would recommend the Comfort Authority to anyone who needs AC work done.
It was time for my annual service so I arranged for the Comfort Authority to come out and check out the system. The entire process from arranging the service to the notification messages was skillfully handled and efficient. Raymond the service tech who came out to inspect the system was friendly, knowledgeable and…
Glenn is always professional and goes above and beyond. I am grateful to have him keep my air conditioning on top running order
We called Comfort Authority on Saturday but due to very busy schedule no one was able to come to work on our unit. Josh from Comfort Authority called us on Monday apologizing for the delay and was able to work us into the schedule that day. James and Steve came out and checked out our old unit that was struggling.…
Today (12/3/24) Luis came out to check my AC system which is a free service included if you sign up for their $25/mo. Premium Membership. He was very professional, friendly and thorough during his visit. He reviewed/documented everything he did and did a great job cleaning the unit and drip line. I would highly…
The Comfort Authority has always been great w communication, punctual, responsive, and provides quality service. Both Seth (AC) and Eric (plumbing) did a great job explaining what’s working and not working as well as it could be w our systems, gave us several options to consider, and recorded in detail the services…
Outstanding professional team of AC technicians... Excellent customer support system. I called at 6am and the technician arrived within 2 hours. Rick Hastings the service tech gave me an excellent diagnostic to move Forward with a solution. Great service.
We were new to Florida so we had no idea who the reputable contractors were for AC maintenance. The reviews online included enough narrative that I decided to give them a try. Overall experience has been extremely positive.
Great company. Upfront pricing. Outstanding customer service! Best in the biz! Glenn was on time, professional and knowledgeable. He completed my annual maintenance. Highly recommend these guys for HVAC maintenance and repairs!
Michael was excellent. He was very attentive to our issue and helped to come up with a plan to resolve our AC problem. I recommend Michael from Comfort Authority for your AC needs.
Sean did a awesome job. Would highly recommend
As always: a wonderful experience for something that I thought would be nightmarish. I love that the dispatcher calls me back within minutes to set the Fastest appointment that day. She kept communication open with me every step of the way...called and texted with updates on the appointment, the technician, the time…
Demmar was friendly, professional, and very clear in explaining our AC system. He provided excellent service!
Chase came to alleviate a/c issue and did a great job as he was timely in response, professional, cordial, educational, and knew his craft well..My mom and myself were very pleased as he did a great job. Most importantly family owned company run by great people, as been consistently great in the years I have dealt with them. 5 stars plus.. Steve Barbato
I’m in the service industry myself and have always been critical of a technician coming into my home and not meeting my expectations. Today, Eric serviced our AC and delivered World Class Service! I am extremely impressed. He represents your company well. He is very knowledgeable, professional and polite. I look forward to seeing Eric our next check up.
Our technician arrived on time, and even called in advance to let us know he was on his way. The dispatch team kept us updated on the time of arrival prior to his call. The technician greeted us and explained in great detail what he was going to inspect and about how long it would take. After a very thorough review…
UPDATE 5: TRUST! One of their techs accidentally damaged part of the system causing some water damage. Comfort Authority made it right! TRUST! UPDATE 4: New problem in system resolved professionally by Glenn B, once again. UPDATE 3: AC shutdown due to the algae crap that builds up. GLENN B. showed up on…
We had our annual inspection/tune-up today and our technician was Demarr. He was very thorough and explained everything in detail that we could easily understand. He was also very professional, friendly, polite, and respectful of our property. It was a great experience and we hope he’s our technician for future calls.
Eric Winegardner was Very nice and very professional. We have been with The comfort Authority and Steve Cox since they started their business. We have always been very happy with everyone connected with this business.
The service technician, Eric, was competent, thorough, and helpful.
Comfort Authority is best in class when it comes to HVAC installation/ new units and servicing on the front and back end. Eric and Glenn were hands down the best technicians I have ever had. They walked me through every step of the process and did a full debrief after. They took the time to understand my situation and recommend remedies that fit my budget.
James is the best! Thoroughly checked out our system, and answered all our concerns and questions.
Update: We had yet another great experience with our tech, Michael Kennedy. He was extremely professional and just an overall nice guy. He helped us with some issues we were having with out two ACs following a power surge. He diagnosed the issues quickly and offered us options. What I appreciate about the…
The technician an was on time and did a nice job.
Glenn came today and he was very prompt and explained everything in a way that I can understand it. This company was very professional. They communicated thoroughly and did exactly what I wanted them to do. I will use them for annual maintenance.
James came to do my annual maintenance today he was very friendly and professional and thorough in his inspection of my unit and my air handler. I really appreciate the quality of the employees at Comfort Authority, it always makes it a pleasure to do business with you guys and my dog loved James.
James was great and very helpful and thorough. At ease knowing we have Comfort Authority to assist with any unpredictable needs with our AC units.
Prompt, professional, and extremely knowledgeable. Highly recommend this company!
Once again come Comfort Authority was great. Professional, knowledgeable, Romeo my technician was great. I highly recommend the companyl.
Had a problem with the refrigerant in my AC unit, had someone from comfort authority come to check it out. Their employee said the entire unit would need be replaced or we would have to spend close to $3000 to refill our refrigerant since the type (R22) was $600 per pound. We called for a secondary inspection from…
Very friendly, professional, informative
Romeo was kind, he explained everything he was doing and why, he took pictures and videos to evidence his work, and he welcomed my thoughts and questions. Overall great experience and our AC unit has been working much better.
Romeo was as professional as they come. Very kind and informative! Even gave me little tips to clean and maintain the a/c on my own. 5 stars!!
Chase and Tony were professional and thorough with just the right amount of pleasant friendliness. They explained everything so that I understood it but didn't try to oversell or push. I appreciate that. I will certainly use their services when needed.
Romeo inspected a vent mildew problem on 8/21/23. Discovered a temperature discrepancy and caulked the boot to the vent. He looked through the system for what caused the problem as well as showing me a way to use my AC more efficiently. He was very pleasant to work with. Thank you! Chase Prather was here 12/9/22…
The best AC company we’ve encountered in Tampa, by far. Always super responsive, super professional, and every technician is very knowledgeable and so, so kind. 10/10 recommend.
Romeo came to our house today to do our yearly AC service. We have been having some issues since it’s been so hot but Romeo went above and beyond to make sure that he checked everything we asked. He even looked at and cleaned out our smaller unit to help beat this heat. He was able to answer all of my questions and…
Romeo did a great job.
Romeo showed up on time and he was very professional and courteous. Outstanding service with consideration for my times. Great maintenance service to keep my unit running great.
Gerald and James diagnosed a leak in the evaporator coil of our downstairs A/C system quickly and efficiently and advised on repair and replacement options. We have used the comfort authority in the past and are annual service plan members. They are always timely and professional, highly recommend!
James was very helpful
All the technicians were very professional and showed up before appt time. They answered all questions patiently. Special thanks to Gerald for cheerful attitude in morning to start the process and Gary for knowledge and skills installing a new a/c system. All techs are great employees of this company. Great job and…
Good Quality
Kind! Friendly! Honest! Affordable! Clean! Professional! Need I say more? Thank you!
I selected Comfort Authority based on their reviews and boy am I glad I did. It was 9:45 pm by the time I realized my AC unit was not working and had been off for 6 hours. I was anticipating a very hot night. However, David Hood had given me his cell phone number and I took a chance he would pick up so late. To…
Romeo is very professional. He expresses himself well, explained everything with patience and care. Cannot expect any better, the best service yet! Please take a chapter from Romeo's book to train all new employees, your business will continue to thrive
Fantastic experience. The technician who came out was the best. Super polite, explained everything and was very thorough. Highly recommend
The technician, Gerald Thompson, did a great job at solving our cooling issues. He fixed our problem and then made sure the outside unit was clean and draining properly. Thank you very much!
Very professional and quick service. Verified that everything was running up to par.
The Comfort Authority is a great A/C company to work with. I appreciate their attention to detail, workmanship and their overall customer experience approach. A special thanks to Romeo who did the annual maintenance on my units yesterday.
Excellent service by a professional technician. James did a very thorough inspection and went through all of the issues with my system. Highly recommended.
Gerald was very professional, thorough, and helpful.
Sean did an amazing job repairing my a/c and doing some routine maintenance on the unit. Thank you for amazing job!
Gerald was very professional, super nice, and he explained what he was doing and why. he also offered additional suggestions about other options we had with our system and maintenance plans.
Gerald was So so nice and helpful! I would definitely recommend!
James my technician did a fantastic job! Very knowledgeable and extremely friendly and courteous!
The Comfort Authority is always very professional, responsive, and helpful.
Susie was great, she was very thorough and made sure to share with me information about the unit and pictures of what she did. Very professional and nice. Definitely recommend this business.
Informative and very professional.
Chase with the comfort authority was very kind and responsive. He completed my yearly cleaning/ inspection and found growth within the air handler. He then was able to clean and sterilize the whole unit and also install a UV sterilization system to prevent the growth from happening again. Would recommend the comfort…
James did the maintenance on my heat and air unit. Did a great job
James was very helpful and informative with different tips on what should be replaced and what size unit we should select.
Chase did an excellent job. I’ve been using CA for years for new systems and maintenance. Highly recommended. If ever you have an issue, they will do everything to correct it.
Sean was excellent. Very thorough, Knowledgeable and very professional I hope he is the tech that services our location going forward. His rating is 5+++++
Gerald Thompson arrived on time, was professional and respectful of our property. He and I had occasion to share some ”small talk” with him speaking highly of his profession and Comfort Authority. Gerald was a delight; Overall, I am delighted to give Gerald a positive review. GRG
Our tech Gerald came by today to do a check up on our system that we purchased from The Comfort Authority and which they installed. Terrific service, and very professional and friendly. Our experience with this company continues to be great.
Have always had a great experience with this company. Scheduling is easy and staff is always professional and friendly. They are great about following up when maintenance checks are due but are never pushy about it. Just had our annual A/C preventative maintenance check with Chase-he was great! Chase was on time,…
I highly recommend Technician Gerald, he was excellent and was very professional.
Chase did an excellent job and was the best experience we've had!!! Highly professional and hes just a good guy all around. Happy holidays everyone!
Great customer service.
Excellent service, great system installed and very happy with their service and product. We had an ac system and complete ductwork installed and now being maintained. Highly recommend.
Cameron McMillan came out today and did a great job. He was polite and well spoken. Cameron was knowledgeable and performed quickly. He was able to clearly explain the problem he found and the plan of action to correct it. Great job Cameron
Cameron was the technician who serviced the unit. He was punctual and he was professional. He explained everything to my understanding and took photos to also provide me with a visual. Definitely pleased with Cameron and Comfort Authority.
I am always blown away by the customer service that The Comfort Authority provides. Today we had Claude Wirt and he was exceptional. Each technician that has come out is so knowledgeable and answers each question carefully. They are always so patient as I try to learn tid-bits about my system. They do not push…
Rick is fantastic! Highly recommend this company-they are professional, helpful and wonderful to work with!
Rick was an excellent technician. He told what was wrong with system. I could not afford the cost. Nonetheless, I recommend Rich highly.
Fantastic company. Claude, the tech that came to do our yearly maintenance was one of the nicest guys. Zero problems with the A/C system since the install last year. Highly recommend.
Heat not working, Chase Prather, my technician did a wonderful job fixing it! He was on time, and fast and knew what he was doing. Loved him. Thank you so much.
This was my second time using comfort authority for my annual A/C inspection. Great service, I received a courtesy call letting me know the tech was on his way and on time. Chase inspected my unit thoroughly and efficiently, at the end gave me a knowledgeable recap and was super friendly. I can’t say enough good…
Great products, service plans, and costumer service. Our service tech, Frank B, is always happy to answer our questions and let us know what we need to keep an eye on. Highly recommend
Rick was an fantastic technician! On time, very knowledgeable and helpful.
Frank was very friendly, professional and knowledgeable. He understood my situation and what I was willing to spend and broke down what was absolutely needed without pressure. Would definitely recommend Comfort Authority
Rick from Comfort Authority came out to do a check-up on my system. Our main goal was to find ways to reduce dust in our home. He was timely and professional. The service included cleaning out the compressor fan outside which was full of leafs. Also identified that the primary capacitor was not working, which I…
I cannot say enough good things about our technician, Rick. He was courteous, on time, kind, and knowledgeable. He was respectful of my home and time, and explained issues in an easy-to-understand manner. I would absolutely recommend The Comfort Authority to anyone requiring their serves.
Chris Dominguez did a thorough job to get our A/C working. He gave a lot of good tips on maintaining our unit and explain the do's and don'ts. A really cool guy to talk to!
Spoke with Beverly and Rick came out the next afternoon. Turns out it was just a breaker I wasn’t aware off. Rick was understanding, friendly and patient. Thank you for great service.
Great local company with fair prices and they explain everything along the way. I would extremely recommend them.
David was so professional explaining everything Along the way of his inspection he told me of all the findings in a simple way which I could understand and everything that needed to be replaced and why. He went over how things were originally installed looked up the warranties for me and just gave me a Lot of really…
We are new to Florida and the area and knew we needed to get our AC checked out. After searching and reading reviews, I decided on The Comfort Authority. I am so happy with that decision! From my call to schedule the appointment to the job completion, this company exceeded my expectations in the way of…
Amazing experience with Chase he was super helpful and came after hours to help with our unit in the attic. Found out the whole thing needs to be replaced, very helpful, timely, and did his best to make sure everything went smoothly for us. Super great company!
Chase was very pleasant and professional.
Frank was able to come out late Saturday and started his diagnosis quickly. Frank was thorough in his diagnosis and did everything he could to bring my dead compressor back to life, like an ac necromancer. Since it was the weekend, we had to wait till Tuesday to get the compressor. When Frank and David came out…
Chase was polite, on time and professional. He explained everything to us and showed us pictures of our system. We are happy with his service.
Our A/C recently went out and The Comfort Authority was great to work with. Specifically, Chris D. was amazing! He walked through things with us on the phone late at night and offered up his cell phone if we had any other questions or issues. He was extremely helpful and knowledgeable and got things working right…
Rick was on time and did a thorough check of both a/c systems.
Everything about the experience was great. They were very thorough before arriving text me before hand text me to follow up I knew exactly when they were going to come. Rick was so professional very thorough. He explained what my options were very carefully. We came up with a good plan of action for my situation and…
The Comfort Authority always provides the best service from start to finish! I was able to have a technician come out to my house within a couple hours of calling. Chase arrived right on time and was efficient in diagnosing the issue with my HVAC unit. He was professional and didn’t mind my dog Josie greeting him…
So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
David was awesome! Comfort Authorities attention to detail is like none other. We’ve use them for many years now and are very happy with them.
Visit within 2 hrs of first contact. Very professional amd explained everything so detailed and service for installment the next day, I could not be any happier about this service!
Rick did my annual inspection this year and was professional and punctual - like everyone at Comfort Authority. I have been using them for years and will continue to do so.
Chris did a great job staying patient to figure out the problem. Thank you for your work.
Chase was professional and proficient. He recognized and fixed our problem quickly and proceeded to look over the entire system. He gave us multiple options at different t price points and we never felt pressured. A+ service!
Shout out to Chase and The Comfort Authority! Our very aged outside unit quit on us late yesterday and they were able to come out this morning to take care of the issue. Chase was super nice and very professional (and even put up with my dog’s disregard for anyone’s personal space and having to climb up in my scary…
Frank Basso was courteous, professional and very thorough. Highly recommend this company and technician.
Derrick and Rick provided excellent service! My system went out on Wednesday night and Rick was here first thing Thursday morning. Derrick was really thorough and explained all my options and walked me thru everything! I highly recommend!
Chris gave us great service would highly recommend
My AC was underperforming, and they were able to make it out same day to have a look. Frank came out and was great. He was careful to explain what he was doing and why, and he ultimately found that my capacitor was nearly dead and recommended replacing it. He also pointed out a few things he said some folks might…
Our a/c didn’t seem to be cooling properly. Chase, our technician, was quick to get to us, very friendly and thorough, was sweet to my cats, and got everything squared away for us. Great experience all around! Definitely recommend!
Rick is very personable and thorough in his work. He explains everything in detail from the job at hand to what might be needed to keep the AC system running properly. Thankyou Rick for all you do! Much appreciated!!
Technician Susie just completed routine maintenance on my AC. She did a really great job. she explained maintenance in detail and aslo showed the pictures she took during cleaning process. Very friendly and polite but professional! Highly recommend her!
Called for routine maintenance and they came out same day. Rick was professional, thorough and honest. Will be using them for all of my future HVAC needs.
We’ve been using the Comfort Authority for a few years and have been very happy customers! We got new ducts and vents and the process was very professional. We’re also on their comfort plan and have enjoyed timely high quality service and every technician we’ve met has been professional and friendly. They are also…
Chris was able to diagnose the problem rather quickly and fix the problem even quicker. Thank you! Update 6/18/21. Continue to use the Comfort Authority for all of my AC issues. Rick Haven came out today and diagnosed our problem rather quickly and our AC was up and running again in no time. Really enjoy the…
Frank was very thorough. He advised us of things we could do to extend the life of our Air conditioner but was clear they were recommendations. We truly appreciate the service he provided. Thank you!
Billy came out to make sure our AC units were working properly. He did a thorough check and made suggestions for optimal function. He ran into an issue while installing a thermostat however was very quick at fixing the problem.
The business is very professional, responsive, and answers when you call, even at 9pm. Tech Frank B is terrific. Professional, knowledgeable and takes the time to explain the facts so you can make an informed decision. Trust is paramount, and Frank's ability to educate and explain established that trusted advisor…
I had a great experience with The Comfort Authority. The two men (David and Rae) sent to install my new A/C Unit were fantastic! They were really knowledgeable, patient with all my questions, and hard workers! I definitely recommend using this company for any HVAC needs you may have!
I’ve become a regular customer for my yearly AC maintenance. Chose Comfort Authority and ask for Chase! 5 star customer service.
Technician David Hood arrived 30 minutes after my service call. David diagnoses the problem in 5 minutes and solved it quickly. Office manager Beverly Hughes demonstrated excellent communication skills. She helped me solving AC problem after office hours. Highly recommend Comfort Authority.
Frank Basso from The Comfort Authority did a great job. He was on time, performed a meticulous review of our system and provided great service. Highly recommend this company and this tech. Overall wonderful experience.
Billy was very thorough and took to the time to give us a recap of maintenance and next steps. He answered all of our questions and got our A/C back up and running. We will use The Comfort Authority going forward because we can count on their honest and professional service, and response time was great!
Was on time, did a quality job, cleaned up. Then explained everything they did.
David and his teammate were so professional and courteous. Provided a very detail list of all issues and solutions. Went out of his way to indicate some leaks on my roof and provided recommendation. Can only recommend. Thank you.
We needed to have our unit checked after the house wasn’t cooling as well as needed. The company replied the next morning to my email submission and had a specialist Billy come by in the next couple hours. Billy did a full thorough inspection and provided maintenance beyond expectations. He broke down everything and…
I had used this company a few years ago to replace a broken AC unit. Needed some maintenance done so reached back out to them. David was awesome, took care to answer all of my questions professionally and patiently. And did pretty good work on top of it.
Highly recommend going with The Comfort Authority. Chase was highly professional and went above and beyond in explaining the issues and potential future issues we might expect. He also should me the before and after readings to ensure I understood the problem was fixed.
Thank you Chase at Comfort Authority for taking great care of our 2 AC units. Very professional and excellent service!
Our technician Billy Gore was amazing! He was professional, clean, knowledgeable and thorough. He got our cold air back flowing in no time. We need to replace the board on our unit but because only the heat function is not working, he did not pressure us to get it replaced right now and Comfort Authority prices…
Very professional company. Plenty of notice regarding arrival times and they keep you informed during the service as to what is going on. Reliable and guaranteed services. I would recommend.
Billy Gore was the technician that performed my house HVAC Maintenance made an excellent job and recommended to change the UV Light of the unit. He was very nice, polite, and respectful. He even went above and beyond to cover a small hole in the unit that since I remember has been visible and annoying to see. I…
Knowledgeable of products, Reliable , mindful of your property, explained everything before and after the jsob. Cleaned up after themselves.
Comfort Authority installed my central AC two years ago and does the annual maintenance. They are immediately on time, professional, perform full diagnostics and lay out every possible option in front of you. I have only good experiences with them and have recommended them to my neighbors and others.
Comfort Authority promptly scheduled our service and the technician David Hood went above and beyond to service our AC!!
David and Billy did a great job explaining what was going on with my system and what needed to be fixed. They were professionals and provided excellent service. Highly recommend this team.
The technician was great and gave me a lot of details on our system and what was making it close to failure. Is recommend for maintenance to anyone. We are now shopping for a new system and it felt like I was dealing with a car dealership. I just want an honest and good rate. I don't want to spend hours negotiating.…
The Comfort Authority sent a technician, David Hood, to our home within 2 hours of calling with an HVAC issue. David was able to identify the issue within minutes of inspecting our unit. He quickly resolved the issue since he had all the parts/tools available in the company truck. His professionalism and…
Responsive and easy to work with. Honest.
The Comfort Authorities' Chase Prather came to my home to conduct the yearly maintenance on our Carrier Greenspeed Air Conditioning System as required by warranty. Chase arrived on time, and after taking his time to listen to any concerns I had, set about diligently in conducting a complete and very comprehensive…
I struggled for years to find an AC company that I trusted. I had Comfort Authority install a new AC system in 2019, and they have been outstanding. One thing I’ve noticed is that I am dealing with the same employees over and over, so this is not a company with high turnover and disgruntled employees. All the…
Chris Dominguez came to fix my AC which had water overflow onto laminate floor. I was hesitant to call because I recently lost my job and couldn’t afford a huge bill right now. However, I’m so happy I called The Comfort Authority!! They fixed everything and didn’t jack me on price. Chris was awesome and…
Chase and Derrick worked with us and we appreciated the review of current system and possible acquisition. We are still working on a deal.
I am very happy with this company. From the first phone call I could tell they were customer oriented. I got an appointment for the next morning (which is when I wanted it) and received text and email reminders and a phone call from the technician, Chase P., when he was on the way. Chase was right on time and very…
Chase, Rick and James were tech's that came and worked on my 18 year old ac. The amount of time and effort to troubleshoot and finding and repairing the electrical issue was amazing! They never gave up. To see the team effort that came from them it shows the excellent service provided by those at Comfort Authority!…
Problem: My home was a rental, lack of proper maintenance caused the Air Handler drainage leak causing pool of water all over garage and extensive damage to platform. I had the original installer coming and was not satisfy with his solution hence I called The Comfort Authority. Service : Comfort Authority tech,…
Rick Haven from comfort plus literally saved the day. Our AC went down after a power surge, so we called these folks to help us out. Rick had everything fixed within 30 minutes of being here, and did an amazing job of breaking everything down for us in terms we understood. All service - great experience. We also…
Rick provides top notch service to our AC unit which was extremely clogged. I would definitely recommend using them for their services!!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 313 | $37–$295 |
| A/C system maintenance | 275 | $39–$393 |
| A/C system repair | 145 | $209–$786 |
| HVAC system repair | 143 | $205–$933 |
| A/C preventive maintenance | 93 | $104–$621 |
| Install AC | 75 | $1.4k–$3.2k |
| Repair HVAC | 53 | $216–$495 |
| Cleaning | 51 | $104–$343 |
