How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCOREThe Comfort Authority
Tampa, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 1,953 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and track record; weakest: reliability.
Reviews for your job
Customers hired The Comfort Authority for 8 kinds of job.
The Comfort Authority for a/c system maintenance
Clear ✕All 278 Google reviews tagged “A/C system maintenance” · showing 60
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to go. Thankful we switched to Comfort Authority they always take good care of us!
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
Ura was very knowledgeable, respectful, and able to troubleshoot every issue for our AC unit! Friendly, quick service. 5/5
I had a great plumbing inspection and scheduled our tech (I forget his name, but he was awesome) to come out and change out a fitting and pipe to our water heater. He was super punctual, respectful and knowledgeable. I highly recommend comfort authority for AC and plumbing!!
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Alyssa specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs,…
Glenn and Frank were great and very good in their explanation!
Alyssa was great in doing the 6 month maintenance on my AC and HVAC. She was professional, kept her booties on inside the house, and explained everything thoroughly. She gave recommendations for potential updates but didn't pressure me.
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Alyssa was fantastic! Friendly, professional, informative - thank you Alyssa!
Alyssa was very informative, prompt, and thorough in explaining the services she provided. She took the time to answer our questions and made the entire experience very positive. We would absolutely recommend Alyssa and Comfort Authority and plan to continue using them for the preventative maintenance and service of…
Had 6 month PM service on A/C systems. Glenn the technician was on time and completed the PMs. Glenn was friendly and courteous and documented everything with pictures. Fortunately no major issues found.
Glenn Sanchez with Comfort Authority provided the annual maintenance for our AC unit. Additionally, he replaced a malfunctioning thermostat during the weekend. He was very knowledgeable/thorough and took the time to explain issues with great detail. He has a very engaging personality and was receptive to my many questions.
Great service. Glenn was on time, thorough, and friendly. AC systems are working great. 100% recommend.
I’ve been using Comfort Authority for servers years. Glenn did a great job. All their technicians are very knowledgeable and thorough. I have referred many neighbors to them.
Alyssa was a great tech. Thorough and professional. I could tell she took great pride in doing a great job!
Alyssa did a complete check up, cleared the drain line and installed new capacitor for our AC unit today. Our unit was installed by the same company The Comforter Authority 8 years ago. From the moment we called for the service to the final job completion, everything went smoothly. Alyssa is very professional,…
Arthur Vega did an outstanding job providing maintenance to my AC
Glenn and James performed annual a/c and plumbing inspections today. They went over all our systems and gave me a detailed list of recommended improvements without any sales pressure. I can feel confident we’re good ‘til the next visit! Great service as always from The Comfort Authority!
Luis is great, super thorough work!
Fantastic company, would highly recommend! From scheduling to the actual techs, everyone is super friendly and knowledgeable. There's no high pressure sales either. Had Glenn out today, he did an amazing job.
Alyssa is one hell of a technician she is just oriented to do the job right she checks everything leaves nothing to chance and does a job well done she definitely deserves more than five stars I'd give her 10 she's a great asset to your company if I was you I'd make sure to hang on to her cuz she makes everything…
Alyssa was our very knowledgeable technician who listened very well and took the time to investigate the issues we had. There was no pressure to buy products or services that were not needed—only good advice on fixing our problems with the A/C. We’ve always had kind, intelligent, respectful techs with Comfort Authority and Alyssa was top notch.
The company was proactive with their communication and the technician Luis was courteous, thorough and professional.
Ura was the most knowledgeable technician I have had. He was thorough and did a great job
Luis came out and fixed everything! Air conditioners cost alot so you want to be confident about the quality of your equipment, how it's installed, and how it's maintained. The Comfort Authority delivers on all 3 of these issues and they made the purchase of my new AC an easy and seamless experience from start to finish.
Luis called me and he was Actually early. Luis showed me step-by-step what he was doing to maximise my heating and cooling system. I have saved so much money on my electric bills due to this new system that was put in several years ago. This was such a great company this is such a great company ended has reparable…
We have been using The Comfort Authority for our AC for years and they do great work. Always on time with honest pricing. I want to thank Darian in particular for his work today.
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
Have worked with Comfort Authority in the past and have their comfort program. My ac had come to the end after 20 years. Last year I was lucky to have the system rewired by comfort authority and had another year out of it. Gary and Ren worked for 12 getting my system in. A few issues we corrected the next day. Awesome job thank you
As a Property Manager overseeing several condominium communities in and around the Treasure Island area, with 25 years of industry experience, I have had the opportunity to work with a wide range of service providers. Throughout my career, I have witnessed both exceptional and substandard levels of service.…
On time and courteous. Very informative. Information was clearly given.
Shout out to another great group of repairs to the Comfort Authority.Guys showed up on time checked and repaired one part but then found I needed a new air handler.They found one and installed it the same day.Can’t say enough good things about Ura and Michael Bonk for the outstanding job they did.I always recommend…
Darian and Tison were both very professional. Arrived promptly and worked efficiently!
Fantastic tech and service. I really enjoyed speaking with him in general. The communication of technical information was excellent.
Alyssa was an awesome tech, Florida is very hot and she is out there getting the job done. Very professional and polite. Very detailed on what she was doing and what it was for. Keep up the awesome work
Luis from the Comfort Authority was extremely nice and very thorough. I am impressed with the customer service provided.
I’ve been with Comfort Authority for 10 years now and they have never disappointed. Glenn is a fantastic technician and a wonderful person. I highly recommend this company and Glenn.
Alyssa was efficient, quick and friendly!
All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since…
The worked performed was under warranty for parts and labor. So I paid nothing out of pocket. Both the plumbing inspector, Frank, and the A/C inspector, Tyson, were very professional and performed their inspections inside my home using foot covers to protect my flooring. I was very pleased with their visit and the time it took to repair the A/C.
Ura was such a pleasure to work with regarding my A/C Unit. He did an excellent job with my full A/C check up and had extensive knowledge of every aspect of my a/c unit. He continuously checked in with me with his findings and explained them to me in a way I could fully understand the issues that will need to be…
Alyssa, was very good. I can tell that she takes pride in her work and had very good things to say about this company and how they care about not only the knowledge they have about a/C's but they are personable and respectful of there clients
Tison was very meticulous ,great attention to details. He did very good job ,very efficient . Will definitely ask for him next time
Ura was great! Was very knowledgeable and took his time to explain what he was saying and options. Didn’t feel pressured to do anything. And worked beyond his expected timeframe and I never felt he was bothered or annoyed.
Tison was super quick and professional. He did a great job!
(Updates of full 10 years of using Comfort Authority below, latest tech to help was Ura Shon) Dave Hood is an outstanding employee of Comfort Authority. I recommend this company to anybody that has even an inkling of worry with their ac unit. Very professional and honest with fair prices. **Update 2021** Since I…
Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.
08/20/2025 Adding New Review to Previous Review Below Today we had our annual maintenance and today's technician was Luis. Great guy and very professional and knowledgable! After he preformed his service, he clearly explained what was done and things he saw that might need to be addressed in the future. He made…
Alyssa was amazing! She was professional, friendly and did a great job. She cleaned the coils, replaced by UV light, and pulled off many vines that were growing outside on the unit. The before pictures showed the very dirty coils and the after pictures showed the clean coils clean and shiny like brand new! She was…
Alyssa is a wonderful technician! I appreciate Alyssa being able to come out amd service my a/c. She was very informative and explained everything in detail. Appreciate the service!.
Gage did a great job with my routine a/c maintenance
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Great service! High 5 starts
Quick response! Friendly service! Fair pricing! 😃👍
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
I’ve been a Comfort Authority customer for about 6 years and my previous review from about 4 yrs ago is attached to this, also a positive experience Everyone who’s ever been to my house has been competent and easy to work with but Ura was amazing. He came out to do yearly maintenance but It turned out that there…
Glenn came out on short notice to fix ann A/C issue at my house and did an exceptional job. He was so professional, efficient, honest, and very thorough. I always appreciate the fast response and fantastic service you get with Comfort Authority. I highly recommend this company.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 313 | $37–$292 |
| A/C system maintenance | 275 | $54–$441 |
| A/C system repair | 145 | $209–$880 |
| HVAC system repair | 143 | $192–$955 |
| A/C preventive maintenance | 93 | $112–$939 |
| Install AC | 75 | $1.5k–$3.2k |
| Repair HVAC | 53 | $236–$840 |
| Cleaning | 51 | — |
