How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREThe Comfort Authority
Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,953 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired The Comfort Authority for 8 kinds of job.
The Comfort Authority for a/c system repair
Clear ✕All 146 Google reviews tagged “A/C system repair” · showing 120
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
We had a great experience with their plumbing team. So we decided to give the AC team a try. Are we glad we did! We were given truly exceptional service. Chase the tech, not only explained everything that was needed to be done in detail, documenting everything with appropriate pictures. His workmanship is as great…
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Coils were leaking into the return box. Alyssa did a full system checkout and was able to diagnose and resolve the issue!
Urs was more than knowledgeable, compassionate, patient, professional and just kind.
Luis did awesome job. Thanks for walking through options for additional air conditioning treatments.
Long time, comfort, Authority, customer, excellent customer service, quality care of our plumbing and our air-conditioning unit. I was very satisfied with their level of expertise, and attention to detail
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
The company is very responsive. Able to come out during the weekend to check on my failed A/C unit. Alyssa was great able to articulate what we needed to solve the problem. Great service.
Alyssa was very professional and informative. Very thorough which I like and appreciate!
Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.
AC stopped running overnight- I called Comfort Authority this morning and they let me know Technician Alyssa would arrive within an hour. Alyssa is awesome! She very quickly diagnosed and resolved the issue, explaining things along the way. She’s extremely knowledgeable, professional, and efficient- so grateful for her service!
Glenn and Ura were very professional and courteous. They were very meticulous and detailed
We cannot say enough wonderful things about Ura! Our AC motor gave out, and he truly went above and beyond our expectations. He stayed late on a Friday evening and did not stop until the job was completely done. You can immediately tell how passionate he is about his work (and very knowledgeable). He was incredibly…
Luis was on time, very courteous and thorough in finding our issues. Highly recommend.
Rick was very professional and took time to explain everything so I could understand what I needed. He did a great job and didn’t try to oversell me on extra expensive stuff. Wore shoe covers and was respectful of my property and listened to my concerns patiently!
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
Our service tech Ura was extremely detailed and walked us thru the entire appointment setting expectations and solutions to all of our questions. They just secured a new customer. Stellar customer service on all fronts.
I’ve been with Comfort Authority almost 6 years now. I pay a little bit every month for peace of mind that if anything goes wrong I’ll get priority service. I called Sunday, got returned call Monday morning to schedule service. Since AC was out, got same day visit. Luis, the technician, was terrific. He explained…
Great service, even better people Big shoutout to the team at The Comfort Authority! We just replaced an aging AC unit with them (thanks to Luis for the initial inspection, Derek for the help with the planning and design, and Gary & Shiar for the smooth install). It’s such a relief knowing we won’t be sweating it…
Again, I'm back with another 5-star review! I give Luis Menendez huge thanks and sincere appreciation for providing today’s annual maintenance on my heat pump. His technical expertise and knowledge, attention to detail and great customer service make for 100% customer trust and satisfaction. Thank you so much…
AC technician Ura was very professional and provide excellent explanations about the air conditioner issues, fixes and prices. He fixed the issue quickly!.
Luis was quick and efficient in his diagnosis. He presented many options for the level of repair and maintenance I needed with thorough explanations. I loved his demeanor and professionalism throughout the whole visit. I will be sleeping warm tonight! Thank you Luis and Comfort Authority!
Glenn was an excellent and personable technician-very professional and knowledgeable as well.
Romeo was extremely helpful with explaining the unit. Very professional and clean. Hey, Glenn was great and informative! 12-19-25
Rick was great. Right in time, cleaned up our a/c unit, very courteous and professional.
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Luis did a great job, very informative and showed me photos of what needed fixed. If I need AC help again, I’ll look to Luis.
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I had Ura to my home to complete the annual maintenance on my HVAC unit. He was knowledgeable, professional, and even threw the ball for my dog a few times. Great experience.
These guys are great. From sales to install to service, everyone I've worked with or talked to has been great. Very knowledgeable. They care about what they do and about doing it right. I can't recommend them enough. 5 ⭐s all the way. Since my fist post, we've replaced our upstairs AC unit now. Same…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Excellent service! My technician Peyton for the plumbing was very good , through and helpful. Checked everything out and provided me options for my review. He was not pushy and gave great customer service
Luis was FANTASTIC!! He was so thorough, informative, and personable! I really enjoyed working with him.
Techs are very profesional and always show up on time. AC feels perfect! And Thank you Rick Haven! ⭐️⭐️ ⭐️⭐️ ⭐️
My A/C just stopped working at 8pm the other night and Luis Menendez was here before 12pm the next day. He was nice, took pictures, explained the problem and gave me options for repairing it without being high pressure which I really appreciated because FL in July with an A/C that won’t run is already stressful. My…
Glen from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.
Sean was professional and courteous. He provided options as well as determined that all equipment was up to spec.
Great technicians especially Ray Moudy. Used Comfort Authority since 2020. It’s always a pleasant experience
All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
Glen stopped by to check A/C system. He was very informative on what is recommended to be done. Hope we get him back for the next visit. He is great. Thank you!
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
This is the 2 nd time I’ve used this company. Consistently prompt, friendly and professional. Peter repaired the duct work and was wonderful. Claude was the tech who came this time and was so nice and informative. Than you
Sean did a awesome job. Would highly recommend
Really appreciate the way Comfort Authority technicians show up on time for appointments. The communication via text to confirm and update arrival time is awesome! Had routine maintenance today and Frank Basso did a thorough job! Appreciate him informing me of options available (air purification system,…
UPDATE 5: TRUST! One of their techs accidentally damaged part of the system causing some water damage. Comfort Authority made it right! TRUST! UPDATE 4: New problem in system resolved professionally by Glenn B, once again. UPDATE 3: AC shutdown due to the algae crap that builds up. GLENN B. showed up on…
The service technician, Eric, was competent, thorough, and helpful.
Clogged pipes caused short cycle. He rinsed & vacuumed out the drain lines.
Glenn came today and he was very prompt and explained everything in a way that I can understand it. This company was very professional. They communicated thoroughly and did exactly what I wanted them to do. I will use them for annual maintenance.
Had a problem with the refrigerant in my AC unit, had someone from comfort authority come to check it out. Their employee said the entire unit would need be replaced or we would have to spend close to $3000 to refill our refrigerant since the type (R22) was $600 per pound. We called for a secondary inspection from…
My experience using the comfort authority was excellent The communication was top-notch I knew exactly who was coming the time frame and reminders sent even during a Sunday was impressive.. My technician was James and he did an excellent job of checking out my AC system, documenting the inspection as it was done.…
Romeo inspected a vent mildew problem on 8/21/23. Discovered a temperature discrepancy and caulked the boot to the vent. He looked through the system for what caused the problem as well as showing me a way to use my AC more efficiently. He was very pleasant to work with. Thank you! Chase Prather was here 12/9/22…
Romeo Reyes came out on an emergency call for my air conditioner repair.. He was very knowledgeable and congenial.. He answered all my questions and did a thorough job. AND.. my dog liked him too...
The best AC company we’ve encountered in Tampa, by far. Always super responsive, super professional, and every technician is very knowledgeable and so, so kind. 10/10 recommend.
Gerald who has come out multiple times to provide us excellent service. He has also provided tips on how to maintain our system so we have fewer issues.
Great service by Gerald. He explained the issue and was able to fix quickly.
James arrived quickly and on time. He diagnosed the issue and was thorough in documenting/explaining the issue and next steps.
Gerald Thompson was so efficient and timely when we called to get our air conditioner looked at. He fixed our air right away and was so polite and friendly.
Wonderful service! I really appreciated how helpful they were walking me through the process and I feel happy with the service and the repairs!!! Thank you so much to Romeo & Jamie!
We could not be more pleased with Gerald Thompson. He worked fast and very efficiently. He was such a nice person and pleasure to work with. We absolutely would have him back in our home to work. Great representation of the company!
Gerald was Knowledgeable and professional
Our AC worked intermittently for a day or so, and we put in a call to The Comfort Authority right away, knowing that they’re getting busy with Florida summer in full swing. They gave us an early morning window the next day. Gerald arrived during the scheduled time and was super friendly. He was thoughtful when…
Great experience. Service Tech, Gerald, was very professional and thorough with his inspection and repair. He explained everything as he went and showed pictures of the issues. Would definitely recommend
Where do I begin? From my first contact with Michael, who had a repair technician at mine and my Dad's house dispatched within an hour. To the repair technician, Chase, who gave me all the options and pricing of the things it would take to repair the old system, to the service technician Derek, who checked out what…
Gerald was professional thorough and clear in showing me problem with HVAC. He helped set up next step.
Gerald came out promptly and diagnosed the issue very quickly. He was also extremely personable and was able to explain the issue plainly. We opted to add a surge protector to our unit for some added protection. Overall, we are pleased with the service.
We called Comfort Authority because they had great reviews. I am glad we did, David Hood is one of the most professional, knowledgeable, and friendly techs I have worked with. Unfortunately, we need to look into getting a new unit. David explained what was happening in a way I could understand with the numbers that…
Sean did an amazing job repairing my a/c and doing some routine maintenance on the unit. Thank you for amazing job!
From the person who answered the phone, to Susie, our technician, everyone was kind, friendly, and professional. If I can help it I will never use another AC service provider other than the Comfort Authority. ETA: Chase P came out for an annual maintenance and I truly feel like it was money well spent. He was on…
Perform our yearly maintenance and replace the UV system that had failed. Our serviceman was very polite, professional and took care of us very well. We are very pleased.
Chase did an excellent job. I’ve been using CA for years for new systems and maintenance. Highly recommended. If ever you have an issue, they will do everything to correct it.
Our tech Gerald came by today to do a check up on our system that we purchased from The Comfort Authority and which they installed. Terrific service, and very professional and friendly. Our experience with this company continues to be great.
Excellent service, great system installed and very happy with their service and product. We had an ac system and complete ductwork installed and now being maintained. Highly recommend.
Best AC company around. I’ve learned the hard way that you get what you pay for. They have replaced 4 “bargain” HVAC systems for us on our home and rental properties. If you’re looking for great products, responsive, friendly and knowledgeable staff, and quality installation and repair, this is your company.
Dave with The Comfort Authority was great! He was thorough, responsive, and helpful in answer our questions. We felt comfortable through the entire process and will use The Comfort Authority for any future needs.
Fay Crimarco referred us to The Comfort Authority, thank you Fay. Our Technician, Chase, was fantastic. Allowed me to watch him troubleshoot our system and explained everything step-by-step. In 25 years of home ownership we NEVER had an HVAC company as professional as The Comfort Authority in our home. The horror…
Took them three attempts to get my a/c up and running after paying them over 400 dollars. Would not recommend or ever use them again.
This company and its team are very Nice and professional. Claude arrived to do some AC repair and he was very nice and professional and he went above and beyond to make sure nothing is wrong with my AC system before he leave to make sure There will be no issues with the AC after the job is done. Also their prices…
I am always blown away by the customer service that The Comfort Authority provides. Today we had Claude Wirt and he was exceptional. Each technician that has come out is so knowledgeable and answers each question carefully. They are always so patient as I try to learn tid-bits about my system. They do not push…
Rick and Claude had a professional persona and exhibited the showmanship that any customer would embrace. They displayed their skillset at the highest level. They continuously came in the house to check the temperature to ensure the system was working. After they left the premises, Claude suggested to call me…
I am happy that they repair the A C unit. But not happy to find an inferior parts used on the AC. Makes me wonder if there are other inferior parts ready for failure. This AC is only 5 years old. And already starting to fail. My old unit was more than 20 yrs old before it failed. But I sure it would of been an easy…
Frank was very nice and professional. He was efficient and honest about what my unit needed. I never felt pressure to add on service or felt like he was trying to charge me for things I didn't need. I would 100% use them again
Professional, timely, and honest. I will be using them and recommending this service to friends and family. Keep up the great work!
Had Air masters come out to make repairs and they had not been able to make system work. Was without a/c for 8 days. Chain of events: -system quit blowing air and froze over. Told me they would come out the following day to diagnose the issue -diagnosed as failed blower motor, blower motor was replaced with generic…
Scheduled an emergency appointment at midnight for the tech to come out first thing in the morning. Dispatch mentioned I was scheduled for 8am, but in the morning when I called in, they said it was actually a 9am appointment. That’s the only reason for the 4 stars instead of 5. Frank came by at 9am and walked me…
Rick and Lester handled everything great, well mannered, and quickly. Highly recommend this business if needing this type of repair or maintenance. Best of luck to Rick and Lester.
I needed a second opinion and Rick Haven came out. He was very knowledgeable and explained to me all I needed to know. He was very professional and respectful. I will definitely use this company again for future AC needs..thank you.
Chris Dominguez did a thorough job to get our A/C working. He gave a lot of good tips on maintaining our unit and explain the do's and don'ts. A really cool guy to talk to!
Rick was on time and very courteous he quickly got everything fixed and I am quite quite happy with my service.
I returned! David Hood visited today! He was very personable and professional! He explained all of the issues thoroughly! I would highly recommend him! :) Chase was incredibly nice and professional!!! I will definitely be a return customer and spread the word! :)
The Comfort Authority was great to work with. Responsive and prompt. The technician Rick Haven was professional and fixed our AC quickly! Would use this company again. Thanks Rick!
Frank was able to come out late Saturday and started his diagnosis quickly. Frank was thorough in his diagnosis and did everything he could to bring my dead compressor back to life, like an ac necromancer. Since it was the weekend, we had to wait till Tuesday to get the compressor. When Frank and David came out…
Our A/C recently went out and The Comfort Authority was great to work with. Specifically, Chris D. was amazing! He walked through things with us on the phone late at night and offered up his cell phone if we had any other questions or issues. He was extremely helpful and knowledgeable and got things working right…
My AC went out on a Sunday morning and I called The Comfort Authority to schedule a service call. Being a Sunday , I was totally expecting to have to wait until Monday before anyone was available. Much to my surprise I received a call back 20 minutes later telling me a technician was on his way. David Hood arrived…
So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
We had CA install our AC a few years ago, and before installation of course they were all attentive, nice, on time with everything. Fast forward to us paying for installation and not even before they finish installing the problems start. We kept giving them chance after chance and they've continuously proven to us…
I had called Comfort Authority on Monday morning at 7a after spending a super hot night with no AC. Before 9a that same day, my technician Chase Prather arrived. Before 11a, my AC was working!!! Not only that, but Chase showed photos of my unit and exactly what was wrong with pictures of the reading results. He had…
The tech was honest and showed me the part that needed replacing. He made sure he had the correct part to replace. He did not try to oversell.
Very professional. Quick service. David Hood did a great job explaining the service needed and completed the work promptly.
Frank Basso was courteous, professional and very thorough. Highly recommend this company and technician.
Our technician Rick Haven was amazing! He was professional, clean, knowledgeable and thorough. He got our AC back up and cold air back flowing in no time. We needed to replace a part on our unit. Comfort Authority prices cannot be beat. I have used them a few time since we moved to Seminole Heights and recommend…
My AC was underperforming, and they were able to make it out same day to have a look. Frank came out and was great. He was careful to explain what he was doing and why, and he ultimately found that my capacitor was nearly dead and recommended replacing it. He also pointed out a few things he said some folks might…
Our technician, Rick Haven, was on time, polite and very knowledgeable. He explained what the issue was and since our ac is old, what to do in the future. Thankful to have our ac working again.
The call to Comfort Authority was handled very thoroughly, they listened and understood the problem and promised to have the right technician handle the issues which could not be resolved by another company. Initially handled as an emergency call for service, I received a return call from Michael making sure the AC…
Rick Haven responded and solved our issue. He was very knowledgeable, friendly, and seems to genuinely care that my family was taken care of. I’ll let my friends know that The Comfort Authority is a solid choice if they have any A/C needs…. thanks Rick!
The Comfort Authority does not disappoint: On time and found an issue I was unaware of. Our technician, Rick H., was polite and determined to take care of any concern. We called TCA to ask them to come out to check an odor we kept smelling-in two seconds Rick diagnosed and then explained that it was a normal smell…
David Hood was excellent.
The business is very professional, responsive, and answers when you call, even at 9pm. Tech Frank B is terrific. Professional, knowledgeable and takes the time to explain the facts so you can make an informed decision. Trust is paramount, and Frank's ability to educate and explain established that trusted advisor…
The team at Comfort Authority are always the upmost professionals. Always on time, don't make a mess and very thorough in their explanation of repairs. We have bought 3 A/C systems from them in the past 10 years (2 for one house and 1 for a rental home) and referred friends who also purchased new A/C systems.…
So happy with the service they provided. Never had to wonder when or if they were coming out. I got 2 calls, an email and a text to let me know when to expect the service guy, Frank. When he arrived, he greeted me, got clarification of the issue and got to work, giving me an estimated amount of time for the work to…
Technician David Hood arrived 30 minutes after my service call. David diagnoses the problem in 5 minutes and solved it quickly. Office manager Beverly Hughes demonstrated excellent communication skills. She helped me solving AC problem after office hours. Highly recommend Comfort Authority.
They where supposed to fix the leak in the ac but its still leaking they told us they had to go look up something but they just left and didn’t let us know they left
Very professional company. Plenty of notice regarding arrival times and they keep you informed during the service as to what is going on. Reliable and guaranteed services. I would recommend.
Chase was excellent, he explained everything thoroughly and was very courteous.
Responsive and easy to work with. Honest.
John and Chase were very professional and took their time to fix my unit and give it a fall refresh. They fixed a problem that another company quoted me at a a higher rate. I will definitely use this company again!
Rick provided immediate professional service. Was on-site one hour after service request. Completed repair and service in a professional manner. Highly recommend comfort authority!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 313 | $37–$295 |
| A/C system maintenance | 275 | $39–$393 |
| A/C system repair | 145 | $209–$786 |
| HVAC system repair | 143 | $205–$933 |
| A/C preventive maintenance | 93 | $104–$621 |
| Install AC | 75 | $1.4k–$3.2k |
| Repair HVAC | 53 | $216–$495 |
| Cleaning | 51 | $104–$343 |
