How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREThe Comfort Authority
Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,953 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired The Comfort Authority for 8 kinds of job.
The Comfort Authority for HVAC system repair
Clear ✕All 150 Google reviews tagged “HVAC system repair” · showing 120
Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work done was quite helpful. Both technicians were pleasant to work with.
Luis did a fantastic job checked everything on the AC changed a thermostat gave me an estimate on things needed.Ive had him come out before does a great job
Glenn Sanchez did a great job!
Glenn Sanchez arrived on site at the scheduled appointment time, immediately diagnosed the problem we were experiencing, identified the affected parts, and resolved the issue to our satisfaction. While we expect all service providers to perform to a high standard over time, the Comfort Authority Team makes a…
Arthur did an exceptional job today. Very informative through each step. Very polite and respectful!!
My Technician Luis was extremely professional and knowledgeable. I feel well informed and the process was all inclusive considerate of both my wants and needs as a customer. I highly recommend there services. 10 out of 10
Old system was too expensive to repair. The techs that performed the replacement worked hard all day to get it completed. Installation has worked flawlessly! 7/13/2026: Our AC system continues to work flawlessly and will be up for its annual maintenance soon. Regarding their plumbing services, they recently worked…
I’ve been using Comfort Authority for servers years. Glenn did a great job. All their technicians are very knowledgeable and thorough. I have referred many neighbors to them.
Update for today 08:28/26 Awesome job by Luis Menendez. He explained everything in detail and updated me on every step in between. Gave me valuable recommendations and options. I highly recommend this company.
Fantastic company, would highly recommend! From scheduling to the actual techs, everyone is super friendly and knowledgeable. There's no high pressure sales either. Had Glenn out today, he did an amazing job.
The company I previously used scheduled me 2 weeks out to repair a broken AC. I found comfort authority and they got me in the following day. Very professional and great communication with when someone would arrive. I’m extremely happy with this company. Luis came out and was very thorough with the description so I…
Luis Menendez was quick and efficient. Very happy with the response time and customer service.
Luis did an awesome job coming out to diagnose the recurring issue we had with our brand new system that was not even installed by them, may I add. He was thorough, kind, personable and informative. He even got me to sign up for the monthly comfort plan. Will be using them again and requesting Luis moving forward.…
Luis was very knowledgeable and personable when he came to fix our ac. Appreciate y'all's help and we will be scheduling y'all for our yearly maintenance.
HVAC Expert Arthur V. provided excellent maintenance service today on my AC system to keep it running. He diagnosed and replaced the hard start kit. Thank you.
Arthur came by today to do our yearly maintenance and was friendly and did a great job. Our start assist was broken and he replaced it fast and cleaned the whole system thoroughly. Always appreciate their good service.
Luis M is a very helpful HVAC tech that has come to my house twice and has great hospitality and knowledge! We installed blue lights and he identified a problem in a new build/new unit (installed by a different company) and fixed it for me. If you can request anyone, request Luis!
luis and arthur did a fantasic job and promot service
Had them perform the annual maintenance on my HVAC units. The job they did was A+ professional work. Technician explained everything in detail and offered up ideas to make the units run more efficiently. The best part was that it was not presented in a "Let me sell you something" manner. I would highly recommend…
We had a great experience with them today! Luis was super helpful and honest with us. He did a great job getting our system back up and running.
We loved the excellent customer service Mr. Luis Menendez provided us! He was excellent at helping us understand the root cause of the issue with our HVAC, and also fixed it perfectly. They are our permanent AC maintenance team! THANK YOU!
The A/C was blowing warm air. I had a different company come out, they said everything was shot, quoted me $13.5k for a new system. I said I needed a 2nd opinion. I contacted The Comfort Authority. Someone came out the next morning, did a completely different diagnostic and found the problem wasn't anything the…
Alyssa did a great job. Would definitely recommend. Had great technical understanding and pleasure to work with.
Comfort Authority came out the same morning I called. Luis, the technician, did a complete diagnostic of our AC unit and then made several recommendations with options that he explained to our satisfaction. We chose one, and he finished with documentation (photos) of what he had done. We were happy with the patient, thorough, clean and pleasant service!
As a Property Manager overseeing several condominium communities in and around the Treasure Island area, with 25 years of industry experience, I have had the opportunity to work with a wide range of service providers. Throughout my career, I have witnessed both exceptional and substandard levels of service.…
Shout out to another great group of repairs to the Comfort Authority.Guys showed up on time checked and repaired one part but then found I needed a new air handler.They found one and installed it the same day.Can’t say enough good things about Ura and Michael Bonk for the outstanding job they did.I always recommend…
My technician Ramos was the most professional and knowledgeable person I have experienced. He treated the job and my home with respect . 10 out of 10!
Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.
We trust the thorough inspection and quality of repairs and maintenance. Our techs Alyssa and Tison have been especially professional and helpful.
Gage was extremely professional, took his time to explain what he found, and what needed to be done. He corrected the issue and installed a replacement air purifier into our HVAC system. We definitely recommend comfort authority to any neighbors or friends. Update June 17, 2026 Today Gage came out And did our…
Alyssa was fantastic!
Excellent service. Alyssa Lopez took great care of us. She was quick and friendly!
Alyssa did a great job with helping to figure out why and how we had a leak from our new AC system drain line. She corrected the issue by actually gluing the joint together where it enters the wall and then did a hot water flush with a vacuum on the exterior, which was able to remove some additional crud from the…
I had an excellent experience with Ura during my recent AC service visit. He was professional, knowledgeable, and took the time to thoroughly inspect my entire system. Ura explained everything clearly, answered all of my questions, and made sure I understood the condition of my unit and any recommendations for…
Quickly scheduled and on time. Rick and Payton were very professional and thoroughly explained diagnostic and repair options.
Problems with your a/c never happen when there’s pleasant weather….. This morning, I woke up to 78 degrees in my house. I called the Comfort Authority because I knew they did a lot of work in my neighborhood and the technician, Darian, was at my home before 11:00am. He was very professional and respectful, took care…
Alyssa did a great job! She explained all our options, completed the work quickly, and was very professional. Our ac is running again!
Alyssa was very thorough and did a fantastic job!
My technician, Gage was prompt, courteous and well informed. He did an inspection to find the problem. He identified the issue and advised of the treatment plan needed to remediate the problem. He fixed my issue abd gave me other possible solutions to help keep this issue under control. Gage was pleasant and very…
We had another great experience with The Comfort Authority. Ura was very professional and thorough and took the time to explain exactly what was going on with our HVAC issues. He made the repairs expediently, and he was a real pleasure to work with.
We cannot say enough wonderful things about Ura! Our AC motor gave out, and he truly went above and beyond our expectations. He stayed late on a Friday evening and did not stop until the job was completely done. You can immediately tell how passionate he is about his work (and very knowledgeable). He was incredibly…
Darian was my tech for hvac service. I was having a hard to isolate/ intermittent issue with my hvac periodically not cooling. He was able to isolate and why it was intermittent and quickly resolve it. He did a very thorough walkthrough of the unit with me and clearly articulated issue my hvac unit was having in…
Great service, super helpful, nice and professional
Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.
The Comfort Authority has been my provider for a/c service and maintenance on two house systems for several years. Their professionalism is way above average and I never hesitate to recommend them to other homeowners. Glenn Sanchez, in particular, is one of the best techs I've had experience with. Great demeanor and above average attention to detail.
Update to add that in April 2026bwe had our 6mos maintenance with Alyssa. She was prompt, professional, and courteous. This company has been very goof We had comfort authority install a new system in Oct 2024 within days after the hurricanes fried our old unit. Other companies said their lead time was weeks, if not…
Gage was my tech
Gabe came out and fixed my AC timely and efficiently. Great job!
URI did a great job and we appreciate the service over the weekend!!
My AC stopped working late Sunday night and my house was up to 84 degrees inside. I texted the Comfort Authority well after business hours and they were immediately responsive about my issue and informed me they could have someone out asap the following morning. I was very impressed by how quickly they were able to…
Excellent experience all around. The technician, Ura, was very professional and knowledgeable! I'll definitely recommend the company and him particularly!
Comfort authority had a tight s hedule this Easter weekend, but was able to get Ura out regardless. Ura was very professional, helpful, and thorough. He took the time to explain everything that was wrong and even took a little extra time to verify that the air purifier was working well. Luckily our repair was…
I have been so pleases with the responsiveness and professionalism of this company. The phone support and the technician in site were helpful and knowledgeable. Luis took the time to explain the problem and provide recommendations. Thank you for a great service everyone.
The technician Ura was excellent, fully explaining what he would be doing and showing me details about my two units.. This is the second time he came to fix an issue and’s I had requested him. He did not leave until he fixed the problem and he had to go to my very uncomfortable crawl space to do it. I recommended…
Glenn was able to quickly diagnose the problem with our unit and reprogram the thermostat for a quick solution. Appreciate the Comfort Authority always being quick and responsive.
Wonderful experience!!! Professional service on time and clean!!!! Glen was professional and curious. I appreciate his prompt service.
Glen was very nice and was able to figure out what happened with our AC unit and get it fixed. He also explained things very well.
Our service tech Ura was extremely detailed and walked us thru the entire appointment setting expectations and solutions to all of our questions. They just secured a new customer. Stellar customer service on all fronts.
I recommend Comfort Authority. They answer the phone and quickly set up an appointment. The technician Glenn was on time, very polite, and tested everything until he found the problem and identified the solution. I would use Comfort Authority again,
Ura was absolutely fantastic. He came to my house, quickly identified exactly what needed fixing, and took care of it efficiently and professionally. On top of that, he was friendly, easy to talk to, and genuinely pleasant to have around. It’s rare to find someone who combines skill, speed, and great customer…
I’ve struggled to cool my house ever since I bought it. I got a new A/C and it still was warm. I tried everything else from new windows, extra insulation, and a roof vent. Finally decided to get a second opinion and called the Comfort Authority. They found that my original A/C company missed something on their…
I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek…
So these people came in on a holiday Eve. Told me there was no additional price for that, but that they'd have to get back to me with parts and labor. Charged me for coming out quite a bit of money. They told me my air conditioning system was not under warranty. They told me they'd get back to me with an estimate.…
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Luis did an amazing job! He got my AC working in no time. Highly recommend
Luis did a great job, very informative and showed me photos of what needed fixed. If I need AC help again, I’ll look to Luis.
Robert Villeda was very courteous and did an excellent job. He inspected and cleaned the A/C unit and installed needed parts with skill and efficiency. Great job!!!
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I had Ura to my home to complete the annual maintenance on my HVAC unit. He was knowledgeable, professional, and even threw the ball for my dog a few times. Great experience.
In one day, we got an estimate and repairs completed! Rick was very professional. He took the time to explain the various options that were offered and the best options for us.
Chris is professional and honest!
From Dereck design consultant to the installers Robbie and Gary, very professional and very informative. They protected the floor, and did a very nice clean installation.
I had an issue with my A/C suddenly not cooling, and The Comfort Authority came to the rescue. Rick, the technician, quickly diagnosed the problem and provided clear recommendations for repair. He was courteous, professional, and extremely knowledgeable. Best of all, he fixed the issue the same day, and my AC is now…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Thanks, Rick - great to meet you today! He arrived right on time, was thorough in the inspection and patient in answering my many questions.
Glen arrived as scheduled and was very helpful in his explanations. He was very detailed and thorough. When he left the AC was cooling well. Much better than when he arrived. Would use them again and am considering their maintenance program.
Luis arrived early in the day which is great when dealing with no Ac. He was friendly and professional and really simplified what my options were and what his recommendations would be. Just an absolute pleasure to work with and did a great job fixing my AC. Even went above and beyond what was agreed upon. Have to…
Rick was super nice and very professional. He arrived right on time and explained what needed to be replaced and what those parts did in the operation of the AC unit. He showed me pictures which really helped me to understand the concerns. Rick provided several options as to how to remedy the situation, but most…
Technician was prompt and knowledgeable and friendly. He did scratch a closet door when taking our new coil to the attic, but to his credit he proactively pointed it out to me, and they have offered to come and fix it. I’ll update the review if that doesn’t get done in a timely manner. Update: They called within 24…
Mr. Glenn Sanchez Betancourt was our technician today for an emergency service call on our air conditioner. He was extremely responsive, answering the call after work hours. His professionalism and expertise were exemplary in every aspect. He was thorough in his assessment, staying focused on the needed repairs and…
He was prompt , friendly and fix the problem in about one hour. He is a keeper!!!
Luis was great. He’s serviced my AC before. He was prompt, friendly, knowledgeable and quick. I will definitely bring using them again.
Glenn did a great job! He arrived quickly as promised and fixed the a/c very quickly. Thanks for the great job Comfort Authority!
I highly recommend Comfort Authority for ac repair. Glen has worked on my system twice now and he’s super friendly, knowledgeable and communicative. .
Prompt...thorough...always easy Luis was exceptional
I was able to schedule an appointment fairly easily. Glenn confirmed his arrival and was friendly and knowledgeable. The receptionist I spoke to were also kind and helpful. Thank you 😊
Derek took time to explain my system. I have purchase from them in the past. They have very high standards.
Great company great service!
All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
Comfort Authority is very professional and customer service oriented. We had two HVAC technicians trouble shoot my system. Sean made the initial visit and Gerald did the follow up. Both services were performed in a timely & professional manner! Evan in customer service scheduling is the best! We had a trouble…
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
Glenn did a great job diagnosing the problem and then fixing it. Peter did a great job installing a new unit.
Came out quickly and solved our issue. Tech Chase was super personable and knowledgeable!
Just had an annual checkup performed by Romeo. He did an outstanding job. Again I am happy with them and especially Romeo. Update: Had a repair done and it was performed by Glenn. He did a great job and was pleasant to be with.
8/29/2024 Fifth posting. Demmar arrived on time and gave us what was truly a 5 star service on both our units. Great tech and a great Company. Fourth Posting. We’ve been with The Comfort Authority for a number of years and they are absolutely our go to for our HVAC needs. Luis arrived ahead of schedule and did aan…
Very pleased
My experience with a Comfort Authority has been top-of-the-line service all the way. I told the dispatcher my problem he said they were extremely busy but he would make sure I got my air conditioner repaired today. The repairman showed up at 12:30 pm that same day, just as promised, my air conditioner is running…
Derek was an amazing consultant. Laid out every option, answered every question. Pleasant, professional, and courteous. The very next day at 9 AM the install techs, Seth and Josh showed up and in 5-6 hours had removed the old compressor, air handler and thermostat and installed the new equipment which looks great…
Comfort Authority came out to do annual maintenance on our HVAC. They also helped us with a plumbing issue. We suspected the main water shut off valve to our house wasn’t functioning. 3 other plumber including a home inspection were unable to diagnose or even find the valve. Eric Clauss located the main shut off,…
The technician was excellent. On time , efficient and pleasant.
We called Monday, tech arrived Monday afternoon. Two system instal was scheduled and completed Tuesday. The team was amazing, and even brought two portable air conditioning units for my and my wife’s office while they completed the instal. The two systems look amazing and with their service guaranteed and…
James was great and very helpful and thorough. At ease knowing we have Comfort Authority to assist with any unpredictable needs with our AC units.
Good
Nelson arrived on time and cleaned out the line. The AC still wasn't working and we checked the breaker and Nelson found out that a wire was disconnected from the fuse. After reattaching the wire the breaker still wouldn't reset. Nelson went to Home Depot and got a new breaker and replaced it. Is working fine…
We have had a comfort plan for years and have always had great service, but this time around feels like dealing with a totally different company. Terrible communication, the tech who came out was new and was not articulate at all or able to answer any of my questions and didn’t clean up after himself like the techs…
Give Nelson Renderos a raise!!! After our initial installation in 2022 and additional service to try and fix the issue, we’ve still had problems with water not flowing through the drain pipe. After some preliminary work, Nelson realized the pipe fixture was disconnected under the air vent, a hard place to get to and…
Chase Prather came out to diagnose why our HVAC wasn’t working. He was very professional, explained what he was doing, gave me options, and fixed the problem. I would use them again and highly recommend The Comfort Authority.
Comfort Authority did a complete check of the HVAC unit and found that the drain was clogged which stopped the a/c from working. CA was very responsive to my call and came out on a Saturday to clear the clog and get the a/c up and running again.
Romeo did a great job. Very professional and polite. Did a great job getting my AC back to running order. Definitely recommend using him.
Had a problem with the Air Handler and Romeo from Comfort Authority came out and ran a number of diagnostics to not only find the problem but also checked to make sure other parts of the system were ok. After identifying the problem, he provided a set of options and walked me through them.
Romeo Reyes came out to service my AC unit today. It was clogged, and had stopped running yesterday. The service call took 4 hours to complete. He listened to my concerns and the problems with the AC unit as I perceived it. After diagnosing he explained what he found, what needed to be done, and how he was going to…
Professional and knowledgeable technician James. Very customer service oriented phone support agents.
This is a fantastic company! I had an appointment scheduled immediately when I called and was able to get my AC fixed within 24 hours of calling them. James was very professional and knowledgeable. I highly recommend The Comfort Authority.
The best service EVER . The best technician. EVER. I switched from one hour air after they wanted $7000 for a three year old system that I did not need. These guys are the best. I adore them.
Definitely recommend. Romeo was very professional, explained everything, if needed I will definitely use again.
Great communication. Did a thorough assessment of our AC system and presented us with all the options for repairs/ replacement. Was honest and fair
The best AC company we’ve encountered in Tampa, by far. Always super responsive, super professional, and every technician is very knowledgeable and so, so kind. 10/10 recommend.
Nice people. Thanks!
Great response time and great service. Glenn communicated the issue and took the time to answer our questions. He did an excellent job ensuring the issue was resolved.
Glenn did a great job! Very informative and helpful!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 313 | $37–$295 |
| A/C system maintenance | 275 | $39–$393 |
| A/C system repair | 145 | $209–$786 |
| HVAC system repair | 143 | $205–$933 |
| A/C preventive maintenance | 93 | $104–$621 |
| Install AC | 75 | $1.4k–$3.2k |
| Repair HVAC | 53 | $216–$495 |
| Cleaning | 51 | $104–$343 |
