The Couples Therapy & Reunification Counseling – Montebello
Marriage or relationship counselor · Downey, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%89+27.4Momentum penalty62−3.8Experts Score= 87Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 62 marriage counselorsiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★84 Google reviews · 10 photos
98%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Couples Therapy & Reunification Counseling – Montebello at a glance
Reviewers rate the practice 4.9 out of 5 based on 84 reviews, frequently highlighting a welcoming atmosphere, clean offices, and effective support for reunification and premarital counseling. Clients often describe therapists as compassionate, patient, and skilled at providing communication tools and homework. However, a few lower-rated reviews note instances where a therapist appeared unorganized or failed to adequately communicate updates, while another client felt their experiences were not fully honored during a session.
Google rating: 4.9 out of 5 from 84 reviews (98% five-star).
Reviews on this page: 84 Google reviews (71 with written comments).
Owner responses: the business replied to 12% of reviews.
Most recent review: October 6, 2026.
Service: Marriage Counselor serving Downey, California.
Data from Google, last updated November 2, 2026.
Score profile vs other marriage counselors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Couples Therapy & Reunification Counseling – Montebello: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Couples Therapy & Reunification Counseling – Montebello: 89/100 on this factor. Category median: 75.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Couples Therapy & Reunification Counseling – Montebello: 62/100 on this factor. Category median: 100.B
62
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
4.9of 5
5 stars8298%
4 stars00%
3 stars11%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
97%praise
Praise7697%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2836%
Would recommend2329%
Quality & results810%
Communication810%
Speed & response45%
Honesty & trust45%
Price & value34%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She also gives us homework which is really helpful.”
“I had issues in getting her to communicate with me and provide updates regarding my son so I wouldn't recommend her.”
“Excellent service and a wonderful attitude towards their therapies.”
“Jessica’s expertise in communication techniques helped us navigate difficult conversations with grace and understanding.”
“This is the best place to start a new beginning with your family and learn how to communicate more efficiently.”
“Thanks to their guidance, we were able to rebuild trust and strengthen our relationships.”
“…e been experiencing in this location to learn to absorb and to apply reasonable action take in possitive suggestions and to accept how things are, whe…”
People customers mention
Jessica20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMiguelLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★
I'm certain this location is a great place however I had a bad experience with one of the therapist, Matzalen. We were court ordered to use this location and once assigned, we assumed we were to have Jessica as our therapist but ended up having Matzalen assigned to us. She seemed ill prepared and unorganized. I…
KKnowledge3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very welcoming, my son has had the best experience with his therapist in reuniting with his mother and siblings.I highly recommend Couples Therapy & Reunification Counseling.
GGloria12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
So glad we found Matzalen Navarro here! She's been amazing and has helped my family a lot in a short amount of time! We are blessed to have found her!
RRafael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had 4 sessions so far with the therapist. Coming back to continue sessions with my girlfriend. Hope to get conflict resolution skills
EEstefanie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Been coming here for a while now and I can say my kiddo loves it. He’s been able to express his emotions and be himself in all ways while still allowing him to grow and learn with different techniques. If you’re looking for a reunification therapist, no need to look any further.
AAndrew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Jessica is an amazing therapist and really takes the time to understand her patients. I feel very comfortable opening up to her as I am someone who has trouble opening up.
I'm certain this location is a great place however I had a bad experience with one of the therapist, Matzalen. We were court ordered to use this location and once assigned, we assumed we were to have Jessica as our therapist but ended up having Matzalen assigned to us. She seemed ill prepared and unorganized. I had issues in getting her to communicate with me and provide updates regarding my son so I wouldn't recommend her.
Should you use this location, make sure you interview all therapists and pick the one you want.
On a good note, I did engage with a different therapist who listened, was attentive and provided positive and productive advise. Should you ever engage with Sandylu, you can expect a positive experience
Response from the owner · 3 weeks ago
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations at first. At The Couple’s Therapy and Reunification Counseling we take concerns regarding our services and the clients experience seriously.
To protect your privacy we are unable to confirm or discuss details regarding services or providers in a public forum. We would however welcome the opportunity to better understand your concerns and address them directly.
Please contact our office so that a member of our administrative team can speak with you privately and review your concerns appropriately. Thank you
K
Knowledge Flores3 reviewsiTotal number of Google reviews Knowledge has written across all businesses on Google Maps, not just this one.
Very welcoming, my son has had the best experience with his therapist in reuniting with his mother and siblings.I highly recommend Couples Therapy & Reunification Counseling.
Response from the owner · 10 months ago
Thank you so much for your kind review and for trusting our team. We are honored to support families through reunification counseling and family therapy in a child centered way. Helping children and parents rebuild healthy connections is at the heart of what we do at the Couples Therapy & Reunification Counseling, and your recommendation truly means a lot to our team. We appreciate the opportunity to serve families in our community.
G
Gloria Chavez12 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
So glad we found Matzalen Navarro here! She's been amazing and has helped my family a lot in a short amount of time! We are blessed to have found her!
Response from the owner · 3 weeks ago
Thank you so much for your kind words. At The Couple’s Therapy and Reunification counseling we truly appreciate your support and are grateful you took the time to share your experience❤️
R
Rafael Choi-Gomez6 reviewsiTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Been coming here for a while now and I can say my kiddo loves it. He’s been able to express his emotions and be himself in all ways while still allowing him to grow and learn with different techniques. If you’re looking for a reunification therapist, no need to look any further.
Response from the owner · 3 weeks ago
Thank you for sharing your experience. As a specialized Reunífication Court Ordered Center we strive to support our clients. And we are grateful that your child has had a safe space to express emotions, grow and learn. We truly appreciate your trust in The Couple’s Therapy and Reunification Counseling.
E
Eloise Martinez4 reviewsiTotal number of Google reviews Eloise has written across all businesses on Google Maps, not just this one.
Jessica is an amazing therapist and really takes the time to understand her patients. I feel very comfortable opening up to her as I am someone who has trouble opening up.
I
Irma Rivas1 reviewiTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
